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Are you moving?

Find out how to update your contact details with us, plus other useful tips you might like to add to your moving "to do" list.

Are you moving?

Moving house

There are many things that need to be done when leaving a property and moving into a new one. Find some useful information below.

Update your address, email and phone details with us

Rates and water notices

Incorrect postal addresses can lead to delays in receiving your notice, possibly missing out on early payment rates discount, plus accrual of penalty interest. It can also mean that the City may not have the correct information for rating purposes, which could result in an incorrect general rate being applied to your rate account.

Let us know about your change of address by completing our Rate and water account online enquiry form, calling us on 07 5667 5995 (or 1300 366 659), emailing us at mail@goldcoast.qld.gov.au, or visiting one of our customer service centres.

Did you know you can receive your rate notices and water bills by email? You can sign up for email delivery service for rates and water and sewerage notices. Find out more and register online now.

Dog registration

Registering your dog is compulsory in the City and having the correct residential address for where your pet dog helps the City return your dog to you if it’s lost.

If your dog is currently registered with the City and you're moving to another property on the Gold Coast, complete and submit a 'Dog registration – change of details form'.
Find the the Dog registration – change of details form below.

If you have just moved to the Gold Coast and your dog is registered with another council, you can now register your dog online.

Use our online form to register your dog. Follow the link below and select Open New Form.

Submit online SmartForm

Alternatively, find a downloadable Dog registration application form below.
(Please note, the City has a reciprocal registration agreement with a number of local councils, a list of which can be found under the drop-down sub-heading, 'Reciprocal dog registration', on our Dog registration page).

Other services

Contact the City to let us know your correct address details.


Moving in

Just bought a property on the Gold Coast? Find out more about what happens now:

Change of ownership confirmation – how the City is advised of a change in property ownership

The City updates its ownership records based upon information provided by the Queensland Government’s Department of Natural Resources and Mines (DNRM). When a property changes hands, DNRM sends through official confirmation of the change of ownership of the title to the property and our Property Services team updates the City’s records. The City charges a one-off, Property transfer fee for this process that you will see on your first rates notice for the property.

The City records the "service address" provided by DNRM as the mailing address for any correspondence relating to the property's rates and water accounts.  

If you need to let us know about a change of address, complete our Rate and water account online enquiry form, call 07 5667 5995 (or 1300 366 659), email us at mail@goldcoast.qld.gov.au, or visit one of our customer service centres.

Did you know you can receive your rates and water notices by email? Find out more and register online now.

A copy of your property title can be obtained by contacting DNRM.

Data collection form - helping the City keep property records up to date

When the ownership of a property changes a data collection form is sent to the new owners to complete. This enables the new owners to let us know whether they are living on the property, renting it to permanent tenants or leasing it as holiday accommodation. This information helps the City to rate the property correctly, so if you are sent this form, please make sure you complete and return the form to us as soon as possible.

Please see our Land Categorisation Notice for a summary of the categories used to rate properties in the city of Gold Coast, our About your rate notice page for a general explanation of the charges you might see on your rates notice, and Council of the City of Gold Coast’s Revenue Statement and Resolution of Rates and Charges for a summary of the City’s rates and charges.

Change in rating category: If the status of your property changes, for example, from a rental property to owner-occupier or from resident to rental, please let us know by completing a data collection form so we can update your general rate category accordingly.

Find the link to our Data collection form below.

Rate notice and water and sewerage account – what to expect from your first rate and water notices

We’ll send your first rates notice and water and sewerage account to you once the property ownership details have been updated to your name. (Please note, it can sometimes take several weeks for the Department of Natural Resources and Mines (DNRM) to provide the City with confirmation of the change of ownership, and you will not receive your first notices for the property until this confirmation has been processed).

Your solicitor will have made the necessary adjustments at the time of settlement, and any payments received from the vendor as a result of these calculations will be reflected as a credit in your opening balances. If you have any questions regarding your initial rate or water notice, you might find the answers you’re looking for by first checking the settlement statement provided by your solicitor.

You will find information about the various payment methods we offer on the back of your notices and also on our Payments page. Visit our About your rate notice and About your water bill pages for a general explanation of the charges you might see on these notices.

Our online Rate and water account enquiry form can provide account balances and allow you to set up payment plans, register to receive your notices by email, request a payment summary or copy of notice, let us know about a change of postal address and make other enquiries about your rates and water notices.

Properties managed by a third party - how to notify the City of their authority to act on your behalf

Note: Notifications will only be accepted from the registered owner of the property or in the case of a trust or a company, an authorised person of that trust or company.

Property(s) held in the name of individual person(s): In writing, either by email to mail@goldcoast.qld.gov.au, or by post to City of Gold Coast, PO Box 5042 Gold Coast Mail Centre BUNDALL QLD 9729.
Alternatively, you can call us on 07 5667 5995 or 1300 366 659. Please quote the rates or water and sewerage notice reference number, property address and current postal address.

Property(s) held in the name of a trust or in a company name: In writing, either on company letterhead, or via company email to mail@goldcoast.qld.gov.au. Please quote the rates or water and sewerage notice reference number, property address, current postal address and position title (e.g. Director).

Bin collection service

If there is an existing bin collection service to your property, it will continue as is unless you request a change, such as adding an optional green waste collection service or upsizing to a larger recycling bin.

