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Water services

City of Gold Coast owns and maintains a significant underground network of water and sewerage mains that safely delivers water throughout the city.

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Water and sewerage services

City of Gold Coast's water and sewerage network and assets are worth more than $3.7 billion and include:    

  • 261,321 drinking water connections
  • 3469 kilometres of drinking and non-drinking water mains
  • 56 drinking and non-drinking water pump stations
  • 58 drinking and non-drinking water supply reservoirs
  • 7754 non-drinking and recycled water connections
  • four sewage treatment plants
  • 246,366 sewerage connections
  • 3393 kilometres of sewer mains
  • 526 sewerage pump stations
  • five re-chlorination facilities.

Although the City is the water and sewerage service provider, the State Government owns the bulk water supply. This includes the Hinze Dam and Tugun Desalination Plant. The State Government sets the wholesale price that the City pays for water, which is passed on to customers.

The State Government owns the drinking (potable) water treatment plants.

Find more information about our water services in the fact sheet, Our role in delivering water to the Gold Coast.

Water and sewerage enquiries

The contact telephone numbers for water and sewerage enquiries are 1300 000 928 or 07 5667 5801.

All water enquiries and payments are supported across the Gold Coast at our customer service centres.

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