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Council of the City of Gold Coast

We provide a vast range of services, activities and facilities to make the Gold Coast the best place to live and visit.

National Relay Service for the hearing impaired Language translation services


Council has 25 business days from the date of receipt to process an application and provide a decision on access.

This timeline can be subject to extensions depending on particular requirements of the application (for example, when third party consultation is required a further 10 business days is added to the processing time).

If an application is outside the scope of Right to Information (RTI) or Information Privacy (IP), Council will advise the applicant within 10 business days.

If the application does not meet all the requirements of a valid application, Council will advise the applicant within 15 business days, with an aim to assist the applicant in making a valid application.

How Council provides access to requested information

Documents can be released under RTI and IP via inspection of the original documents or through the provision of copies.

Applicants should state their preferred access option at the time of making an application.

Council can provide a private reading room (by prior arrangement) to inspect documents. This facility is only available at Council's Bundall Customer Service Centre at 8 Karp Court, Bundall.