State Government

In the Australian federal system there are three (3) levels of government: Federal, State and Local. Each level of government has its own responsibilities, although many responsibilities are shared in various ways.

Listed below are the roles and responsibilities for State Government, the second level of Australian Government.

ABCDEF - GHIJKLM - NOPQ - RSTUVW

Asbestos

To report or enquire about the removal or disturbance of asbestos contact:

Workplace Health & Safety
Phone: 1300 369 915

Building

For enquiries about building, builders insurance or owner builders contact:

Queensland Building Services Authority (QBSA)
Phone: (07) 5575 7999

Elections

For enquiries about enrolments, elections, by-elections and State Government referendums contact:

Electoral Commission Queensland
Phone: 1300 881 665

Applications to enrol to vote are available from Council Customer Service Centres, Post Offices and the AEC office at 3 Short Street, Southport.

Electricity

To report the loss of power supply or faulty street lighting contact Energex:

Non life-threatening situations, phone: 13 62 62
General enquiries (e.g. faulty street lighting) phone: 13 12 53
Emergencies (life-threatening) phone: 13 19 62

Fences

Rules and responsibilities govern the erection of fences between neighbouring properties. For information about disputes contact:

The Department of Justice
Dispute Resolution Centres/Mediation Services,
Phone: 1800 017 288 or (07) 3239 6007
Email: drc.sq@justice.qld.gov.au

Fire ants

To report or for enquiries contact:

Department of Primary Industries & Fisheries
Phone: 13 25 23

Council's Pest Management can only identify species. Take the sealed specimen, labelled with your name, address and phone number to any Council Customer Service Centre. It will be forwarded to Pest Management (07) 5581 7914 for identification.

Fire restrictions

Backyard burn-offs are permitted when fire restrictions are not in force and they comply with Council by-laws. For details contact:

Gold Coast City Council
Phone: 1300 130 854
Web: www.goldcoast.qld.gov.au

For general enquiries or to obtain a permit to light a fire contact:

Queensland Fire and Rescue Services
Phone: 1300 369 003

Gold Coast Hospital

Nerang Street
Southport
Phone: (07) 5519 8211

Graffiti

To report an act of graffiti contact your local police station (refer to White Pages under Police) or call Crimestoppers 1800 333 000.

Health - Aged Care

For an assessment call (07) 5519 8412.

Health - Child

Child health services operate across the Gold Coast and include safety, post natal care and health screening:

Bundall
8-10 Karp Court
Phone: (07) 5570 8553
Helensvale
105 Lindfield Road
Phone: (07) 5580 7819
Labrador
130 Frank Street
Phone: (07) 5531 1490
Nerang
Cnr Martin and White Streets
Phone: (07) 5578 1346
Palm Beach
9 Fifth Avenue
Phone: (07) 5525 5602
Southport
43 Nerang Street
Phone: (07) 5519 2600
Upper Coomera
1st Floor, 1 Bryron Creek Drive
Phone: (07) 5519 9421
Child Health Nurse (Schools)
Phone: (07) 5519 2600

Health nurses visit most chemists to make baby health assessments.

Council operates free immunisation clinics as described by the Queensland Childhood Vaccination Schedule for children aged 2 months to 19 years of age. A schedule of this is available on Council's website: www.goldcoast.qld.gov.au.

Health - Community

Community health services operate across the Gold Coast and include women's, public, home and community care programs.

Bundall
8-10 Karp Court
Phone: (07) 5570 8500
Helensvale
105 Lindfield Road
Phone: (07) 5580 7819
Palm Beach
9 Fifth Avenue
Phone: (07) 5525 5600
Mt Warren Park
10-18 Mt Warren Boulevard
Phone: (07) 3290 9811

Health - Dental

Public call centre 1300 300 850 or contact participating schools.

Health- Mental

Mental health services operate across the Gold Coast.

For emergency psychiatric service call (07) 5567 2000 or contact your local hospital.

Hospital - Gold Coast

Nerang Street
Southport
Phone: (07) 5519 8211

Housing - Public

Enquiries about public housing, priority housing, public housing home loans and rental bonds and grants contact:

Department of Public Housing
Phone: (07) 5583 2200

Housing - Rental

The Rental Tenancies Authority assists with the rights and responsibilities of people renting flats, houses, caravans, townhouses, mobile homes, houseboats, hostels, aged care rentals and boarding houses, contact:

Rental Tenancies Authority
Phone: 1300 366 311

Justices of the Peace

To find a Justice of the Peace in your suburb visit www.justice.qld.gov.au or your local shopping centre.

