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Noise complaints

Noise is unwanted sound - barking dogs, loud music, passing traffic. Everyone reacts differently to noise.

What can be unbearable for one person may pass almost unnoticed by another. How annoyed we become depends on the loudness, time, place and frequency of the noise.

Natural sounds are generally less annoying than those made by humans, pets and machinery. A waterfall and an air conditioner may produce the same level of sound, but most people will find the waterfall far more pleasant.

Should you have a problem with noise, always attempt to discuss the issue directly with the person responsible for the noise nuisance in order to try and achieve a solution.

Give them an appropriate time frame to do something about it. If the situation hasn't changed after that time, it may then be necessary to contact the appropriate authority, depending on the type of premises the noise is emanating from.

City of Gold Coast (City) only has jurisdiction to act on certain noise complaints and shares the responsibility of noise control with other government bodies. Please refer to the tables below which outline the authorities for various noise complaints.

Noise responsibility can be a complex issue depending on variables such as the noise type, premises and location. The following tables list common noises only and is not exhaustive.

Note: the contact numbers, information and roles shown may also change from time to time.

  • Table 1: Power tools and other regulated devices, air conditioners, pool and spa pumps

     
    Noise type Authority Contact
    Residential and commercial land City of Gold Coast - Environmental Health and City Law Services Visit our Report a problem - Pollution page for more information or to lodge a noise complaint, or call us on 07 5581 6220.
  • Table 2: Animal noise

    Noise type Authority Contact
    Domestic animals City of Gold Coast - Animal Management Visit our Report a problem - Animals page for more information or to lodge a complaint about barking dogs, or call us on 07 5581 6664.
    Commercial boarding kennels City of Gold Coast - Environmental Health and City Law Services Phone: 07 5581 6220
    Wild or native animals Department of National Parks, Recreation, Sport and Racing 13 QGOV (13 74 68)
  • Table 3: Amplified/musical noise

    Noise type Authority Contact
    Musical noise, parties, rowdy behaviour Queensland Police Services (QPS) QPS via Policelink. Phone: 13 14 44
    Concert/event noise City of Gold Coast - After Hours Phone: 1800 637 000
    Megaphones or public address systems City of Gold Coast - Environmental Health and City Law Services Visit our Report a problem - Pollution page for more information or to lodge a noise complaint, or call us on 07 5581 6220.
    Burglar alarms Queensland Police Service (QPS) QPS via Policelink. Phone: 13 14 44
  • Table 4: Liquor licensed premises noise

    Noise type Authority Contact
    All noise issues involving licensed premises Office of Liquor and Gaming Regulation Phone: 13 QGOV (13 74 68)
  • Table 5: Aircraft noise

    Noise type Authority Contact
    All noise associated with aircraft Airservices Australia Phone: 1800 802 584
  • Table 6: Building work

    Table 6: Building work
    Noise type Authority Contact
    Residential/commercial City of Gold Coast - Environmental Health and City Law Services Visit our Report a problem - Pollution page for more information or to lodge a noise complaint, or call us on 07 5581 6220.
  • Table 7: Vehicles/motor bike noise

    Noise type Authority Contact
    On private land Queensland Police Service (QPS) QPS via Policelink 13 14 44
    Traffic on major arterial roads Department of Transport and Main Roads Phone: 13 QGOV (13 74 68)
    Traffic on minor roads City of Gold Coast - Traffic Management Phone: 07 5667 3618
    Race tracks City of Gold Coast - Environmental Health and City Law Services Phone: 07 5581 6220
    Noisy vehicles Department of Transport and Main Roads Phone: 13 QGOV (13 74 68)
  • Table 8: Power boats on water

    Noise type Authority Contact
    Boat noise - canals, rivers, other City of Gold Coast - Environmental Health and City Law Services Visit our Report a problem - Pollution page for more information or to lodge a noise complaint, or call us on 07 5581 6220.

     

 

You can lodge City-regulated noise complaints using our online form below:

Report a problem online

Use this online form to report your issue to City of Gold Coast.

Alternatively, please call our Environmental Health and City Law Services on 07 5581 6220.

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