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Council

Council provides a range of services, activities and facilities for residents and visitors to enjoy.

State government

In the Australian federal system there are three levels of government: Federal, State and Local. Each level of government has its own responsibilities, although many responsibilities are shared in various ways.

Listed below are the roles and responsibilities for State Government, the second level of Australian Government.

Click on the alphabet links below to jump through the list.

ABCDEF - GHIJKLM - NOPQ - RSTUVW

Asbestos

To report or enquire about the removal or disturbance of asbestos contact:

  • Workplace Health and Safety
    Phone: 1300 369 915

Building

For enquiries about building, builders insurance or owner builders contact:

  • Queensland Building Services Authority (QBSA)
    Phone: 07 5575 7999

Elections

For enquiries about enrolments, elections, by-elections and State Government referendums contact:

  • Electoral Commission Queensland
    Phone: 1300 881 665

Applications to enrol to vote are available from City of Gold Coast Customer Service Centres, Post Offices and the AEC office at 3 Short Street, Southport.

Electricity

To report the loss of power supply or faulty street lighting contact Energex:

  • Non life-threatening situations, phone: 13 62 62
    General enquiries (e.g. faulty street lighting) phone: 13 12 53
    Emergencies (life-threatening) phone: 13 19 62

Fences

Rules and responsibilities govern the erection of fences between neighbouring properties. For information about disputes contact:

  • The Department of Justice
    Dispute Resolution Centres/Mediation Services
    Phone: 1800 017 288 or 07 3239 6007
    Email: drc.sq@justice.qld.gov.au

Fire ants

To report or for enquiries contact:

  • Department of Primary Industries and Fisheries
    Phone: 13 25 23

City of Gold Coast's Pest Management team can only identify species. Take the sealed specimen, labelled with your name, address and phone number to any City Customer Service Centre. It will be forwarded to Pest Management (1300 GOLDCOAST) for identification.

Fire restrictions

Backyard burn-offs are permitted when fire restrictions are not in force and they comply with City by-laws. For details contact:

  • City of Gold Coast
    Phone: 1300 130 854

For general enquiries or to obtain a permit to light a fire contact:

  • Queensland Fire and Rescue Services
    Phone: 1300 369 003

Gold Coast University Hospital

  • 1 Hospital Boulevard
    Southport
    Phone: 1300 74 4284

Graffiti

To report an act of graffiti contact your local police station (refer to White Pages under Police) or call Crimestoppers 1800 333 000.

Health - Aged Care

For an assessment call 07 5519 8412.  

Health - Child

Child health services operate across the Gold Coast and include safety, post natal care and health screening:

  • Bundall
    8-10 Karp Court
    Phone: 07 5570 8553
  • Helensvale
    105 Lindfield Road
    Phone: 07 5580 7819
  • Labrador
    130 Frank Street
    Phone: 07 5531 1490
  • Nerang
    Corner Martin and White Streets
    Phone: 07 5578 1346
  • Palm Beach
    9 Fifth Avenue
    Phone: 07 5525 5602
  • Southport
    43 Nerang Street
    Phone: 07 5519 2600
  • Upper Coomera
    1st Floor, 1 Bryron Creek Drive
    Phone: 07 5519 9421
  • Child Health Nurse (Schools)
    Phone: 07 5519 2600

Health nurses visit most chemists to make baby health assessments.

City of Gold Coast operates free immunisation clinics as described by the Queensland Childhood Vaccination Schedule for children aged 2 months to 19 years of age. A schedule of this is available on our Immunisation Clinic Schedule page.

Health - Community

Community health services operate across the Gold Coast and include women's, public, home and community care programs.

  • Bundall
    8-10 Karp Court
    Phone: 07 5570 8500
  • Helensvale
    105 Lindfield Road
    Phone: 07 5580 7819
  • Palm Beach
    9 Fifth Avenue
    Phone: 07 5525 5600
  • Mt Warren Park
    10-18 Mt Warren Boulevard
    Phone: 07 3290 9811

Health - Dental

Public call centre 1300 300 850 or contact participating schools.

Health- Mental

Mental health services operate across the Gold Coast.

