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Activate My Account with an Authentication Key

Scheduled maintenance – Saturday 16 February to Sunday 17 February 2019

Some online services and payment options will be unavailable from 6pm on Saturday 16 February to 11pm on Sunday 17 February 2019. If you are unable to access links or online forms during this time, please try again later.

We apologise for this inconvenience and thank you for your patience.

City of Gold Coast may issue customers with a unique Authentication Key to provide you with quick access to My Account.

The supply of an Authentication Key means that your account has already been validated and is ready for use.

If you have received correspondence from us with your unique key, simply click on the button below and complete the form to activate your account. You will then have access to a greater range of online services.

Please enter your Authentication Key and your registered/legal name exactly as they are shown on the correspondence from us.

Activate My Account

Why register?

Make the switch for more self-service options:

  • view and pay your rates and water accounts
  • request a direct debit or make a payment arrangement
  • make service requests and track their progress
  • perform property searches
  • update your details
  • lodge and track licence and permit applications
  • lodge and track development applications
  • select your communication preference to receive your rates and water notices by email as well as other communications from us and lots more.

And with My Account, your personal details are pre-filled in all your service requests and application forms.

Terms of use

Note that by registering for My Account, you agree that:

  • the email address you enter here will replace any email address provided to us earlier and will be used as your primary communication method
  • only electronic rates and water notices will be issued
  • paper documents may no longer be provided
  • electronic communications (e.g. email) must be regularly checked
  • you may withdraw your consent at any time.

Please be aware of the City’s Terms of use and information collection notice below.

Privacy notice

Council of the City of Gold Coast (Council) is collecting your personal information in order to provide the services requested, perform associated Council functions and services, and to update and maintain Council's customer information records. Your information is handled in accordance with the Information Privacy Act (Qld) 2009 and may only be accessed by Councillors, Council employees and authorised contractors. Unless authorised or required by law, we will not provide your personal information to any other person or agency. For further information go to cityofgoldcoast.com.au/privacy.

Council may also use your personal information in order to contact you to provide you with information regarding Council functions and services. If you do not wish to receive such information please opt out using the unsubscribe link in the communication material sent to you.

More information

If you need assistance with using My Account, please contact us on 07 5667 5821 or
email eregistration@goldcoast.qld.gov.au

You can also view answers to frequently asked questions about this online service below.

Related information

Jump to key information
  • What is an Authentication Key?

     An Authentication Key is a unique number automatically allocated to each customer record.

    The Authentication Key only needs to be used once. As part of the activation process, you will be asked to choose a user name and password which you can then use to sign into your account. We recommend that your user name is your email address so it’s easy to remember.

  • I have received an Authentication Key, how do I register?

    If you’ve received an email from us, click on the link provided in your email to activate your account. If you’ve received a letter from us, you can use the button in the page above to activate your account.

  • What is my legal name?

    For property owners, your legal name is the name that has been recorded on the property ownership records provided by the Queensland Department of Natural Resources, Mines and Energy (DNRME). This name is linked to the City’s records.

    For other customers, including licence holders (licensees) or applicants, it is the name used on the licence, permit or application. This is also the case for dog owners.

    You must use the legal name provided on the email/letter with your Authentication Key to activate your account. Both this name and the Authentication Key must be entered exactly as shown to be able to activate your account.

  • Can I change my legal name, or what do I do if I have more than one legal name?

    For property owners:

    Councils are required by law to use the legal name listed on a property title held by the Queensland Department of Natural Resources, Mines and Energy (DNRME). If you need to change your legal name, contact DNRME (enquiries line 13 74 68).

    Having more than one legal name can occur if you own more than one property and the name the solicitor has used on the legal paperwork varies from that used for a previous property purchase.

    Even though we understand you may be a single customer with more than one property, we cannot merge the records until the name is changed with DNRME. Until that is done, you may not see all your properties on the one account.

    For licensees (including dog owners) and applicants:

    If you hold more than one licence, permit or application and these are not visible under My Account, please contact us to merge these records onto your account.

  • Why have I received an Authentication Key?

    We are rolling out Authentication Keys to existing customers who are ratepayers, business partners/debtors and licence or permit holders.

    Using the Authentication Key to activate your account will help you to quickly access your customer profile and other information you need. You can also access a wide range of other online services through My Account.

  • Why haven’t I received an Authentication Key and how do I get one?

    If you have not received correspondence with an Authentication Key and would like to set up My Account quickly, we can email an authentication key to you after we validate your details. Please contact us on 07 5667 5821.

    If registering is not urgent, visit My Account and follow the instructions to register. After your information is validated, you will receive an email with details on how to activate your account. For your security, validation of your details is not automatic. At peak times, it may take a few days to validate customer details.

  • Why haven’t I received an Authentication Key yet my partner has?

    Authentication Keys are progressively being sent to one person listed as an owner of the property. If this has occurred for a property which you co-own and you would like to register for My Account, we can email an authentication key to you after we validate your details. Please contact us on 07 5667 5821.

    If registering is not urgent, visit My Account and follow the instructions to register. After your information is validated, you will receive an email with details on how to activate your account. For your security, validation of your details is not automatic. At peak times, it may take a few days to validate customer details.

  • My Authentication Key doesn’t seem to be working, what do I do now?

    If you are having difficulties with the Authentication Key provided, first check you’ve followed the instructions for this purpose as detailed in our correspondence containing the Authentication Key and your legal name details. If the activation is still not working, your details will need to be verified. Please email eregistration@goldcoast.qld.gov.au for assistance.

  • Do I need an Authentication Key to pay bills?

    No, you don’t need to be registered for My Account to pay bills. You can make payments without logging in. You can also access a wide range of other online services without signing in to My Account.

  • When I log in to My Account, why can’t I see all of my services?

    We will be continuing to consolidate your council services and accounts into the one My Account. For any queries, please email our Customer Contact team at eregistration@goldcoast.qld.gov.au or call us on 07 5667 5821.

  • Why can’t I see all my properties or details on My Account?

    You may have used a different name to purchase that property.

    For any queries please email our Customer Contact team at eregistration@goldcoast.qld.gov.au or call us at 07 5667 5821.

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