Payments

Assistance with accessing the information below can be provided through the National Relay Service or the National Translating and Interpreting Service.


City of Gold Coast offers the following payment methods: online payments, direct debit, pay by phone, BPAY®, mail and in person.

Please note: Payments by credit card will incur a surcharge of 0.60 per cent.

Online payments

Online notices and account balance information

Find out how to register to receive your rate notices and water bills online. Use our online form to view your rates and water account balances.

Online licence renewal acknowledgements

Licence acknowledgements

Instructions for online payments

  1. Click on the relevant link above and a new window will open with a secure connection to the City of Gold Coast's Internet payment provider.
  2. Enter your Notice Number (located on the front of your rate notice, water bill, business partner notice, infringement notice or licence renewal.).
  3. Follow the online instructions.

Direct debit

Rates and water payments only

Use this option to pay rates notices and water accounts by direct debit from your bank, credit union or building society using your cheque or savings account.

Credit card accounts are not accepted.

Complete and submit the online Direct Debit Request form.

Complete and submit the online Direct Debit Change Request form.

Find the links to the PDF versions of the Direct Debit Request and the Direct Debit Change Request below.

Find the Direct Debit Service Agreement below.

Pay by phone

  • Rates, water, dog registrations, licence renewals and business partner accounts
    Call City of Gold Coast on 1300 886 731 (from outside Australia call +61 7 5667 5995) any time to pay with MasterCard or Visa.
    Reference Number: use the Notice Number.
  • Planning application (SmartForms only)
    Call City of Gold Coast on 1300 793 710 any time to pay with MasterCard or Visa.
    Reference number: use the Notice Number.
  • Infringement notices
    Call City of Gold Coast on 1300 886 841 any time to pay with MasterCard or Visa.
    Reference Number: use the Notice Number.
  • Licence acknowledgements
    Call City of Gold Coast on 1300 886 837 and proceed as instructed.

Pay using BPAY® - Telephone and Internet banking

Bpay Logo

Contact your bank or financial institution to make payment from your cheque, savings, debit or transaction account. For more information, visit www.bpay.com.au.

BPAY® and BPAY View® are registered trademarks of BPAY Pty Ltd ABN 69 079 137 518

Type of bill BPAY® biller code Reference number
Rates         85639 Notice Number (nine-digit number, beginning with a “2”).
Water         868745 Notice Number (nine-digit number, beginning with an “8”).
Business partner accounts         696963 Notice number
Dog registrations, licence renewals         696948 Notice number
Filming permits         333229 Payment reference number
Infringement notices         696930 Notice number
Park bookings         333229 Payment reference number
Planning applications (online application only)         474585 Notice number

Pay by mail

Rate and water notices, dog registration, licence renewals, business partner accounts

Simply enclose the payment advice and your cheque, money order or bank draft (in Australian currency) made payable to Gold Coast City Council in an envelope and forward to City of Gold Coast in the Reply Paid envelope provided or by addressing it to: City of Gold Coast, Locked Bag 1611, GPO Brisbane QLD 4001.

Planning applications and infringements

Please forward the planning application or infringement notice and your cheque, money order or bank draft (in Australian currency) made payable to Gold Coast City Council, to City of Gold Coast, PO Box 5042, Gold Coast Mail Centre QLD 9729.

In person

Further information

For further information, please contact City of Gold Coast:

  • Infringements/parking - 07 5581 6667
  • Infringements/all other - 07 5582 8211
  • Dog licences - 07 5581 6668
  • Planning applications - 07 5582 8866
  • Business partners - 07 5581 6049 or 07 5581 6102
  • Searches - 07 5667 5800
  • Filming permits - 07 5581 6668
  • Park bookings - 07 5581 6984

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