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Scientific Services

Specialised microbiological, chemical and physical water quality testing. Our laboratory service consists of an experienced team of scientists and technical support staff.

Find it and fix it fast

Not all water leaks are visible. Identifying and fixing leaks on your property are your responsibility and could save you from extensive damage and a huge water bill.

Prevent sewage overflows

Stormwater and sewage don’t mix. Avoid excess water and a potential sewage overflow in your home by ensuring stormwater and swimming pool run off does not enter the sewage network.

Water and sewerage projects

Just as our cars need to be regularly serviced, so do our sewer mains. Your rates sewerage service charges contribute to the annual $4 million in assessing and rehabilitating ageing infrastructure.

Water and sewerage

Our job is to provide safe and reliable water and sewerage services to the Gold Coast, in cooperation with South East Queensland Water (Seqwater) to protect our community’s health and lifestyle and help build future prosperity and opportunities.


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Water and sewerage interruptions

Have you got no water or sewerage? For information on water and sewerage interruptions near you visit our Media Centre.

Gold Coast Water projects

We have a number of water and sewerage projects which are either in progress or planned for the Gold Coast region. Search and view maintenance and constructions projects in your area.


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Scientific Services

Did you know we have a laboratory service that specialises in microbiological, chemical and physical water quality testing? We're located right here on the Gold Coast at the Smart Water Research Centre, Griffith University Health and Knowledge precinct. View our range of testing techniques and value-add Scientific Services.


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Connecting with you – stay informed

Our Connecting with you page is a customer focused resource area containing:

  • latest Gold Coast Water announcements
  • reports
  • forums
  • publications

You can also find out what's going on in your suburb by visiting our Media Centre at any time news.cityofgoldcoast.com.au/alerts.


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Rates and water bill enquiries
Phone: 07 5667 5995 or 1300 366 659
7am-6pm, Monday-Friday

Water and sewerage enquiries
Phone: 07 5667 5801 or 1300 000 928
7am-6pm, Monday-Friday
(for emergencies we’re available 24x7)

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