Environmental health services
City of Gold Coast is committed to maintaining the health of our environment and our quality of life. Each day our environmental health officers plan, coordinate and implement strategies to minimise adverse environmental and health impacts within our city's borders, protecting residents, businesses and visitors.
To reduce interference with our normal daily activities or harm to the environment, the City has developed information relating to the following issues.
Some of the links below lead to LG Toolbox, a Queensland Government website providing standardised local government information relating to certain services.
The How to Comply sections provide information on your responsibilities and how the City regulates and enforces legislation surrounding each environmental issue.
The Tools and Resources sections hold fact sheets that contain; information on relevant regulations, suggestions on how to comply with these regulations, how to resolve related issues, and who to complain to if you are unable to resolve the issue using the recommended actions.
- Air pollution (such as dust, odour and smoke)
- Barking dogs
- Noise complaints (such as air conditioner, pool pump, power tools)
- Recreational water quality
- Waste management (such as illegal dumping, littering, unclean waste containers)
- Water pollution (such as fish kill, oil spill, release of contaminants)
If you cannot find the information you are looking for, please visit our Report a problem - pollution page, email us at email@example.com or visit our contact page for more options. Your enquiry may be truly unique or it may not be within the jurisdiction of the City.
Food safety training
The City conducts regular food safety training courses (non-accredited) aimed at providing the city’s licensed* food business staff with an understanding of the causes and the prevention of food-borne illness (food poisoning).
*Licensed under the Food Act 2006.
For more information visit our Food safety training page.
If you believe a food business is engaging in practices that pose a risk to public health, visit our Report a problem - Food premises page to report your concern online, email us at firstname.lastname@example.org or call us on 07 5667 5988.
Environmental Health Officers
The projects our Environmental Health Officers work on include monitoring and responding to air, noise and water pollution and pest species outbreaks, risk and emergency management, delivering quality public health services and auditing local businesses to identify health and environmental impacts.
Field staff conduct assessments of:
- restaurants and takeaway food outlets
- local hotels and night clubs
- tattooists, beauticians and body piercers
- public swimming pools and spas
- boat builders, surfboard manufacturers, wrecking yards and asphalt manufacturers
- Accommodation buildings, events and entertainment parks
Visit our Environmental Health Officers page for more information about the powers and qualifications of our authorised officers.
If you believe a business that falls under the above categories is engaging in practices that pose a risk to public health, email us at email@example.com or call us on 07 5667 5988.
Abandoned shopping trolleys
- Trolley Tracker: Phone 1800 641 497 or email firstname.lastname@example.org.
Trolley Tracker collects Woolworths, Big W, Dan Murphy's, Target and Thomas Dux trolleys within 24 hours.
- Coles Customer Relations: Phone 1800 TROLLEY (1800 876 553) or email email@example.com.
Coles Customer Relations responds to requests regarding Coles and Kmart trolleys.
- For other identifiable shopping trolleys, such as Aldi, IGA or Bunnings, please call the respective business.
- City of Gold Coast - unmarked shopping trolleys: Visit our Report a problem - Rubbish and recycling page to report unidentifiable, abandoned shopping trolleys online or download our mobile app to make your report.
- Eat Safe Gold Coast
- Environmental Health Officers
- Penalty units
- Protecting landscapes
- Report a problem - pollution
- Waste and recycling
- Water quality