Arundel Plaza: Thursday 4pm - 7pm, Friday 12 noon - 2pm
Ashmore City Shopping Centre: Tuesday 10am - 2pm
Biggera Waters Metro Market Shopping Centre: Thursday, 11am - 1pm
Broadbeach Pacific Fair Shopping Centre: Tuesday and Thursday 11am - 1pm, Saturday 10 - 12 noon
Burleigh Stocklands: Monday to Friday 10am - 1pm, Saturday 10am - 12noon
Canungra Library: Wednesday, 1pm - 4pm
Coolangatta Courthouse: Monday and Tuesday, 9am - 12 noon
Elanora The Pines Shopping Centre: Tuesday and Wednesday 10am - 2pm, 10am - 2pm, Thursday 10am - 2pm and 6pm - 8pm, Saturday 10am - 1pm
Helensvale Plaza: Wednesday 10am - 2pm
Mermaid Waters Q Store: Monday 11am - 12.30 pm, Tuesday to Friday 11am - 1pm and Saturday 10am - 12 noon
Mudgeeraba Market: Friday 11am - 1pm
Nerang Centro: Tuesday and Friday 10am - 1pm, Saturday 10am - 12 noon
Nerang Mall: Thursday 10am - 2pm
North Tamborine Information Centre: Every 3rd Wednesday 12 noon - 2pm
Robina Town Centre - Monday to Friday 10am - 2pm, Thursday 6pm - 8pm, Saturday 10am - 12 noon
Runaway Bay Shopping Centre - Monday and Wednesday 10am - 2pm, Thursday 3pm - 6pm
Southport Australia Fair Shopping Centre: Tuesday and Friday 10am - 12 noon
Southport Courthouse: Monday to Friday 9am - 4pm
Southport Griffith University: Thursday 11am - 1pm
Southport Park Shopping Centre: Tuesday 11am - 1pm, Thursday 3pm - 6pm
West Burleigh Treetops Plaza: Thursday 11am - 1pm

Navigational hazard/waterways

To report navigation hazards in our waterways contact:

Queensland Transport Maritime Safety
Phone: (07) 5539 7300

Neighbour disputes

Department of Justice Dispute Resolution centres
Phone: 1800 017 288 or (07) 3239 6007
Web: www.justice.qld.gov.au/jps/home.htm

Noise

Contact the Environmental Protection Agency (EPA) Hotline 1300 130 372 for:

Commercial and industrial premises (includes high-rises)

Includes factories, noisy motors, vehicles, car parks, public address systems, music, sporting and entertainment venues.

Parks reserves and waterways

Water sports and jet skis - excessive noise between:

7am - 7pm Monday to Saturday
8am - 6.30 pm Sundays and public holidays

Place of worship - amplified noise

Contact your local Police station for noise relating to car engines, trail bikes on residential properties, firecrackers, parties, amplified music from residential properties.

Contact Council for:

Residential noise
Phone: (07) 5581 6220
Barking dogs
Phone: (07) 5581 6664

Contact Air Services Australia 1300 302 240 for aircraft noise.

Noises such as loud wind chimes - see Neighbour Disputes.

Owner builders

For enquiries on faulty building works, or regarding Builders Insurance contact:

Queensland Building Services Authority
Phone: (07) 5575 7999

Police

For life-threatening situations call 000.

Call your local police station (under Police in the White Pages) about:

Noise such as parties, amplified music, vehicle and trail bike noise on residential properties
Neighbourhood Watch
Traffic problems such as speeding, dangerous driving
Graffiti in progress
Crimes in progress
Mass gatherings and protests

Public transport

For information about:

Translink
- Public Transport timetable information
Phone: 13 12 30
Surfside Buslines
- General enquiries (07) 5571 6555
- School buses - passes, concessions or allowances
- Phone: (07) 5630 8857
Queensland Transport
- Car licence, registration, transport regulations, integrated transport planning, school crossings, vehicle standards or performance.
Phone: 13 23 80

Or visit a customer service centre at:

31 Logan River Road, Beenleigh
30 Upton Street, Bundall
Shop 1, Burleigh Home Space, 1 Santa Maria Drive, Burleigh Waters
Unit 3, 109 Currumbin Creek Road, Currumbin
Shop 9A/B, Helensvale Plaza Shopping Centre, 12 Sir John Overall Drive, Helensvale
265 Nerang Street, Southport

Rail

For enquiries, complaints, bookings, timetable information call 13 16 17 or visit one of the railway stations:

Beenleigh
Alamein Street
Phone: (07) 3287 2016
Coomera
Foxwell Road
Phone: (07) 5529 7864
Helensvale
Corner Brisbane Road and Discovery Drive
Phone: (07) 5529 7891
Nerang
Warrener Street
Phone: (07) 5527 4921
Ormeau
Mamambeena Drive
Phone: (07) 5547 5017
Robina
Bayberry Lane
Phone: (07) 5562 0519

Roads

The Department of Main Roads is responsible for the building and maintenance of State (includes Federal) controlled roads, such as major arterial and connecting roads. It is also responsible for maintaining roadside vegetation, vending and advertising on these roads.

To report speeding on state-controlled roads contact your local Police Station.

For the installation of speed minimisation devices contact:

Main Roads
Phone: (07) 5596 9500

RSPCA

To report cruelty to animals call 1300 852 188.

Location of animal shelters:

Boowaggan Road
Merrimac
Phone: (07) 5586 2500
Animal Welfare League
Shelter Road
Coombabah
Phone:
(07) 5581 7600 (General enquiries)
(07) 5509 9000 (Lost and stray animals)
Rossman's Road
Stapylton
Phone: (07) 3807 3782

SES

The State Emergency Service assists with flood, storm damage, searches and natural disaster related activities.

Contact:

Flood and storm emergency assistance
Phone: 132 500

Schools

For a comprehensive list of Gold Coast schools visit White Pages under Schools - State and Non-Government.

Enquiries contact:

Education Queensland
Gold Coast South District
Phone: (07) 5562 4888
Gold Coast North District
Phone: (07) 5583 6222

Streetlights

To report faulty streetlights contact:

Energex
Phone: 13 62 62

Suburb boundary changes