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Delivering services and initiatives that promote a sense of personal safety, well-being and belonging within the community.

Community concerns

This page provides information about external agencies who provide assistance with housing, homelessness, domestic violence and crime.

The City of Gold Coast (City) is not a direct provider of these services but supports and assists a range of initiatives in partnership with community groups and other levels of government. We also advocate for improved services and facilities for Gold Coast residents.

Homeless and need help?

Homeless Persons Information Queensland
Free call 1800 47 47 53 (24x7) or visit

Homeless Connect

Homeless Connect is a one-stop shop providing free goods and services to the city's homeless.

The annual event is organised by the Gold Coast Homelessness Network and supported by City of Gold Coast (City), State Government, local businesses, community groups and volunteers.

Each year organisers ask the Gold Coast community to donate goods to ensure the event assists as many homeless people as possible. Items needed include toiletries, disposable nappies, clothing, canned goods, blankets, sleeping bags and bottled water. You canĀ support the Gold Coast's homeless by donating to this worthwhile cause.

For further information, please contact the Gold Coast Homelessness Network on 07 5572 0400.


Public and community housing

The Queensland Government Department of Housing and Public Works provides housing assistance to people on low to moderate incomes.

Private rental accommodation

The Department of Housing also provides bond loans for those who cannot afford to pay a full rental bond to move into private rental accommodation.

The Queensland Residential Tenancies Authority provides a comprehensive range of information for both tenants and lessors about renting in Queensland including beginning and ending tenancies and resolving disputes. It provides information for general tenancies, movable dwellings, student accommodation and residential services.



If you have information that can help police stop, solve or prevent crime phone 1800 333 000 or visit the Crime Stoppers website.


In case of an emergency or to report a crime in progress telephone 000 for Police. For all non-life threatening matters, please phone or visit your local police station.

Phone numbers can be found in the White Pages, through directory assistance - dial 1223. Alternatively, follow the link to the Police Station Locator on the Queensland Police Service website.

Victims of Crime

Relationships Australia Victims Counselling and Support Service provides free counselling and support to people affected by crime directly or indirectly. They assist with understanding the court process but do not provide court support.

For further information phone 1300 139 703, or visit the Relationships Australia website.

Gold Coast Centre Against Sexual Violence

Counselling for women who have been raped or sexually assaulted.

To contact the centre, please phone 07 5591 1164.

Neighbourhood Watch

Neighbourhood Watch groups exist throughout Australia. They aim to minimise the incidence of preventable crime, increase the incidence of reporting crime to the Police, improve the level of personal and household security, encourage individuals to mark their property for ease of identification if stolen and to improve the relationship between local Police and the community.

Contact the Gold Coast Police District Crime Prevention Unit on 07 5581 2840 or email for details of your local neighbourhood watch.

Neighbourhood Watch Queensland Online Blog

Become a Neighbourhood Crime Fighter and subscribe to your local area Neighbourhood Watch Queensland Blog online. Neighbourhood Watch membership is as easy as subscribing to your local blog through Neighbourhood Watch Gold Coast to receive regular updates.

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