Payments

City of Gold Coast offers the following payment methods:

Please note: from 1 July 2013 payments by credit card will incur a surcharge of 0.60 per cent.

Online credit card payments

Online notices

Find out how you can receive your rate notices and water bills online.

Online licence renewal acknowledgements

Licence acknowledgements

Instructions for online payments

  1. Click on the relevant link above and a new window will open with a secure connection to City of Gold Coast's Internet payment provider.
  2. Enter your Notice Number (located on the front of your rate notice, water bill, business partner notice, infringement notice or licence renewal.).
  3. Follow the online instructions.

Direct debit

Rate notice and water bill payments only

Use this option to pay rate notices and water bills by direct debit from your bank, credit union or building society using your cheque or savings account.

Credit card accounts are not accepted.

Complete and submit the online Direct Debit Request form.

Find the Direct Debit Service Agreement below.

In person

Rate notices, water bills, dog registrations, licence renewals

Pay at any Commonwealth Bank branch with cash, cheque or money order.

Pay by phone

Rate notices, water bills, dog registrations, licence renewals, planning applications (smartforms only) and business partner accounts.

Call City of Gold Coast on 1300 886 731 (from outside Australia call +61 7 5667 5995) any time to pay with MasterCard or Visa.
Reference Number: use the Notice Number.

Infringement notices

Call City of Gold Coast on 1300 886 841 any time to pay with Mastercard or Visa.
Reference Number: use the Notice Number.

Licence acknowledgements

Call City of Gold Coast on 1300 886 837 and proceed as instructed.

Pay using BPAY®

Rate notices

Biller Code: 85639
Reference: use Notice Number

Water bills

Biller Code: 868745
Reference: use Notice Number

Planning applications
(SmartForms only)

Biller Code: 126615
Reference: use Notice Number

Filming permits and park bookings

Biller Code: 333229
Reference: use Payment Reference Number

Infringement notices

Biller Code: 696930
Reference: use Notice Number

Business partner accounts

Biller Code: 696963
Reference: use Notice Number

Dog registrations, licence renewals

Biller Code: 696948
Reference: use Notice Number

Telephone and Internet banking - BPAY®

Contact your bank or financial institution to make payment from your cheque, savings, debit or transaction account. For more information, visit www.bpay.com.au.

BPAY® and BPAY View® are registered trademarks of BPAY Pty Ltd ABN 69 079 137 518

Pay by mail

Rate notices, water bills, dog registration, licence renewals and business partner accounts.

Free post facility

Simply enclose the payment advice and your cheque, money order or bank draft (in Australian currency) made payable to Gold Coast City Council in the Reply Paid envelope and post it.

Ordinary mail

Simply enclose the payment advice and your cheque, money order or bank draft (in Australian currency) made payable to Gold Coast City Council in an envelope and post it to this address: City of Gold Coast, Locked Bag 1611, GPO Brisbane QLD 4001

Pay by mail - infringement notices, planning applications and business partner accounts

Simply enclose the payment advice and your cheque, money order or bank draft (in Australian currency) made payable to Gold Coast City Council in an envelope and post it to this address: City of Gold Coast, PO Box 5042, GCMC QLD 9729

BPAY View®

BPAY View Logo

Receive your next rate notice and water bill online via BPAY View® through the secure environment of your Internet banking site. For more information, visit www.bpay.com.au.

BPAY® and BPAY View® are registered trademarks of BPAY Pty Ltd ABN 69 079 137 518

POSTbillpay in person

Post Billpay Logo

Rate notices, water bills, dog registrations, licence renewals

Pay at any Australia Post Office. Please present the entire notice when making payment. Payment by cash or cheque only.

Customer Service Centre in person

Pay at any City of Gold Coast Customer Service Centre and please present your notice when making payment.

Pay this bill with cash, cheque, debit card, MasterCard or Visa.

Main centres (8am to 5pm)

Nerang

833 Southport Nerang Road, Nerang

Surfers Paradise

135 Bundall Road, Surfers Paradise

Branch offices (8.15am to 4.30pm)

Broadbeach

Corner Sunshine and Hooker Boulevards,
Mermaid Waters

(closed 1pm to 2pm)

Coolangatta

Showcase on the Beach, Griffith Street, Coolangatta

(closed 1pm to 2pm)

Palm Beach

26 11th Avenue, Palm Beach

(closed 12 noon to 1pm)

Upper Coomera

Corner Abraham Road and Reserve Road, Upper Coomera

(closed 12 noon to 1pm)

Burleigh Heads

Park Avenue, Burleigh Heads

Helensvale

Corner Lindfield Road and Sir John Overall Drive, Helensvale

(closed 1pm to 2pm)

Southport

47 Nerang Street, Southport

Further information

For further information, please contact City of Gold Coast:

  • Infringements/parking - 07 5581 6667
  • Infringements/all other - 07 5582 8211
  • Dog licences - 07 5581 6668
  • Planning applications - 07 5582 8866
  • Business partners - 07 5581 6049 or 07 5581 6102
  • Searches - 07 5667 5800
  • Filming permits - 07 5581 6668
  • Park bookings - 07 5581 6984

Key information