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Council of the City of Gold Coast

We provide a vast range of services, activities and facilities to make the Gold Coast the best place to live and visit.

Federal government

In the Australian federal system there are three levels of government: federal, state and local. Each level of government has its own responsibilities, though many responsibilities are shared in various ways.

Listed below are the roles and responsibilities for federal government, the highest tier of government in Australia.

Aged care

For information about aged care, ranging from advocacy to physiotherapy call 1800 177 099.

Census

The Australian Bureau of Statistics (ABS) conducts a Census every five years. The Census is designed to count all people (except foreign diplomats and their families) in Australia providing an important snapshot of the Australian population and housing conditions.

The 2016 Census date has been announced for Tuesday 9 August 2016.

Why is the Census important?

The first national Census was in 1911 and since then has been a key role in charting Australia’s history and shaping its future. The Census captures how many people are in each area of Australia, what they do and how they live.

This data is used by all sectors including state and local governments. The data provides a reliable basis for estimating populations of states, territories and local government areas.

This data provides key information for assisting in the planning and distribution of government funds.

How to complete the Census?

In 2016 ABS has taken on board the movement into the digital world and for the first time, more than two thirds of the Australian populations are expected to complete the Census online.  

Prior to the August 2016 Census, households will receive a letter from ABS including a unique login and instruction on how the Census can be completed online.  

If required, paper forms can still be requested and must be completed and returned in the provided Reply Paid envelope.

Other important information

It is a legal requirement for everyone in Australia to complete a Census form. This ensures that the Census data gives an accurate and complete picture of the nation. Refer to the Census and Statistics Act 1905 for further information on the legislation.  

All information provided in the Census is protected by strict legal confidentiality provisions. When the statistics are released, it is done so in a manner that protects the identity of particular individuals or organisations as required by law.  

To find out more information, visit the ABS website.

Child care assistance

To apply, contact Centrelink on 13 62 40 or visit one of the following offices:

  • Beenleigh - Stockyard Lane
  • Biggera Waters - corner Cabarita Street and Brisbane Road
  • Mermaid Beach - Shop 11 Pacific Square, 2532 Gold Coast Highway (Career Information Centre only)
  • Retirement Service Centre Robina - top floor via cinema lifts, Robina Town Centre
  • Nerang - corner Cotton and White Streets
  • Family Service Centre Nerang - corner Gilston Road and New Street
  • Palm Beach - 1085-1087 Gold Coast Highway
  • Southport - Youth Service Unit, 15 Suter Street

For more information on Commonwealth child care options and financial assistance contact:

  • Child Care Access Hotline
    Phone: 1800 670 305

Further information on child care options contact:

For listings of accredited child care facilities refer to the Australian Children's Education and Care Quality Authority (ACECQA) website.

Citizenship

  • The Department of Immigration and Border Protection
    Phone: 13 18 80
    Web: www.border.gov.au

Constitution

The Australian Constitution is the set of rules by which Australia is governed. Australians voted for the national constitution in a series of referendums. The Australian Constitution establishes the composition of the Australian Parliament, and describes how Parliament works, what powers it has, how federal and state Parliaments share power, and the roles of the Executive Government and the High Court. It took effect on 1 January 1901.

In addition to the national Constitution, each Australian state has its own constitution. The Australian Capital Territory and Northern Territory have self-government Acts which were passed by the Australian Parliament.

Constitutional recognition of Australia's first peoples

In October 2015, a website providing background to the proposed referendum for the recognition of Australia's first peoples in the Australian Constitution was launched.

The website was developed by a voluntary working group aligned with ANTAR (Australians for Native Title and Reconciliation) and Reconciliation Queensland (a peak indigenous body in Queensland). The working group was formed to try to elevate the discussion in Queensland and throughout Australia about the forthcoming constitutional referendum. The website includes a range of articles by Australians both for and against constitutional recognition, and aims to inform people in reaching their own view.

The website will be updated with more information about the timing and other details of the referendum as they are clarified. Read more on the Recognise Australia's first peoples website.

Elections

For information about enrolments, elections, by-elections and referendums for state and federal governments contact:

Enrol to Vote applications are available from all City of Gold Coast Customer Service Centres, post offices and the AEC office.

Ombudsman

For complaints about local and state government departments contact:

Pensions

For enquiries about pension cards, contact Centrelink on 13 62 40 or visit your nearest office:

  • Beenleigh - Stockyard Lane
  • Biggera Waters - corner Cabarita Street and Brisbane Road
  • Mermaid Beach - Shop 11 Pacific Square, 2532 Gold Coast Highway (Career Information Centre only)
  • Nerang - corner Cotton and White Streets
  • Family Service Centre Nerang - corner Gilston Road and New Street
  • Palm Beach - 1085 to 1087 Gold Coast Highway
  • Retirement Service Centre Robina - top floor via cinema lifts, Robina Town Centre
  • Southport - 15 Suter Street
  • Youth Service Unit Southport - 15 Suter Street

For any enquiries relating directly to pension rebates on rates, contact us.

Telephones/Telstra

  • PayPhone complaint - 1800 011 433
  • Service difficulties, faults, new connections, mobile towers and telegraph pole relocations - 13 22 00
  • Accounts can be paid at any post office.

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