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Rates and water bills

Rates contributions help us to provide a vast range of services, activities and facilities that make the Gold Coast the best place to live and visit.

Rates and water payments

City of Gold Coast offers a variety of payment options for your rate and water accounts, including the ability to set up a payment plan and pay the balance by instalments.

  • Pay your water bill online - have your nine-digit water and sewerage rate notice number ready
    (Please note: Payments by credit card will incur a surcharge)
  • Pay your rate notice online - have your nine-digit rate notice number ready
    (Please note: Payments by credit card will incur a surcharge)

For other ways to pay your rates and water bills, including by direct debit instalments, visit our Payments page.

Pay your rate notice on time and receive a discount

By simply paying your rates on or before the due date* of your rate notice, you will receive an early payment discount (which is 10 per cent of the general rate).

Register to have your notices emailed to you through the City's email notice service.

Keep your mailing address up to date by using our online Rate and water account enquiry form to let us know of any changes to your contact details.

* In accordance with the Local Government Act 2009, Local Government Regulation 2012 and Council of the City of Gold Coast’s (Council) adopted budget resolutions, all rates and charges are due and payable within 31 days of the issue of the rate notice on which the rates or charges are levied. Any rates and charges left unpaid immediately after this period will attract interest of 11 per cent per annum compounding daily, either until payment, including the interest, is made in full or a satisfactory payment arrangement is entered into with Council.

Payment plan

Having difficulties paying your rates? You may be eligible to pay off your balance through weekly or fortnightly instalments. Submit your request using our online enquiry form.

City of Gold Coast has introduced an automated phone service to contact ratepayers with overdue accounts. If you are contacted by this service, please listen carefully to the instructions provided.

Alternatively, you can contact us to discuss your options.

Have your rate notices and water bills emailed to you

Register now to receive your notices from the City by email.

Alternatively, you can choose to view, download and pay your City rate notice and water bill online with BPAY View through the secure environment of your Internet banking site.

To find out more, go to Receive rate notices and water bills by email.

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