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Delivering services and initiatives that promote a sense of personal safety, well-being and belonging within the community.

Noise complaints

Noise is unwanted sound - barking dogs, loud music, passing traffic. Everyone reacts differently to noise. What can be unbearable for one person may pass almost unnoticed by another. How annoyed we become depends on the loudness, time, place and frequency of the noise.

Natural sounds are generally less annoying than those made by humans, pets and machinery. A waterfall and an air conditioner may produce the same level of sound, but most people will find the waterfall far more pleasant.

Should you have a problem with noise, always attempt to discuss the issue directly with the person responsible for the noise nuisance in order to try and achieve a solution. Give them an appropriate time frame to do something about it.

If the situation hasn't changed after that time, it may then be necessary to contact the appropriate administering authority, depending on the type of premises the noise is emanating from.

The City of Gold Coast (City) only has jurisdiction to act on certain noise complaints, and shares the responsibility of noise control with other government bodies. Please refer to the table below which outlines administering authorities for various noise complaints.

Noise responsibility can be a complex issue depending on variables such as the noise type, premises and location. The following table lists common noises only and is not exhaustive.

For further information or assistance contact our Environmental Health Compliance section on phone 07 5581 6220.

Note: the contact numbers, information and roles shown may also change from time to time.

Table 1: Power tools and other regulated devices, air conditioners, pool and spa pumps
Noise type Authority Contact
Residential and commercial land City of Gold Coast - Environmental Health Compliance 07 5581 6220
Table 2: Animal noise
Noise type Authority Contact
Domestic animals City of Gold Coast - Animal Control 07 5581 6664
Commercial boarding kennels City of Gold Coast - Environmental Health Compliance 07 5581 6220
Wild or native animals Department of National Parks, Recreation, Sport and Racing 13 QGOV (13 74 68)
Table 3: Amplified/musical noise
Noise type Authority Contact
Musical noise, parties, rowdy behaviour Queensland Police Contact your local police station
Concert/event noise City of Gold Coast - After Hours 1800 637 000
Megaphones or public address systems City of Gold Coast - Environmental Health Compliance 07 5581 6220 for further clarification
Burglar alarms Queensland Police Contact your local police station
Table 4: Liquor licensed premises noise
Noise type Authority Contact
All noise issues involving licensed premises Office of Liquor and Gaming Regulation 13 QGOV (13 74 68)
Table 5: Aircraft noise
Noise type Authority Contact
All noise associated with aircraft Air Services Australia 1800 802 584
Table 6: Building work
Noise type Authority Contact
Residential/commercial City of Gold Coast - Environmental Health Compliance 07 5581 6220 for further clarification
Table 7: Vehicles/Motor bike noise
Noise type Authority Contact
On private land Queensland Police Contact your local police station
Traffic on major arterial roads Department of Transport and Main Roads 07 5583 8111
Traffic on minor roads City of Gold Coast - Traffic Management 07 5581 6255
Race tracks City of Gold Coast 07 5581 6220
Noisy vehicles Department of Transport and Main Roads 13 QGOV (13 74 68)
Table 8: Power boats on water
Noise type Authority Contact
Boat noise - canals, rivers, other City of Gold Coast - Environmental Health Compliance 07 5581 6220