Complaints can be lodged online using Council's General Complaints submission form. The form will take between 5 to 15 minutes to complete, depending on the length of the complaint.

Privacy Notice

Gold Coast City Council collects personal information in accordance with section 268 of the Local Government Act 2009. The information will only be used by authorised Council officers to investigate complaints or in the case of escalated complaints, by authorised State government agencies for the purpose of reviewing decisions.

Please consider that while Council does not disclose the identity of complainants, in certain circumstances, the subject of the complaint, of itself, will identify a complainant, e.g. a dividing fence. Information may be used to ensure Council's records are accurate. Details of complaints are stored on a secure file within Council and only de-identified information is used for reporting purposes. Personal information will not be issued unless Council has consent or is required by law to do so.