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Activate My Account with an Authentication Key

City of Gold Coast may issue customers with a unique Authentication Key to provide you with quick access to My Account.

The supply of an Authentication Key means that your account has already been validated and is ready for use.

If you have received correspondence from us with your unique key, simply click on the button below and complete the form to activate your account. You will then have access to a greater range of online services.

Please enter your Authentication Key and your registered name exactly as they are shown on the correspondence from us.

Activate My Account

Related information

Jump to key information
  • What is an Authentication Key?

     An Authentication Key is a unique number automatically allocated to each customer record.

    The Authentication Key only needs to be used once. As part of the activation process, you will be asked to choose a user name and password which you can then use to sign into your account. We recommend that your user name is your email address so it’s easy to remember.

  • I have received an Authentication Key, how do I register?

    If you’ve received an email from us, click on the link provided in your email to activate your account. If you’ve received a letter from us, you can use the button in the page above to activate your account.

  • What is my 'registered' or ‘legal' name?

    For property owners, your legal name is the name that has been recorded on the property ownership records provided by the Queensland Department of Natural Resources, Mines and Energy (DNRME). This name is linked to the City’s records.

    For other customers, including licence holders (licensees) or applicants, it is the name used on the licence, permit or application. This is also the case for dog owners.

    You must use the registered/legal name provided on the email/letter with your Authentication Key to activate your account. Both this name and the Authentication Key must be entered exactly as shown to be able to activate your account.

  • Can I change my registered (‘legal’) name, or what do I do if I have more than one legal name?

    For property owners:

    Councils are required by law to use the legal name listed on a property title held by the Queensland Department of Natural Resources, Mines and Energy (DNRME). If you need to change your legal name, contact DNRME (enquiries line 13 74 68).

    Having more than one legal name can occur if you own more than one property and the name the solicitor has used on the legal paperwork varies from that used for a previous property purchase.

    Even though we understand you may be a single customer with more than one property, we cannot merge the records until the name is changed with DNRME. Until that is done, you may not see all your properties on the one account.

    For licensees (including dog owners) and applicants:

    If you hold more than one licence, permit or application and these are not visible under My Account, please contact us to merge these records onto your account.

  • Why have I received an Authentication Key?

    We are initially providing the Authentication Key to existing customers who have previously registered to receive their rates online or have checked their rates or water account balances online, business partners/debtors and licence or permit holders.

    Using the Authentication Key to activate your account will help you to quickly access your customer profile and other information you need. You can also access a wide range of other online services through My Account.

  • Why haven’t I received an Authentication Key and how do I get one?

    If you have not received correspondence with an Authentication Key and would like to set up My Account quickly, we can email an authentication key to you after we validate your details. Please contact us on 07 5667 5821 or email

    If registering is not urgent, visit My Account and follow the instructions to register. After your information is validated, you will receive an email with details on how to activate your account. For your security, validation of your details is not automatic. At peak times, it may take a few days to validate customer details.

  • My Authentication Key doesn’t seem to be working, what do I do now?

    If you are having difficulties with the Authentication Key provided, first check you’ve followed the instructions for this purpose as detailed in our correspondence containing the Authentication Key and your legal name details. If the activation is still not working, your details will need to be verified. Please email for assistance.

  • Do I need an Authentication Key to pay bills?

    No, you don’t need to be registered for My Account to pay bills. You can make payments without logging in. You can also access a wide range of other online services without signing in to My Account.