Contact us

You can contact the City of Gold Coast online or by phone, post, or fax.

You can also visit us in person at any of our administration centres or branch offices.


Online

Use our online forms any time, any day:

  • Get your rate account balance instantly and/or make a payment arrangement
  • Report an issue
  • Ask a question
  • Provide feedback
  • Make a complaint

Telephone

Australian residents can phone the local call number 1300 GOLDCOAST (1300 465 326).

From outside Australia, phone +61 7 5582 8211.

Emergency

For after hours emergencies, phone the toll free number 1800 637 000.

For a detailed list of phone numbers for specific branches, facilities and services, as well as location maps, find the link to our White Pages online listing below.


Post

All written correspondence should be addressed to:

Mr Dale Dickson
Chief Executive Officer
City of Gold Coast
PO Box 5042
GOLD COAST MC 9729


Fax

Our fax number is 07 5596 3653.


Language assistance

If you need an interpreter please call the National Translating and Interpreting Service (TIS) on 131 450 to speak to a City officer. To use this service you will need to tell them your preferred language. This is a free service for City-related business.

Please also refer to our resources in other languages for information in your language.


National Relay Service

People who are deaf or have a hearing or speech impairment can call the City through the National Relay Service (NRS):

  • Teletypewriter (TTY) users - phone 133 677 then enter the City of Gold Coast number: 1300 465 326
  • Speak and Listen (speech-to-speech relay) users - phone 1300 555 727 then ask for the City of Gold Coast on 1300 465 326
  • Internet relay users - connect to the NRS (www.iprelay.com.au) and then enter the City of Gold Coast number: 1300 465 326

Administration centres

City of Gold Coast administration centres are open from 8am to 5pm, Monday to Friday.

  • Surfers Paradise
    135 Bundall Road
    Bundall QLD 4217
    Telephone: 1300 GOLDCOAST (1300 465 326)
    View location on map

  • Nerang
    833 Southport Nerang Road
    Nerang QLD 4211
    Telephone: 1300 GOLDCOAST (1300 465 326)
    View location on map

Note: The Plumbing and Drainage Unit has relocated from the Nerang Bicentennial Building to the Nerang Administration Building. Please direct all enquiries to the Plumbing and Drainage Counter located in the main Customer Service foyer of the administration building.

Branch offices

  • Broadbeach office
    61 Sunshine Boulevard
    Mermaid Waters QLD 4218
    Telephone: 1300 GOLDCOAST (1300 465 326)
    8.15am - 4.30pm, Monday to Friday
    (Closed 1pm - 2pm)
    View location on map

  • Burleigh Heads office
    Park Avenue
    Burleigh Heads QLD 4220
    Telephone: 1300 GOLDCOAST (1300 465 326)
    8.15am - 4.30pm, Monday to Friday
    (Closed 1pm - 2pm)
    View location on map

  • Coolangatta office
    Showcase on the Beach
    Griffith Street
    Coolangatta QLD 4225
    Telephone: 1300 GOLDCOAST (1300 465 326)
    8.15am - 4.30pm, Monday to Friday
    (Closed 1pm - 2pm)
    View location on map

  • Helensvale office
    Corner Lindfield Road and Sir John Overall Drive
    Helensvale QLD 4212
    Telephone: 1300 GOLDCOAST (1300 465 326)
    8.15am - 4.30pm, Monday to Friday
    (Closed 1pm - 2pm)
    View location on map

  • Palm Beach office
    26 Eleventh Avenue
    Palm Beach QLD 4221
    Telephone: 1300 GOLDCOAST (1300 465 326)
    8.15am - 4.30pm, Monday to Friday
    (Closed 12 noon - 1pm)
    View location on map

  • Southport office
    47 Nerang Street
    Southport QLD 4215
    Telephone: 1300 GOLDCOAST (1300 465 326)
    8.15am - 4.30pm, Monday to Friday
    View location on map

  • Upper Coomera office
    90 Reserve Road (corner Reserve and Abraham Roads)
    Upper Coomera QLD 4209
    Telephone: 1300 GOLDCOAST (1300 465 326)
    8.15am - 4.30pm, Monday to Friday
    (Closed 12 noon - 1pm)
    View location on map