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Council of the City of Gold Coast

We provide a vast range of services, activities and facilities to make the Gold Coast the best place to live and visit.

Paying your water and sewerage account

City of Gold Coast offers various payment options so you can keep up-to-date with your water and sewerage account.

View your water and sewerage account online via BPAY View®

You can now view, download and pay your water and sewerage account online with BPAY View® through the secure environment of your Internet banking site.

Find out more about receiving your account online, or for more information on the BPAY View® service visit www.bpay.com.au or contact your financial institution.

BPAY® and BPAY View® are registered trademarks of BPAY Pty Ltd ABN 69 079 137 518

Payment plan

Having difficulties paying your water account? You may be eligible to pay it off through weekly or fortnightly instalments. Submit your request using our Online Water and Sewerage Account Enquiry form.

To request a payment plan for your City of Gold Coast rates, please make the request separately to your water account and use the Online Rates Enquiry form.

Updating your water and sewerage account

If your details change, e.g. your address or designated bank account (for those with a direct debit facility), please contact City of Gold Coast on 1300 000 928 or use our Online Water and Sewerage Account Enquiry form.

Key information

  • What is water and retail distribution?

    City of Gold Coast (City) is responsible for water retailing, distribution and sewerage services on the Gold Coast. We distribute water to you through the City's distribution pipeline network, and we provide you with the safe, reliable and high-quality drinking water that you get from your tap.

    Although City of Gold Coast is the water and sewerage service provider, the State Government retains ownership of the bulk water supply, including the Hinze Dam and the desalination plant, and water treatment plants. The State Government sets the wholesale price that the City pays for water, which is passed on to customers.

  • Will I receive a separate water account? Will it be combined with the rates notice?

    From 1 July 2014, your City of Gold Coast water account will be issued quarterly, usually in July, October, January and April of each year. Quarterly bills will assist in monitoring your water usage.

  • Can I transfer any overpayments from my rates notice to my water and sewerage account and vice versa?

    Payments between your rates notice and your water and sewerage account are separate. For convenience, City of Gold Coast has retained the BPAY Biller Code which was used for Allconnex water accounts. This prevents payments being made to the wrong bill.

  • What BPAY Biller Code number do I use to pay my water and sewerage account?

    The BPAY Biller Code for your water and sewerage account is 868745. Your rates notice has a different BPAY Biller Code.

  • Who manages enquiries relating to my water and sewerage rate notice?

    City of Gold Coast manages all enquiries relating to your water and sewerage service, payments and service faults. For enquiries call 1300 000 928.

  • When will I receive my water and sewerage account? How often will I get a water account?

    From 1 July 2014, your City of Gold Coast water account will be issued quarterly, usually in July, October, January and April of each year. Quarterly bills will assist in monitoring your water usage.

  • How do I pay this account?

    Your water and sewerage rate notice details a list of payment options. Payment options can also be found at Paying your water and sewerage account.

  • Will I be able to negotiate payment arrangements for my water account?

    Approved customers will be able to make payment arrangements for their water account similar to the way in which they make arrangements to pay their rate notice.

  • Is there a payment arrangement available if I am having difficulty paying my water and sewerage account?

    If you are unable to pay your account in full and on time, you may be eligible to pay it off through weekly or fortnightly instalments. Submit your request using our online enquiry form.

  • I will be away in July/August. How can I pay my water and sewerage rate notice before I leave?

    You will need to complete and return a direct debit request form. This form can be found on our Payments page.

  • I will be away in July/August. How do I find out how much my water and sewerage account will be?

    You can contact the Customer Contact Centre on 1300 000 928 (or +61 7 5667 5995 from outside Australia) to find out the balance of your water and sewerage account.

  • What pension concessions am I entitled to?

    The State Government Pensioner Water Subsidy is available to approved applicants who hold a Pension Concession Card. To apply for this subsidy, complete the Pensioner Water Subsidy Application form. If approved, this will entitle you to receive pension concessions on both your water account and rates notice.

  • What other concessions apply?

    City of Gold Coast will continue to provide free water to the Queensland Fire and Rescue Service.

  • I have a water leak. How do I apply for a rebate with City of Gold Coast?

    City of Gold Coast requires customers to complete and submit a Water and Sewerage Leak Remission Application form with the required supporting documentation. The application must be made within two years of the leak being repaired by a licensed plumber.

  • Will the water and sewerage account be issued six monthly or quarterly? Is quarterly billing going to be implemented in the future?

    From 1 July 2014, your City of Gold Coast water account will be issued quarterly, usually in July, October, January and April of each year. Quarterly bills will assist in monitoring your water usage.

  • What is the price of water?

    For detailed information on water pricing, go to Water pricing.

  • What is the water access charge?

    This is a fixed amount, charged in advance, independent of the volume of water used. The charge is for ongoing connection and/or access to City of Gold Coast's water distribution system.

    The charge helps cover a number of direct costs including:

    • installation and maintenance of the pipe network that delivers water to our customers
    • the provision of a Customer Contact Centre dedicated to 24 hour responses to faults and operational assistance
    • water service technicians who maintain the water distribution system and respond to service issues.

    For detailed information on water pricing, go to Water pricing.

  • What is the water consumption charge?

    Water consumption, as measured by your water meter for the previous six months, is charged per kilolitre (1000 litres). Water consumption is divided into retail water and bulk water charges. If access to your water meter was not available when required, water consumption may have been estimated for this account, based on previous use. This will be indicated on your account. City of Gold Coast is required to read your water meter at least once every 12 months.

    For detailed information on water pricing, go to Water pricing.

  • What is the sewerage access charge?

    This is a fixed amount, charged in advance, for ongoing connection and/or access to City of Gold Coast's sewerage transportation and treatment system.

    The sewerage service charge helps cover the cost of the provision and maintenance of City of Gold Coast's high-quality sewerage service and includes:

    • maintenance of the extensive sewerage system
    • operation of our sewerage treatment plants
    • improvements to our sewerage treatment processes
    • strategies to protect the environment.

    For detailed information on water pricing, go to Water pricing.

  • What is the Class A+ recycled water consumption charge?

    This is a charge applicable to some Pimpama-Coomera customers only, for recycled water consumption as measured by your purple recycled water meter. It is charged per kilolitre (1000 litres) of recycled water used.

    For detailed information on water pricing, go to Water pricing.

  • Will water charges be reduced?

    In delivering the city's budget, City of Gold Coast worked hard to ensure that water prices remained as low as possible.

  • I am a tenant. Will I get a separate water and sewerage account?

    Tenants living on the Gold Coast will receive consumption information in the form of a Water Advice to Tenant. The notice advises tenants of their average daily water use and details the city’s average household daily use for comparison. This water advice summary is for the tenant’s information only and is not a bill for payment. The bill for the property’s water use still goes to the property owner.

    If you have your own water meter, a property owner can ask you as a tenant to pay for water consumption. For more information go to:

  • Are there any water restrictions in place?

    City of Gold Coast encourages water efficient behaviours for all Gold Coast water users.

    At this time there are no water restrictions in place on the Gold Coast.

    For more information, visit our Sustainable water page.

  • Are there any plans for future water and sewerage projects? Where can I go for more information?

    All water and sewerage information for the City of Gold Coast can be found on this website. For details of existing projects, go to our Water and sewerage projects page.