Noise responsibility can be a complex issue depending on variables such as the noise type, premises and location.
City of Gold Coast (City) only has jurisdiction to act on certain noise complaints and shares the responsibility of noise control with other government bodies. Please refer to the tables below which outline the authorities responsible for various noise complaints.
Noise is unwanted sound, such as barking dogs, loud music, passing traffic, construction noise. Everyone reacts differently to noise. What can be unbearable for one person may pass almost unnoticed by another. How annoyed we become depends on the loudness, time, place and frequency of the noise.
Should you have a problem with noise, always attempt to discuss the issue directly with the person responsible for the noise nuisance in order to try and achieve a solution. Give them an appropriate time frame to do something about it. If the situation hasn't changed after that time, it may then be necessary to contact the appropriate authority, depending on the type of premises the noise is emanating from.
Noise nuisance - who to contact
Select from the drop-down list below to find out which authority to contact for each type of noise nuisance.
If the noise nuisance is regulated by the City, click on the link to the relevant 'Report a problem' page (in the 'Contact' column of the table) to find details about time limits and noise level restrictions, as well as an option to complete an online form to report your issue.
Note: the contact numbers, information and roles shown may also change from time to time. The tables below list common noises only and is not exhaustive.
Table 1: Power tools and other regulated devices, air conditioners, pool and spa pumps
|Residential and commercial land||City of Gold Coast - Environmental Health and City Law Services||Visit our Report a problem - Pollution page for time restrictions and/or to lodge a noise complaint, or call us on 07 5667 5988.|
Table 2: Animal noise
|Domestic animals||City of Gold Coast - Animal Management||Visit our Report a problem - Animals page for more information and/or to lodge a complaint about barking dogs or noise from other domestic animals, or call us on 07 5667 5990.|
|Commercial boarding kennels||City of Gold Coast - Environmental Health and City Law Services||Phone: 07 5667 5988|
|Wild or native animals||Department of National Parks, Recreation, Sport and Racing||13 QGOV (13 74 68)|
Table 3: Amplified/musical noise
|Musical noise, parties, rowdy behaviour||Queensland Police Services (QPS)||QPS via Policelink. Phone: 13 14 44 (or 07 3055 6206 for interstate / mobile callers)|
|Concert/event noise||City of Gold Coast - After Hours||Phone: 1800 637 000|
|Megaphones or public address systems||City of Gold Coast - Environmental Health and City Law Services||Visit our Report a problem - Pollution page for time and noise level restrictions and/or to lodge a noise complaint, or call us on 07 5667 5988.|
|Burglar alarms||Queensland Police Service (QPS)||QPS via Policelink. Phone: 13 14 44 (or 07 3055 6206 for interstate / mobile callers)|
Table 4: Liquor licensed premises noise
|All noise issues involving licensed premises||Office of Liquor and Gaming Regulation||Phone: 13 QGOV (13 74 68)|
Table 5: Aircraft noise
|All noise associated with aircraft||Airservices Australia||Phone: 1800 802 584|
Table 6: Building work
|Residential/commercial||City of Gold Coast - Environmental Health and City Law Services||Visit our Report a problem - Pollution page for time restrictions for construction/building work and associated activities and/or to lodge a noise complaint, or call us on 07 5667 5988.|
Table 7: Vehicles/motor bike noise
|On private land or in City parks and reserves||Queensland Police Service (QPS)||QPS via Policelink 13 14 44 (or 07 3055 6206 for interstate / mobile callers)|
|Traffic on major arterial roads||Department of Transport and Main Roads||Phone: 13 QGOV (13 74 68)|
|Traffic on minor roads||City of Gold Coast - Traffic Management||Phone: 07 5581 6255|
|Race tracks||City of Gold Coast - Environmental Health and City Law Services||Phone: 07 5667 5988|
|Noisy vehicles||Department of Transport and Main Roads||Phone: 13 QGOV (13 74 68)|
Table 8: Power boats on water
You can lodge City-regulated noise complaints using our online form below:
Use this online form to report your issue to City of Gold Coast.
Alternatively, please call our Environmental Health and City Law Services on 07 5667 5988.