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City of Gold Coast provides a range of services and programs to support the development of one of the fastest growing regions in Australia.

Supplying City of Gold Coast


City of Gold Coast (City) undertakes substantial procurement of goods and services every year. This guide is designed to make current and potential suppliers aware of the processes undertaken to source goods and/or services, the documentation required and supplied, and the processes involved from sourcing to payment.

Supplier details

Interested in supplying goods or services to us? Provide your details using our online form.

'Buy local' procurement policy

In July 2014 Council resolved to strengthen its support for local businesses via its ‘buy local’ procurement policy


We have designated areas of contact for all procurement and payment enquiries.

For all contract and tender enquiries for the procurement of goods or services or for the carrying out of works, please contact:

Source to Contract
City of Gold Coast
PO Box 5042
Phone: 07 5581 7375 (goods), or
Phone: 07 5667 3925 (carrying out of works)

For all purchase order enquiries, please contact:

Procure to Pay - Purchasing Team Leader
City of Gold Coast
PO Box 5042
Phone: 07 5581 6275

For all accounts and invoice enquiries, please contact:

Accounts Payable Supervisor
City of Gold Coast
PO Box 5042
Phone: 07 5581 6340

To introduce your goods and/or services to the City, please contact:

City of Gold Coast
PO Box 5042


We use electronic tendering as the sole method of obtaining and submitting tenders. Responses to tenders are only accepted electronically via LG Tenderbox. For all tender opportunities please register free of charge at LG Tenderbox to receive via email all tendering opportunities at the time of publishing.

We do not conduct public tender openings. The electronic tender box system automatically closes off the tender at the close date/time to eliminate the upload of any late tenders.

Supplier complaints and/or compliments

All supplier complaints and/or compliments regarding a procurement process or outcome must be addressed directly to the Chief Procurement Officer as the first point of contact, to provide the opportunity for the procurement branch to deal with and resolve the complaint/compliment issue.

Chief Procurement Officer
City of Gold Coast
PO Box 5042

Right to information and confidentiality of supplied information

Right to Information legislation and the Local Government Act 2009 require openness and transparency, the core overarching principle is to encourage ‘pushing’ council information into the public domain. Hence it is contradictory for Council of the City of Gold Coast (Council) to promise that it will treat any information that is supplied in response to an invitation to offer as confidential.

Invitation to Offer documentation should seek to ensure that this is explained and invite suppliers to:

  • submit all and any information on the basis that the public has a right to know all of such; and
  • specifically label any information that is supplied only as a basis that, if Council agrees to receive and accept such on those terms, that it will only do so on the basis that it is kept confidential.

The Chief Procurement Office will supply information to suppliers who request feedback on their offers in terms of the following.

  • Communications to unsuccessful suppliers must provide information identifying gaps in their offer to provide an opportunity for improvement in future offers
  • The initial communications to an unsuccessful supplier must be through an ‘unsuccessful letter’. The feedback must put the onus on the unsuccessful supplier to take action to seek further information, if they desire. The feedback must offer and provide a point of contact for debrief if requested.
  • Debriefs are recommended to be carried out face-to-face or by phone. Debriefs must be general and target any substantial gaps between an unsuccessful supplier’s scoring and the criteria provided; that is, what Council would have expected the supplier to provide in response to the criteria to achieve a higher score. Comparative information with other suppliers (e.g. other suppliers scores) must not be shared.
  • Information that has been made public via the approval process (e.g. Council agenda report) may be made available to suppliers.

Related information

Jump to key information
  • I haven’t received a copy of my purchase order

    • Your contact details with City of Gold Coast may not be current. To check your details please contact Accounts Payable on 07 5581 6340, or email
    • For all other enquiries regarding receipt of purchase orders please contact Purchasing on 07 5581 6275, or email
  • Why haven’t I been paid or why was my invoice returned to me?

    There are a number of reasons your invoice has not been paid:

    • You do not have a Council purchase order number.
    • You haven’t quoted the purchase order on your invoice, or
    • You haven’t quoted a contract reference number on your invoice.
    • Your purchase order has been completed and you haven’t received your new order number.
    • Your invoice is not compliant with the requirements of the Australian Tax Office.
    • Your company name does not match the ABN number on the invoice.
    • You have listed more than one purchase order number on your invoice.
  • I am a new supplier to Council. What do I need to do?

    If you are offered work for the first time with Council we will need to obtain some information from you to set you up in the system and enable Council to pay for your goods and/or services.

    You will be sent a New Supplier Information Form to complete. This needs to be completed and returned with:

    • Pre-printed bank deposit slip or similar from your bank to verify ownership of the account and clear linkage to your business.
    • A tax invoice with ABN number.
    • If your trading name is not registered with your ABN as shown on the Australian Business Register, and is different from your company name, a copy of your Business Name Registration Certificate from the Office of Fair Trading is required. You are able to check your details by visiting
  • Does Council prefer to use local suppliers?

    Please refer to the Competitive local business and industry section on the previous Procurement page.

  • What is Council's ABN?

    Council of the City of Gold Coast's Australian Business Number is 84 858 548 460


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