If you have just built a new home and are ready to move in, call us on 07 5667 5976 to request a bin collection service at least two business days before moving in. We will confirm if you are in a serviced area and provide advice on other waste services if you are in a rural area that is not serviced.

Visit our Residential bin collection page to find information about the waste collection services we offer, how to order new bins and/or upsize existing bins, plus a link to a Bin day finder and Recycling calendar page, which will let you know which day your weekly green/red lidded bin (general waste) collection service and fortnightly yellow lid bin and/or lime green lid bin recycled service occurs. This page also provides information for tenants.

Registering dogs, plus rules about keeping other pets and animals

Dog registration is compulsory in the City of Gold Coast. You can let the City know of your change of address by completing one of the following forms, depending on your circumstances.

If your dog is currently registered with the City and you're moving to another property on the Gold Coast, complete and submit a Dog registration – change of details form.
Find the the Dog registration – change of details form below.

If you have just moved to the Gold Coast and your dog is registered with another council, you can register your dog online.

Use our online form to register your dog.

Follow the link below and select Open New Form.

Submit online SmartForm

Alternatively, find a downloadable Dog registration application form below.
(Please note, the City has a reciprocal registration agreement with a number of local councils, a list of which can be found under the drop-down sub-heading, 'Reciprocal dog registration', on our Dog registration page).

Don't forget to let your microchip registry know that your contact details have changed - microchipping your pet dog and/or cat is also compulsory. Further details about microchipping requirements can be found on our Dog registration page.

Rules about keeping other pets and animals: information about City regulations that are in place for keeping domestic animals can be found on our Pet owners - local laws, breaches and fines page, including a downloadable brochure, Quick guide to keeping pets on the Gold Coast. If you would like to keep more than the number of allowable animals, you will need to apply for a permit to do so. Find the Permit to keep more than the allowable number of cats and dogs (and also other animals) application forms below.

Pensioner concessions

If you already receive pension concession discounts on the property you’re moving from, please be aware that pension concession entitlements on a property or for a dog registration are not automatically transferred to a new residence. You will need to let the City know about your move and complete a new application for concessions.

Rates and water pensioner concessions: Visit our Pensioner concessions page for details and how to apply for concessions at your new property.

Dog registration concessions: You will be asked to attach proof of eligibility when updating your pet's details. Find the the Dog registration – change of details form below.

What's on in my area?

Our Media Centre gives you the latest City news and alerts, such as information about water interruptions, bushfire hazard reduction burns, road and beach closures, in one convenient location.

Some of the services and facilities offered in your area might include:

  • Libraries – Visit our Libraries website for locations and opening hours of the thirteen library branches spread across the city.
  • Maps - Waste and recycling centres, Community centres, car parks, cycling routes, dog exercise areas and more – visit our City Maps page for a variety of general, interactive maps that will help you find places near you to have fun and enjoy the city you live in.
  • Markets – there’s a variety of markets happening each week around the city. Find a market near you.
  • Parks – Our Parks and recreation pages can help you find information about nearby parks.
  • What’s on – go to our Events page for information and links to events in your area and around the Gold Coast.

Moving out

Moving out of a property on the Gold Coast? Here is some useful information and some tasks that you might need to add to your “to do” list when moving out. Find out more by selecting from the list below:

Change of ownership notification after property settlement

If you’re moving out because you have sold your property, it may take a number of weeks for the City to be officially notified of the change of ownership by the Department of Natural Resources and Mines (DNRM).

We can prevent any further notices for that property being sent to you if you let us know the settlement details, such as the settlement date, solicitor and purchaser details (if available), by using our online Rate and water account enquiry form or by contacting us by phone, email or in person. If you have bought another property on the Gold Coast, you can let us know your new address on the same form.
Please note: the sale of the property must have settled for the City to be able to record this detail.

Cancel direct debit (rates and water payments)

If you were paying your rates and/or water and sewerage notices (for the property you are moving out of) by direct debit, make sure you cancel the agreement by completing and submitting an online Direct Debit Change Request form.

Cancel or transfer green waste bin collection service

The lime green lid bin, green waste collection is an optional service above the standard waste and recycling collection services offered to households. Please visit our Green waste bin collection page for information on how to cancel this service or transfer it to your new address.

Update dog registration details

If your dog is currently registered with the City and you're moving to another property on the Gold Coast, complete and submit a Dog registration – change of details form.
Find the the Dog registration – change of details form below.

Don't forget to let your microchip registry know that your contact details have changed - microchipping your pet dog and/or cat is also compulsory. Further details about microchipping requirements can be found on our Dog registration page.

(Please note, if you are moving away from the Gold Coast, the City has a reciprocal registration agreement with a number of local councils, a list of which can be found under the drop-down sub-heading, 'Reciprocal dog registration', on our Dog registration page).

Pensioner concessions

If you are moving out of one property and into another Gold Coast property, and hold a relevant pensioner concession card, you may be eligible for State Government subsidies and concessions on your rates and water notices, as well as on dog registration if you have a pet dog.

If you already receive pension concession discounts on the property you’re moving from, please note that pension concession entitlements on a property or for a dog registration are not automatically transferred to a new residence. You will need to let the City know about your move and complete a new application for concessions.

Rates and water pensioner concessions: Visit our Pensioner concessions page for details and how to apply for concessions at your new property.

Dog registration concessions: You will be asked to attach proof of eligibility when updating your pet's details.
Find the the Dog registration – change of details form below.

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