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Council

Council provides a range of services, activities and facilities for residents and visitors to enjoy.

Federal government

In the Australian federal system there are three (3) levels of government: Federal, State and Local. Each level of government has its own responsibilities, though many responsibilities are shared in various ways.

Listed below are the roles and responsibilities for Federal Government, the highest tier of Government in Australia.

Aged care

For information about aged care, ranging from advocacy to physiotherapy call 1800 177 099.

Child care assistance

To apply contact Centrelink on 13 62 40 or visit one of the following offices:

  • Beenleigh - Stockyard Lane
  • Biggera Waters - Corner Cabarita Street and Brisbane Road
  • Retirement Service Centre Robina - Top Floor via Cinema Lifts, Robina Town Centre
  • Nerang - Corner Cotton and White Streets
  • Family Service Centre Nerang - Corner Gilston Road and New Street
  • Palm Beach - 1085-1087 Gold Coast Highway
  • Southport - 15 Suter Street
  • Youth Service Unit Southport - 15 Suter Street
  • Mermaid Beach - Shop 11 Pacific Square, 2532 Gold Coast Highway (Career Information Centre Only)

For more information on Commonwealth child care options and financial assistance contact:

  • Child Care Access Hotline
    Phone: 1800 670 305

Further information on child care options contact:

For listings of accredited child care facilities refer to National Childcare Accreditation Council Inc located below in Related Information - External links

Citizenship

Elections

For information about enrolments, elections, by-elections and referendums for State and Federal Governments contact:

  • Australian Electoral Commission (AEC)
    Phone: 13 23 26

Enrol to Vote applications are available from all Council Customer Service centres, Post Offices and the AEC office.

Ombudsman

Complaints about local and state government departments contact:

  • The Commonwealth Ombudsman
    Phone: (07) 3005 7000

Pensions

Enquiries about pension cards contact Centrelink on 13 62 40 or visit your nearest office:

  • Beenleigh - Stockyard Lane
  • Biggera Waters - Corner Carabita Street and Brisbane Road
  • Retirement Service Centre Robina - Top Floor via Cinema Lifts, Robina Town Centre
  • Nerang - Corner Cotton and White Streets
  • Family Service Centre - Corner Gilston Road and New Street
  • Palm Beach - 1085 to 1087 Gold Coast Highway
  • Southport - 15 Suter Street
  • Youth Service Unit Southport - 15 Suter Street
  • Mermaid Beach - Shop 11 Pacific Square, 2532 Gold Coast Highway (Career Info Centre Only)

Any enquiries relating directly to pension rebates on rates, contact the Gold Coast City Council.

Telephones/Telstra

  • PayPhone complaint - 1800 011 433.
  • Service difficulties, faults, new connections, mobile towers and telegraph pole relocations - 13 22 00.
  • Accounts can be paid at any Post Office.

Key information