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Scientific Services

Specialised microbiological, chemical and physical water quality testing. Our laboratory service consists of an experienced team of scientists and technical support staff.

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Find it and fix it fast

Not all water leaks are visible. Identifying and fixing leaks on your property are your responsibility and could save you from extensive damage and a huge water bill.

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Prevent sewage overflows

Stormwater and sewage don’t mix. Avoid excess water and a potential sewage overflow in your home by ensuring stormwater and swimming pool run off does not enter the sewage network.

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Water and sewerage projects

Just as our cars need to be regularly serviced, so do our water and sewer mains. Water and sewerage infrastructure and research projects ensure our infrastructure is sustainable and meets future growth needs.

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Water and sewerage

Our job is to provide safe and reliable water and sewerage services to the Gold Coast, in cooperation with South East Queensland Water (Seqwater) to protect our community’s health and lifestyle and help build future prosperity and opportunities.

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Water and sewerage interruptions

Water and sewerage alerts.
find information on the City's water and sewerage projects
search and view maintenance and constructions projects in your area.
find out how to prepare for interruption of water services

Man looking at water bill

Help and advice

Pay your water and sewerage notice, check account balances, set up a payment plan, register to receive water notices by email, notify of a change of address - all online
Reading your water notice and your water meter
Report a water leak on public land
What to do about a sewage blockage and overflow
Connecting to our water and sewerage network
Find information about our water and sewerage network

Person filling up drinking glass at tap

Residential

Find out how to check for concealed water leaks
Our Water and sewage leakage relief policy can help with higher water bills caused by a concealed leak (conditions apply)
State Government pensioner water subsidy - find out if you're eligible
Illegal stormwater connections
Rainwater tanks and water saving tips
Water pressure

Developer in a hard hat

Business and development

Council staff planting shrubs for sustainability

Sustainability programs

Water quality - our Scientific Services laboratory specialises in microbiological, chemical and physical water quality testing
Choose Tap - be healthy, environmentally friendly and save money by drinking tap water.
Home Watersaver and School Watersaver programs
Smart Approved Water Scheme
Sustainable water, including water conservation measures
Water Efficiency Labelling Scheme (WELS)

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Connecting with our water and sewerage customers

Our connecting with you page is a customer focused resource area containing: latest announcements, reports, forums and publications.
You can also find out what's going on in your suburb by visiting our Media Centre at any time.

Related information

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