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Water services

City of Gold Coast owns and maintains a significant underground network of water and sewerage mains that safely delivers water throughout the city.

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Water and Sewerage Connections Policy and Procedure

Developer in a hard hat

Following consultation with local Developers, Contractors and Consultants, the City of Gold Coast has made amendments to the way we process work on or near the City's water and sewerage network.

The new Water and Sewerage Connections Policy Procedure will outline how to conduct all work on, or near the City's water and sewerage network.

All developers (including home developers), contractors and consultants should make themselves aware of the contents of this document and the associated information provided below, relevant to their work.

This document includes administrative information - procedural and technical requirements for extensions, connections (including metering), disconnections and interference with the our water and sewerage infrastructure.

Find links to all required forms and fact sheets below.

This procedure applies to anyone who intends to connect to or disconnect from (or otherwise interfere with) our water and sewerage infrastructure.

Our water and sewerage infrastructure includes:

  • drinking (potable) water reticulation
  • non-drinking (recycled) water reticulation
  • sewerage (including vacuum, gravity and pressure reticulation).  

This procedure applies to the following scenarios:


  • permanent connection of a new property service (dwelling, building, park or enterprise)
  • temporary connection of a property service
  • connection to or an extension/relocation of trunk or reticulation pipes to existing infrastructure.


  • permanent disconnection of an existing property service
  • temporary disconnection of an existing property service
  • disconnection of trunk or reticulation pipes from existing infrastructure.


  • relocation or modification of existing infrastructure (e.g. pipes, valves or fittings) to accommodate construction of
    • a new building
    • stormwater drainage
    • driveway
    • footpath
    • cycleway
    • roadway
    • utility service
    • change to ground levels
  • building over or adjacent to water and sewerage infrastructure (for circumstances other than those accommodated in the Queensland Development Code (QDC) 1.4 - Building over or near relevant asset)
  • anything that may/may not require a change in the size or location of drinking water and sewerage property service connections (including demolition of an existing dwelling and construction of a new dwelling in its place)
  • any other construction works that may interfere or cause disturbance to existing infrastructure (e.g. construction of piled foundations within proximity to existing infrastructure).


Our drinking water and sewerage infrastructure does not include stormwater or drainage infrastructure, nor does it include on-lot plumbing and/or drainage works (with the exception of sub-metering). If you are planning, or engaged in, building or planning works involving plumbing and drainage, refer to the Plumbing and Drainage section on our website.

Risk based approach

We have developed a risk based approach for the approval process which will allow a property owner or developer the ability to connect to, disconnect from, or otherwise interfere with our water and sewerage infrastructure.

The risk based approach is based on compliance with the requirements of the Planning Act 2016 as well as consideration of water quality, environmental and workplace health and safety hazards and risks associated with connecting to, disconnecting from or interfering with water and sewerage infrastructure.

Generally, all proposed water and/or sewerage works can be categorised into one of three risk categories: low, medium or high. All categories are required to follow the relevant phase of the City's Infrastructure Approval Process which is explained in detail in the Water and Sewerage Connections Policy and Procedure.

Failure to obtain approval

Any connection made without written consent or that facilitates discharge of prohibited substances into the sewerage system via the on-lot sanitary drains will be deemed illegal and will need to be removed at the owner's expense. This is in accordance with the Water Supply (Safety and Reliability) Act 2008 (Sections 191, 192 and 193). In such cases an Infringement Notice and/or fine may be applied to both the Property Owner and the Corporation or Business carrying out the illegal work in accordance with Schedule 1 of the Act.

Failure to comply with the rules and regulations shall result in fines, infringement notices and/or possible prosecution by the City.

Water and Sewerage Guidelines

South East Queensland Design Guidelines, Standard Specifications and Drawings for Water Reticulation and Sewerage Reticulation act as valuable tools for designers and asset providers within the development and construction industry.

These standards (available on the SEQ website) should be read in partnership with City of Gold Coast’s Planning Scheme documents.

Find the link to the SEQ website below.

It is advised to also refer to the City's roads and stormwater drainage Standard Specifications and drawings on this website for more information.

SEQ Design and Construction Code

The State Government requires the water and sewerage service providers in South East Queensland (City of Gold Coast, Logan and Redland City Councils, Queensland Urban Utilities and Unitywater) to develop a uniform SEQ Design and Construction Code (Code) for the design and construction of new water supply and sewage assets.

The Code has replaced those existing provisions within the councils’ Planning Schemes.

Flow and pressure testing

Developers of buildings (other than single dwellings or non-habitable structures such as garages) generally commission hydraulic consultants to design internal plumbing and firefighting systems in accordance with the requirements of Australian Standards referenced by the Building Code of Australia.

For hydraulic consultants to design appropriate systems, information may be requested regarding the flow and pressure in the existing water supply infrastructure.

While it is the legal responsibility of a a developer/owner to ensure their buildings meet fire safety standards, the City offers an advisory service in the form of a Water Network Hydraulic Information (WNHI) Report.

To request a WNHI report for a particular property, please download the WNHI request form below and complete. The form should then be sent with payment to the address on the form.

For additional information regarding flow and pressure testing and WNHI reports, please view the Water and Sewerage Connections Policy and Procedure below or contact us on 1300 000 928.

Please note: Flow and pressure tests for private on-lot fire hydrants or tests that are required for fire safety compliance purposes once a building has been built, should be undertaken by private operators - refer to the Yellow pages for details.

Working near water and sewerage infrastructure guidelines

As our roads become increasingly congested, construction works are more frequently occurring around City of Gold Coast water and sewer infrastructure.

Due to this projected population growth, a new set of guidelines is now required to control how any construction works may affect City infrastructure.

The guidelines for working near water and sewer infrastructure have been developed to assist stakeholders (i.e. contractors, supervisors, project managers, designers, etc.) when undertaking works near City water and sewer infrastructure to ensure that the infrastructure is protected.

This guide was created in collaboration with the SEQ Design and Construction Code (SEQ Code) and the Water and Sewerage Connections Policy and Procedure.

Find out more about our guidelines.

Complete your application to undertake notifiable works.

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