Water & Sewerage
On 1 July 2012, Allconnex Water ceased operations and Council became responsible for retail water and sewerage services on the Gold Coast.
The $2.7 billion worth of assets transferred from Allconnex to Council included four sewerage treatment plants, an advanced recycled water treatment plant at Pimpama, 3092 kilometres of water mains, 3143 kilometres of sewerage mains, 527 sewerage pump stations, 56 water pump stations and 65 water reservoirs.
Although Council is the water and sewerage service provider, the State Government owns the bulk water supply. This includes the Hinze Dam and the desalination plant. The State Government sets the wholesale price that Council pays for water, which is passed on to customers.
The State Government owns the drinking (potable) water treatment plants.
Our customers comprise a growing population of more than 530,000 residents, local businesses and 11.5 million visitors each year.
This year, Gold Coast ratepayers received a water and wastewater account separate from their rate notice. The normal rate notice was issued from the second week in July and the water and wastewater account was sent out in August.
The contact telephone number for water enquiries is 1300 000 928. All water enquiries and payments are supported across the Gold Coast at Council's administration centres or branch offices.
Amendments to the South East Queensland Water (Distribution & Retail Restructuring) Act 2009 passed by the State Government on 14 February 2012 facilitated the disestablishment of Allconnex Water.
The Queensland Water Commission website provides information on water reform and the workforce framework in place for South East Queensland water service providers including the Retransfer Scheme.
The State Government gazetted a Retransfer Notice to amend the Retransfer Scheme on 14 June 2012 and also published a Gazette Notice on 15 June 2012 stating that the Retransfer Scheme had been made and where information could be obtained about the Retransfer Scheme and Certification Statement.