For emergency psychiatric service call 07 5567 2000 or contact your local hospital.

Hospital - Gold Coast University Hospital

  • 1 Hospital Boulevard
    Southport
    Phone: 1300 74 4284

Housing - Public

Enquiries about public housing, priority housing, public housing home loans and rental bonds and grants contact:

  • Department of Public Housing
    Phone: 07 5583 2200

Housing - Rental

The Rental Tenancies Authority assists with the rights and responsibilities of people renting flats, houses, caravans, townhouses, mobile homes, houseboats, hostels, aged care rentals and boarding houses, contact:

  • Rental Tenancies Authority
    Phone: 1300 366 311

Justices of the Peace

To find a Justice of the Peace in your suburb visit www.justice.qld.gov.au or your local shopping centre.

  • Arundel Plaza: Thursday 4pm - 7pm, Friday 12 noon - 2pm
  • Ashmore City Shopping Centre: Tuesday 10am - 2pm
  • Biggera Waters Metro Market Shopping Centre: Thursday, 11am - 1pm
  • Broadbeach Pacific Fair Shopping Centre: Tuesday and Thursday 11am - 1pm, Saturday 10 - 12 noon
  • Burleigh Stocklands: Monday to Friday 10am - 1pm, Saturday 10am - 12noon 
  • Canungra Library: Wednesday, 1pm - 4pm
  • Coolangatta Courthouse: Monday and Tuesday, 9am - 12 noon
  • Elanora The Pines Shopping Centre: Tuesday and Wednesday 10am - 2pm, 10am - 2pm, Thursday 10am - 2pm and 6pm - 8pm, Saturday 10am - 1pm
  • Helensvale Plaza: Wednesday 10am - 2pm
  • Mermaid Waters Q Store: Monday 11am - 12.30 pm, Tuesday to Friday 11am - 1pm and Saturday 10am - 12 noon
  • Mudgeeraba Market: Friday 11am - 1pm
  • Nerang Centro: Tuesday and Friday 10am - 1pm, Saturday 10am - 12 noon
  • Nerang Mall: Thursday 10am - 2pm
  • North Tamborine Information Centre: Every 3rd Wednesday 12 noon - 2pm
  • Robina Town Centre - Monday to Friday 10am - 2pm, Thursday 6pm - 8pm, Saturday 10am - 12 noon
  • Runaway Bay Shopping Centre - Monday and Wednesday 10am - 2pm, Thursday 3pm - 6pm
  • Southport Australia Fair Shopping Centre: Tuesday and Friday 10am - 12 noon
  • Southport Courthouse: Monday to Friday 9am - 4pm
  • Southport Griffith University: Thursday 11am - 1pm
  • Southport Park Shopping Centre: Tuesday 11am - 1pm, Thursday 3pm - 6pm
  • West Burleigh Treetops Plaza: Thursday 11am - 1pm

Navigational hazard/waterways

To report navigation hazards in our waterways contact:

  • Queensland Transport Maritime Safety
    Phone: 07 5539 7300

Neighbour disputes

Noise

Contact the Environmental Protection Agency (EPA) Hotline 1300 130 372 for:

Commercial and industrial premises (includes high-rises)

Includes factories, noisy motors, vehicles, car parks, public address systems, music, sporting and entertainment venues.

Parks reserves and waterways

Water sports and jet skis - excessive noise between:

  • 7am - 7pm Monday to Saturday
  • 8am - 6.30 pm Sundays and public holidays

Place of worship - amplified noise

Contact your local Police station for noise relating to car engines, trail bikes on residential properties, firecrackers, parties, amplified music from residential properties.

Contact City of Gold Coast for:

  • Residential noise
    Phone: 07 5581 6220
  • Barking dogs
    Phone: 07 5581 6664

Contact Air Services Australia 1300 302 240 for aircraft noise.

Noises such as loud wind chimes - see Neighbour Disputes.

Owner builders

For enquiries on faulty building works, or regarding Builders Insurance contact:

  • Queensland Building Services Authority
    Phone: 07 5575 7999

Police

For life-threatening situations call 000.

