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Water services

City of Gold Coast owns and maintains a significant underground network of water and sewerage mains that safely delivers water throughout the city.

Water meters

Every property has its own individual water meter. In duplexes, group or strata-titled properties, there may only be one meter servicing some or all of the dwellings. Your water meter registers all water used at your property and is read by City of Gold Coast (City). The water you use is shown as water consumption on your water and sewerage rate notice.

How to locate your water meter

Most water meters are above, at, or below ground level with a plastic or metal lid marked ‘Water Meter’. They are usually found towards the front of your property, near either the left or right boundary.

If you are unable to find your water meter, please contact the City on 07 5667 5801 or 1300 000 928, or use our online email form.

If you are building a property please go to the New connections section of this website.

How to read your water meter

There are many different meters in use, but with each model the black numbers register kilolitres (kL) (these are used for billing) and the red numbers register litres.

Find the video transcript for the above video in the related information section below.

Working out your daily water usage

  1. Record the numbers from your water meter.
  2. At the same time a day later, record your water meter reading.
  3. Subtract the first reading from the second reading.
  4. This is your household's daily water usage.

Now you have your daily water usage. See our tips on how to save water.

The fact sheet About your water meter provides useful information on how to calculate your daily usage.

If you think your water meter may not be accurate, you can request a test from us by completing and forwarding the Application for water meter accuracy test.

Don't forget to check for leaks

To check for leaks, turn off all taps and water-using appliances in and around your property, then check the water meter for signs of movement. If the dials on the meter are moving there could be a leak.

If there is no movement at the meter, take a reading and do not use any water including the toilet for at least 30 minutes, and then take another reading. If the meter reading has increased, there is a leak and you should contact your plumber. Find out more about potential water leaks.

Related information

Jump to key information
  • Where is my water meter?

    All new residential subdivisions have their water meter located about 500 millimetres from the left or right-hand side boundary and about 200 to 500 millimetres back from the front boundary. If you are not able to locate your water meter, contact City of Gold Coast on 1300 000 928 or 07 5667 5801, or use our online contact form for more information.

  • Who owns the water meter?

    City of Gold Coast owns the water meter, but it is the responsibility of the property owner to ensure that it is accessible for reading.

  • How do I read my water meter?

    By reading your meter you can keep track of the amount of water being used by members of your household.

    There are two types of standard residential water meters. Some have five black digits and three white digits. Some older meters have four black digits and four white digits.

    Once you have found your meter, locate the display of numbers. The black numbers on your water meter represent kilolitres (one kilolitre (kl) is 1000 litres). The white numbers read litres. Only the black numbers are read to calculate your water charge.

  • How do I check for leaks?

    You can perform an overnight test to check for leaks:

    • last thing at night turn off all household and garden taps
    • read your water meter and record both black and white numbers
    • avoid using any water overnight, such as flushing the toilet.

    Read your meter first thing in the morning, noting all numbers. If any of the numbers have moved overnight and you have not used any water, this indicates you may have a leak on your property. You should call your plumber to identify and fix the potential leak.

  • Can I move the water meter?

    No. The meter may be moved, however the work must only be carried out by the City of Gold Coast. You can make an application for the meter to be moved by calling 1300 000 928 or 07 5667 5801.

    It is an offence under the Water Supply (Safety and Reliability Act) 2008 to interfere with a service provider’s infrastructure.

  • Why don’t you fix anything on the house side of the meter?

    City of Gold Coast is responsible for the supply of quality drinking water to the water meter only.

  • What are my options if I think my water meter is not recording correctly?

    You should contact us if you believe your water meter is not working properly.

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