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Mobile apps

Our mobile phone app is a great way for locals and visitors to report non-urgent issues to the City.

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Mobile app

City App, the City of Gold Coast mobile application (app) is a great way for locals and visitors to access a large range of our popular online services including reporting non-urgent issues and conducting business with us. It replaces our previous app, CitySourced.

Submit a service request to report neighbourhood issues such as:

  • graffiti and vandalism
  • illegal dumping of rubbish
  • illegal parking
  • barking dogs
  • water leaks
  • potholes
  • damaged park equipment and bins
  • abandoned vehicles.

With our new City App, you can quickly and easily:

  • request a service (e.g. replace a rubbish bin)
  • make a payment
  • read City news and events
  • keep up with local disaster information
  • submit ideas for our city to the Mayor
  • register and login to My Account to view your details, requests, applications and licences. If you are already a registered My Account user, you can login using your existing details.

You can download City App from your app store or from this webpage. Our current app can still be used until 23 May 2019.

Note: Online requests are monitored during our business hours of 7am to 6pm. For urgent assistance, please contact us by phone on 1300 GOLDCOAST (1300 465 326) or 07 5582 8211. During a disaster event, please use the City's Disaster Hotline 1800 606 000, the State Emergency Service (SES) 132 500 and 000 for life threatening emergencies.

Check that your mobile phone has one of the following compatible operating systems before downloading.

Apple (including iPhone devices)

Apple App Store

System requirements:
iOS 7.0 or later

Option 1

From your compatible iPhone device, go to the iTunes App Store and search for City of Gold Coast.

Option 2

Download app directly

Option 3

Input the web address directly into the browser of your mobile device.

https://itunes.apple.com/app/id1244934154

Android (including most Samsung, HTC, LG and Motorola devices)

Android Store

System requirements:
Android 4.0 or later

Option 1

From your compatible Android device, go to the Google Play store (may also be known as Android Market on some devices) and search for City of Gold Coast.

Option 2

Download app directly

Option 3

Input the web address directly into the browser of your mobile device.

https://play.google.com/store/apps/details?id=au.gov.qld.goldcoast

Universal web app (available on all phones, tablets and devices with modern browsers)

From your compatible device, including Blackberry and all other phones and tablets:

View app directly

Previous app users

The previous app will be deactivated on 23 May 2019. Requests submitted before this date will be actioned.

More information

If you require assistance with City App, please contact us by email: cconlineservices@goldcoast.qld.gov.au

If you have an urgent requirement, please call us on 07 5667 5821.

You can also view the following answers to frequently asked questions about the app.

Related information

Jump to key information
  • What is the City of Gold Coast's City App?

    City App, the City of Gold Coast mobile application ('app') is a smart phone application, which is free to download, that enables the general public within City of Gold Coast boundaries to report non-urgent issues to the City.

  • Why are you changing mobile apps?

    Last year, we moved a number of legacy information, communication and technology (ICT) services on to a new platform so we could improve our digital customer service capability.

    The new app is an integrated part of our new ICT system. Customers can now access a wider range of services through the new app.

  • Is the new app an upgrade of the current one?

    No, the new app called City App is a separate app created by a different vendor. If you have the previous app on your device, you will need to download City App and delete the previous one.

  • How long will I be able to use the previous app?

    The previous app will be available until 23 May 2019.

  • Is the new app be free?

    Yes, the new app is free. You can download it from app stores or from our website.

  • How do I download the new app?

    Download the app directly from our website or from your app store – search under City of Gold Coast.

  • How do I find out what operating system is on my smart phone or device?

    The location of this information varies depending on the make and model of your smart phone or device. Generally, the information is usually found under ‘Settings’. For specific instructions on where to find it for your smart phone or device, visit the manufacturer’s website.

  • What can I do on the app?

    As well as reporting neighbourhood issues, you can:

    • request a service such as replace a rubbish bin or notify change of address
    • make payments for rates and water notices and other services
    • read about City news and events
    • keep up with local disaster information
    • submit ideas for our city to the Mayor
  • How do I report a problem?

    To report a non-urgent issue, select ‘request a service’ and follow the prompts.  

  • What issues can I report on the app?

    You can report the following non-urgent issues:

    All urgent issues relating to City services (including fast/gushing water leaks) should be reported to City of Gold Coast by telephone - 24 hours a day, 7 days a week on 1300 GOLDCOAST (1300 465 326) or 07 5582 8211.

    All other non-urgent issues can be reported by telephone, email, internet form, post, fax or in person at a City of Gold Coast administration centre or branch office. Visit our Contact page for details. 

  • What do I use ‘request a service’ for?

