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Water services

City of Gold Coast owns and maintains a significant underground network of water and sewerage mains that safely delivers water throughout the city.

Water and sewerage services

City of Gold Coast's (City) water and sewerage network and assets are worth more than $3.6 billion and include: 

  • four sewage treatment plants
  • an advanced recycled water treatment plant at Pimpama
  • 3329 kilometres of sewer mains
  • 522 sewerage pump stations
  • 240,711 sewerage connections
  • 3233 kilometres of water mains
  • 55 water pump stations
  • 58 water supply reservoirs
  • five re-chlorination facilities
  • 252,726 water connections

Although the City is the water and sewerage service provider, the State Government owns the bulk water supply. This includes the Hinze Dam and Tugun Desalination Plant. The State Government sets the wholesale price that the City pays for water, which is passed on to customers.

The State Government owns the drinking (potable) water treatment plants.

Find more information about our water services in the fact sheet, Our role in delivering water to the Gold Coast.

Water and sewerage enquiries

The contact telephone numbers for water and sewerage enquiries are 1300 000 928 or 07 5667 5801.

All water enquiries and payments are supported across the Gold Coast at our customer service centres.

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