Call your local police station (under Police in the White Pages) about:

  • Noise such as parties, amplified music, vehicle and trail bike noise on residential properties
  • Neighbourhood Watch
  • Traffic problems such as speeding, dangerous driving
  • Graffiti in progress
  • Crimes in progress
  • Mass gatherings and protests

Public transport

For information about:

  • Translink
    - Public Transport timetable information
    Phone: 13 12 30
  • Surfside Buslines
    - General enquiries 07 5571 6555
    - School buses - passes, concessions or allowances
    - Phone: 07 5630 8857
  • Queensland Transport
    - Car licence, registration, transport regulations, integrated transport planning, school crossings, vehicle standards or performance.
    Phone: 13 23 80

Or visit a customer service centre at:

  • 31 Logan River Road, Beenleigh
  • 30 Upton Street, Bundall
  • Shop 1, Burleigh Home Space, 1 Santa Maria Drive, Burleigh Waters
  • Unit 3, 109 Currumbin Creek Road, Currumbin
  • Shop 9A/B, Helensvale Plaza Shopping Centre, 12 Sir John Overall Drive, Helensvale
  • 265 Nerang Street, Southport

Rail

For enquiries, complaints, bookings, timetable information call 13 16 17 or visit one of the railway stations:

  • Beenleigh
    Alamein Street
    Phone: 07 3287 2016
  • Coomera
    Foxwell Road
    Phone: 07 5529 7864
  • Helensvale
    Corner Brisbane Road and Discovery Drive
    Phone: 07 5529 7891
  • Nerang
    Warrener Street
    Phone: 07 5527 4921
  • Ormeau
    Mamambeena Drive
    Phone: 07 5547 5017
  • Robina
    Bayberry Lane
    Phone: 07 5562 0519

Roads

The Department of Main Roads is responsible for the building and maintenance of State (includes Federal) controlled roads, such as major arterial and connecting roads. It is also responsible for maintaining roadside vegetation, vending and advertising on these roads.

To report speeding on state-controlled roads contact your local Police Station.

For the installation of speed minimisation devices contact:

  • Main Roads
    Phone: 07 5596 9500

RSPCA

To report cruelty to animals call 1300 852 188.

Location of animal shelters:

  • Boowaggan Road
    Merrimac
    Phone: 07 5586 2500
  • Animal Welfare League
    Shelter Road
    Coombabah
    Phone:
    07 5581 7600 (General enquiries)
    07 5509 9000 (Lost and stray animals)
  • Rossman's Road
    Stapylton
    Phone: 07 3807 3782

SES

The State Emergency Service assists with flood, storm damage, searches and natural disaster related activities.

Contact:

  • Flood and storm emergency assistance
    Phone: 132 500

Schools

For a comprehensive list of Gold Coast schools visit White Pages under Schools - State and Non-Government.

Enquiries contact:

  • Education Queensland
    Gold Coast South District
    Phone: 07 5562 4888
  • Gold Coast North District
    Phone: 07 5583 6222

Street lights

To report faulty street lights contact:

  • Energex
    Phone: 13 62 62

Suburb boundary changes

Contact:

  • Department of Natural Resources and Mines
    Phone: 07 5583 1700

Termites

For complaints about building or work quality, or for a list of registered Termite Controllers, contact:

  • Queensland Building Services Authority (QBSA)
    Phone: 07 5575 7999

Title searches

Enquiries including land tax, registered plans, survey plans and contour maps contact:

  • Department of Natural Resources & Mines
    Phone: 07 5583 1700

Tourism

For enquiries or complaints contact:

Trees

For advice on neighbour disputes contact:

  • Department of Justice Dispute Resolution Centres or Mediation Services
    Phone: 1800 017 288 or 07 3239 6007
    Web: www.justice.qld.gov.au

For advice on tree removals contact:

  • City of Gold Coast's Environmental Assessment
    Phone: 07 5582 8688 or 1300 130 854

Walking trails

For management, maintenance, walking trails, camping and horse riding trails in national parks and state forests contact:

  • Parks and Wildlife
    South Coast Sub-District office
    Phone: 07 5520 9600