    Report non-urgent issues such as graffiti, illegal dumping of rubbish and abandoned vehicles. You can also request a service such as replace a rubbish bin.

  • How do I report issues that aren’t listed on the app?

    The app contains the most popular requests and services to make it easy to use. Sign into My Account for more options or visit our website for the full range of online services.  

  • What is My Account?

    My Account is our online customer portal. You can access a subset of our online services from our app and larger range of services on our website if you register and sign in to My Account.  

  • Do I need to sign in to My Account to request a service?

    You don’t need a My Account or sign in to My Account to request a service, make a payment or submit ideas for our city.

    However, if you would like to view your service requests, applications and licences, sign in to My Account. You can register for My Account through the app.

  • I already have a My Account. Do I need to register again for the app?

    No, your sign in details are the same.  

  • What extra things can I do if I’m signed into My Account?

    When you are signed in, the app provides a subset of popular functions that are available through My Account via our website.

    You can view your details, service requests, applications and licences. You can register for My Account through the app. 

    For a full range of online services, sign in to My Account via our website.

  • How do I view and track my service requests?

    Sign in to My Account when you make service requests so you can view and track their progress. 

  • Where can I see my account balances?

    Go to ‘Make payments’, select the payment type, enter your account or reference number, then click ‘Outstanding’.  

  • Can I make part payments for my accounts through the app?

    Yes, you can make part payments for rates and water notices; however, you can’t make part payments through the app for animal registration, applications, licences and permits.

    You can access our full range of payment options through My Account via our website. 

  • How long will it take for an issue that is reported by the app to be repaired or fixed?

    City of Gold Coast strives to review and action all items as quickly as possible. Offensive graffiti is always given priority.

    All urgent issues relating to City services (including fast/gushing water leaks) should be reported to City of Gold Coast by telephone - 24 hours a day, 7 days a week. Visit our Contact page for details.

  • Why do you need my details when I submit a report?

    We may contact you to get further information.

    Your information is handled in accordance with the Information Privacy Act (Qld) 2009 and may only be accessed by Councillors, Council employees and authorised contractors.

    Unless authorised or required by law, we will not provide your personal information to any other person or agency.

    Please read our Privacy Policy for further information.

  • What if I have further questions or feedback relating to services provided within the mobile application?

    Please contact City of Gold Coast by phone or email. Visit our Contact page for details.

  • How do I access the app?

    The City of Gold Coast mobile application can be downloaded on a number of different smart phones via their own app stores:

  • Can I access the app using a tablet or other smart device?

    Yes, City App is available for use on iPads and tablets. Download the app from your app store or our website.

    These devices may not have precise location services (e.g. access to GPS satellite positioning) and therefore you may need to manually identify or search for the location/address when submitting a report.

  • I’m having trouble downloading, installing or using the app.

    For further support regarding the mobile application:

    • refer to the Support section/options under the ‘City of Gold Coast’ application listing in your relevant app store, or
    • if you have the app installed, go to the ‘More’ tab, tap on ‘Contact’ then ‘Support Team’
  • Can I report an issue without including an image?

    While you are able to submit a report without including an image, providing a clear photo of the issue along with the immediate surrounding area will help us to better identify the issue reported.

  • Can I attach a photo that I have taken previously (which is saved to my image gallery) and send this via the application? If so, will it still have all of the GPS coordinates attached?

    Yes, it is possible to attach an image that you have stored on your smart phone. In this case, you will need to manually navigate on the map to pinpoint the location of the issue or you can type in the address.

  • My location is not correct on the map when creating a report. Why?

    First make sure that ‘location services’ are enabled within the privacy or connection settings on your device (including any options to use GPS satellites and/or wireless networks to estimate your location) and that the City of Gold Coast application has been allowed access to use location services.  

    When submitting a report at the location of the issue, use the device in direct view of the sky (as submitting within or around buildings can affect the accuracy of your location).  

    Even with following these instructions, we recommend that you always review the location displayed on your report, and if required either:

    • move the crosshairs/pin on the map to the correct location, or
    • use the search functionality to lookup the address location of the report.
  • What should I include as additional information when reporting an issue?

    In addition to providing the location information when submitting a report, please include any other information in the ‘Description’ field that would assist us in locating the issue.  

    Some report types (such as Abandoned Vehicle) will also prompt for additional information that’s required to appropriately respond to your request.  

    Otherwise if there is any other information you believe would be helpful (such as identifying the asset/structure involved, any identifying marks/labels) please also include these in the relevant field before submitting the report.

  • Can I see the issue I submitted on the mobile app straight away?

    If you are signed in, you can see your request straight away under ‘View my requests’.

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