Water and sewerage
On 1 July 2012, Allconnex Water ceased operations and City of Gold Coast (City) became responsible for retail water and sewerage services on the Gold Coast. Amendments to the South East Queensland Water (Distribution & Retail Restructuring) Act 2009 passed by the State Government on 14 February 2012 facilitated the disestablishment of Allconnex Water.
The $2.7 billion worth of assets transferred from Allconnex to the City included four sewage treatment plants, an advanced recycled water treatment plant at Pimpama, 3092 kilometres of water mains, 3143 kilometres of sewage mains, 527 sewage pump stations, 56 water pump stations and 65 water reservoirs.
Although the City is the water and sewerage service provider, the State Government owns the bulk water supply. This includes the Hinze Dam and the Tugun Desalination Plant. The State Government sets the wholesale price that the City pays for water, which is passed on to customers.
The State Government owns the drinking (potable) water treatment plants.
Find more information on the City's role in delivering water to you in the fact sheet below.
The contact telephone number for water enquiries is 1300 000 928.
All water enquiries and payments are supported across the Gold Coast at our administration centres or branch offices.
Water services
City of Gold Coast is responsible for retail water and sewerage services on the Gold Coast. The City owns and maintains the significant underground network of water and sewage mains that deliver water throughout the city and collects and treats sewage from homes and businesses. The City's water and sewerage network and assets are worth more than $2.7 billion and include:
- four sewage treatment plants
- an advanced recycled water treatment plant at Pimpama
- 3092 kilometres of water mains
- 3143 kilometres of sewage mains
- 527 sewage pump stations
- 56 water pump stations
- 65 water reservoirs
Water reform
The Department of Energy and Water Supply website provides information on water reform in Queensland.
Find the link to this website below.
Key information
- Alerts and notifications (unplanned outages)
- Contact us
- Flow and pressure testing
- Scientific Services Laboratory
- Plumbing and drainage
- Protecting your sewage infrastructure
- Recycled water
- Standpipes and filling stations
- Sustainable water
- Trade waste
- Water and sewerage connections
- Water and sewerage guidelines
- Water and sewerage projects
- Water leaks
- Water meters
- Water and sewerage service notifications
- Water pricing
- Water quality
