banner image
Get ready Gold Coast

Disasters can occur anywhere, anytime. Being prepared is our best protection.

Disaster recovery

In the immediate hours following a disaster, Council coordinates the initial welfare and evacuation response for the city.

It's a team effort as we partner with community organisations like Lifeline, the Salvation Army, the Adventist Development and Relief Association, St John Ambulance Australia, the Australian Red Cross, St Vincent de Paul Society, RSPCA and the Animal Welfare League to provide initial support to those affected by the disaster.

This can include setting up temporary shelters and evacuation centres, finding alternative accommodation, providing supplies, counselling and communication.

The long-term recovery program for our city is then coordinated by the Queensland Department of Communities with Council's assistance.

Getting back on your feet

Here are some tips to help ease the stress of a disaster.

  • If your home has been damaged or you need disaster assistance, contact the SES on 132 500 or Council's Disaster Hotline on 1800 606 000.
  • Use the emergency contact list to get in touch with others as required.
  • Unless it is absolutely necessary, do not enter a damaged building, even if it looks safe. Damage can be hidden, so beware. Stay out until the building is inspected and approved by an engineer or qualified building inspector.
  • Keep the family together and support children and others who need care.
  • Conduct an inventory of damaged property.
  • File an insurance claim.

Building assistance

The Building Services Authority provides advice which can assist homeowners clean up and rebuild after a natural disaster. For information on a range of topics including the insurance process, a cleaning checklist, finding a local contractor and the need for a contract when engaging a builder, visit their website in Related Information - External Links below. 

Financial assistance

The Queensland Government Department of Communities and QRAA coordinate financial assistance and community support services in the wake of a disaster.

For more information, visit the Queensland Government websites in Related Information - External Links below.