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Rates and water bills

Rates contributions help us to provide a vast range of services, activities and facilities that make the Gold Coast the best place to live and visit.

About your rate notice

Important changes to how you pay your rates

Note: Your nine-digit notice number and the BPay biller code on your rate notice have changed.

What you need to do:

For credit card payments
Please ensure you use your new notice number.

BPay payments
Please ensure you use your new notice number and the biller code located on your latest rate notice (from July 2017). The biller code should be 575217.

Direct debits
If you have previously set up a direct debit with City of Gold Coast, we will look after this for you and you don’t need to do anything.


Pay your rate notice online - have your nine-digit rate notice number ready. Please note, payments by credit card will incur a surcharge. For other ways to pay your rate notice, visit our Payments page.


Use our online form to:


Rates and charges

Your City of Gold Coast rate notice is issued twice yearly, usually in January and July for the six-monthly billing periods of January to June and July to December, respectively (unless otherwise required).

You have 30 days from the date of your bill to pay your rate account or enter into a payment arrangement where you can pay by making regular instalments.

The standard charges you are likely to see on the rate notice are:

General rate

City of Gold Coast is required by law to levy a general rate or differential general rate on every rateable property each financial year. The general rate raises the revenue needed to run the city and pay for infrastructure, and a range of services and activities. Please see our Land Categorisation Notice for a summary of the categories used to rate properties in the city of Gold Coast.

The value of your property, determined by the State Government's Department of Natural Resources and Mines (DNRM), is the basis for calculating the general rate. Contact DNRM on 1300 664 217 or visit a DNRM office for enquiries about land valuations. Land valuations provided by DNRM and basic property information can be accessed online using our PD Online property enquiry service.

A property's rating category is assessed based upon property use, e.g. owner-occupier, permanent or tourist rental, commercial, etc., in conjunction with the City Plan. Where the rateability of the land alters during the year, pro rata adjustments of the differential general rate are made in accordance with Local Government Act 2009 section 93 and Local Government Regulation 2012 Chapter 4, Part 9, Division 2 (Section 109 et seq) (whichever provision is relevant to the context), from the date of the alteration.

To smooth out increases in the General Rate caused by unexpected spikes in property values in any given year, the City uses an averaged value over three years. To determine the general rate amount to be applied to the rate notice, this value is then multiplied by the differential general rate for the rating category. A minimum general rate applies if the value of a property is below a determined threshold.

Refer to the Table of Differential Categories and Rates in the Revenue Statement and Resolution of Rates and Charges for a summary of Council of the City of Gold Coast's property rating categories, including descriptions and annual differential general rate values for each category.

State Government Emergency Management Levy

The State Government Emergency Management Levy is collected on behalf of Queensland Fire and Emergency Services for the provision of these vital services.

All rateable properties within the City must pay the levy. The amount of the levy is dependent upon factors such as the use made of the land, the size and nature of any improvements on the property and the location (whether in or out of the Urban fire service boundary).

Please note: The Emergency Management Levy was reformed from the Urban Fire Levy from 1 January 2014. 

City transport improvement

The City Transport Improvement Charge funds Council cabs, bus stops, bicycle and pedestrian pathways, rapid transport and improvements to local roads, as well as expanded bus services across the city.

Open space preservation

The Open Space Charge assists the City to purchase land of specific environmental significance so that the city's natural environment, as well as threatened native plant and animal species, can be protected and preserved.

Recreational space

The Recreational Space Charge assists the City to purchase areas of large open space, with an emphasis on land for sport and recreation.

Waste management service

The Waste Management Utility Charge covers the cost of collection and disposal/processing of solid waste and recyclables from your property.

Amounts for the above standard charges are detailed in the current financial year's Revenue Statement and Resolution of Rates and Charges.

Find answers to frequently asked questions about your rate notice below.

Related information

Jump to key information
  • Are my rates subject to GST?

    No, rates and charges that appear on your rate notice are exempt from GST.

  • What does my rating category mean?

    City of Gold Coast operates a differential rating system, which means your land is categorised according to land use and/or demand for, or benefit from, City of Gold Coast services and rated accordingly. Included with the rate notice is an information sheet that explains how property has come to be included in a particular rating category.

  • Can I pay my rates in advance?

    City of Gold Coast rates can be paid in advance at any time either by making regular payments or making a lump sum payment. Please contact us to discuss payment methods including by Direct Debit or visit our Payments page to view your options online.

  • What should I do if I am unable to pay my rates on time?

    If you are unable to pay your rates in full and on time, please contact us before the due date to organise a weekly/fortnightly payment arrangement. You can also request a payment plan using our online Rate and water account enquiry form.

  • If I have a payment arrangement but am unable to make payment when it’s due?

    If you are unable to make a payment as arranged, please contact us beforehand to make alternative arrangements. Otherwise, your existing arrangement may be terminated. You may have to pay backdated interest charges and be exposed to recovery action.

  • Are my regular payments listed individually on the rate notice?

    No, this would add pages to the rate notice and ultimately increase production and postage costs. You can view your account balance online using our Rate and water account enquiry facility. You can also use this online form for other enquiries, e.g. to request a payment summary. Alternatively, contact us for clarification of your account balance or details of payments received.

  • What do I need to do to apply for pension concessions?

    To enquire about your eligibility for pensioner rate concessions, please call us on 07 5667 5995 or 1300 366 659 as you may be able to apply over the phone.

    Alternatively, you can complete an application form at your nearest City of Gold Coast customer service centre. Please bring your current Queensland Pensioner Concession card or Queensland Veterans' Affairs card.

    If you have recently moved to a new address within the City, you will also need to re-apply for pensioner rate concessions on your new property.

  • I have only just purchased the property, am I expected to pay the rate notice?

    Yes, normally any new or unpaid rates owing on a property before purchase should have been adjusted in your favour in settlement figures. You may care to check settlement documents or contact your solicitor to confirm the nature of the rate adjustment made upon settlement.

  • How do I notify the City of my authorisation for another party to act on my behalf with regards to my rates and water bills?

    Note: Notifications will only be accepted from the registered owner of the property or in the case of a trust or a company, an authorised person of that trust or company.

    Property(s) held in the name of individual person(s): In writing, either by email to mail@goldcoast.qld.gov.au, or by post to City of Gold Coast, PO Box 5042 GCMC BUNDALL QLD 9729.

    Alternatively, you can call us on 1300 366 659 or +61 7 5667 5995. Please quote the rates or water and sewerage notice reference number, property address and current postal address.

    Property(s) held in the name of a trust or in a company name: In writing, either on company letterhead, or via company email to mail@goldcoast.qld.gov.au. Please quote the rates or water and sewerage notice reference number, property address, current postal address and position title (e.g. Director).

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