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Discover how we are protecting the Gold Coast's natural environment - our spectacular beaches, hinterland ranges, bushland and waterways - and how you can help.

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Water and sewerage

City of Gold Coast (City) is responsible for retail water and sewerage services on the Gold Coast. The City owns and maintains the significant underground network of water and sewerage mains that deliver water throughout the city and collects and treats sewage from homes and businesses. The City's water and sewerage network and assets are worth more than $2.7 billion and include:

  • four sewage treatment plants
  • an advanced recycled water treatment plant at Pimpama
  • 3149 kilometres of water mains
  • 3180 kilometres of sewerage mains
  • 530 sewerage pump stations
  • 223,623 sewerage connections
  • 56 water pump stations
  • 59 water supply reservoirs
  • five re-chlorination facilities
  • 234,914 water connections

Although the City is the water and sewerage service provider, the State Government owns the bulk water supply. This includes the Hinze Dam and the Tugun Desalination Plant. The State Government sets the wholesale price that the City pays for water, which is passed on to customers. The State Government owns the drinking (potable) water treatment plants.

Find more information on the City's role in delivering water to you in the fact sheet below.

For information on your water bill, visit our About your water bill page.

The contact telephone number for water enquiries is 1300 000 928.

All water enquiries and payments are supported across the Gold Coast at our administration centres or branch offices.

Key information