Our Online services allow you to do business with us at any time, including: payments, rates and water account enquiries, dog registrations, applying for food business licenses, booking City parks and community centres, lodging development applications, reporting issues and emailing the City with general enquiries.
Back
Contact us
Choose a way to contact us from the drop-down list below, which includes links to our online services (including email address), postal address, office locations, and main phone numbers.
Find out about Christmas opening hours for City of Gold Coast Customer Service Centres.
Save time, go online
Telephone
1300 GOLDCOAST (1300 465 326) or 07 5582 8211
From outside Australia, phone +61 7 5582 8211.
You can contact us on this number 24x7.
From 8am-5pm, Monday-Friday (excluding Gold Coast public holidays), we will have staff available to direct your call to the relevant area.
At all other times, you will be given the option of pressing '1' to be diverted to our After Hours Emergency Service number.
Emergency contact details
Please note that for calls of an emergency nature, you may also contact our After Hours Emergency Service any time on 1800 637 000.
Rates and water bill enquiries
Phone: 07 5667 5995 or 1300 366 659
7am-6pm, Monday-Friday
Water and sewerage enquiries
Phone: 07 5667 5801 or 1300 000 928
7am-6pm, Monday-Friday (for emergencies we’re available 24x7)
Planning and building enquiries
Please see our Planning and building enquiries page for a list of contact numbers.
For a detailed list of phone numbers for specific branches, facilities and services, as well as location maps, visit our online White Pages listing.
Fax
Our fax number is 07 5596 3653.
Post or email
All written correspondence should be addressed to:
Chief Executive Officer
City of Gold Coast
PO Box 5042
GCMC 9726
Email: mail@goldcoast.qld.gov.au
Customer Service Centres
Christmas opening hours for City of Gold Coast Customer Service Centres
This festive season, our Nerang and Bundall Customer Service centres will open as usual from 8.15am to 4.30pm each business day (excluding public holidays).
All other customer service centres will operate on reduced hours from 14 December 2018, returning to normal operations from 2 January 2019. See the table below for details.
| Customer Service Centre | Fri 14 Dec | Mon 24 Dec | Tue 25 Dec | Wed 26 Dec | Thu 27 Dec | Fri 28 Dec | Mon 31 Dec | Tue 1 Jan |
|---|---|---|---|---|---|---|---|---|
| Bundall | 08:15-16:30 | 08:15-16:30 | Public Holiday | Public Holiday | 08:15-16:30 | 08:15-16:30 | 08:15-16:30 | Public Holiday |
| Nerang | 08:15-16:30 | 08:15-16:30 | Public Holiday | Public Holiday | 08:15-16:30 | 08:15-16:30 | 08:15-16:30 | Public Holiday |
| Broadbeach | 08:15-14:30 | Closed | Public Holiday | Public Holiday | Closed | Closed | Closed | Public Holiday |
| Palm Beach | 08:15-14:30 | Closed | Public Holiday | Public Holiday | Closed | Closed | Closed | Public Holiday |
| Burleigh Heads | 08:15-14:30 | Closed | Public Holiday | Public Holiday | Closed | Closed | Closed | Public Holiday |
| Southport | 08:15-14:30 | Closed | Public Holiday | Public Holiday | Closed | Closed | Closed | Public Holiday |
| Coolangatta | 08:15-14:30 | Closed | Public Holiday | Public Holiday | Closed | Closed | Closed | Public Holiday |
| Upper Coomera | 08:15-14:30 | Closed | Public Holiday | Public Holiday | Closed | Closed | Closed | Public Holiday |
| Helensvale | 08:15-14:30 | Closed | Public Holiday | Public Holiday | Closed | Closed | Closed | Public Holiday |
City of Gold Coast Customer Service Centres opening hours are from 8.15am to 4.30pm, Monday-Friday.
-
Bundall (previously Surfers Paradise)
8 Karp Court
Bundall QLD 4217
Phone: 1300 GOLDCOAST (1300 465 326)
8.15am-4.30pm, Monday-Friday
View location on map -
Broadbeach
61 Sunshine Boulevard
Mermaid Waters QLD 4218
Phone: 1300 GOLDCOAST (1300 465 326)
8.15am-4.30pm, Monday-Friday
View location on map -
Burleigh Heads
Park Avenue
Burleigh Heads QLD 4220
Phone: 1300 GOLDCOAST (1300 465 326)
8.15am-4.30pm, Monday-Friday
View location on map -
Coolangatta
Level 1, The Strand
Corner Marine Parade and Dutton Street
Coolangatta QLD 4225
Phone: 1300 GOLDCOAST (1300 465 326)
8.15am-4.30pm, Monday-Friday
View location on map -
Helensvale
Corner Lindfield Road and Sir John Overall Drive
Helensvale QLD 4212
Phone: 1300 GOLDCOAST (1300 465 326)
8.15am-4.30pm, Monday-Friday
View location on map -
Nerang
833 Southport Nerang Road
Nerang QLD 4211
Phone: 1300 GOLDCOAST (1300 465 326)
8.15am-4.30pm, Monday-Friday
View location on map -
Palm Beach
22 Eleventh Avenue
Palm Beach QLD 4221
Phone: 1300 GOLDCOAST (1300 465 326)
8.15am-4.30pm, Monday-Friday
View location on map -
Southport
47 Nerang Street
Southport QLD 4215
Phone: 1300 GOLDCOAST (1300 465 326)
8.15am-4.30pm, Monday-Friday
View location on map -
Upper Coomera
90 Reserve Road (corner Reserve and Abraham Roads)
Upper Coomera QLD 4209
Phone: 1300 GOLDCOAST (1300 465 326)
8.15am-4.30pm, Monday-Friday
View location on map
Planning and plumbing
-
Planning Enquiries Centre
9 Holden Place
Bundall QLD 4217
Phone: 07 5582 8708
9am to 4pm, Monday-Friday
View location on map
Counter closed from 1.15pm to 2pm -
Plumbing and Drainage Section
9 Holden Place
Bundall QLD 4217
Phone: 07 5667 5977
8.15am to 4.30pm, Monday-Friday
View location on map
For counter enquiries please see security first at the Waterside East reception desk, who will then arrange for a consultant to meet you in the foyer.
Note: Planning and plumbing phone enquiries can still be taken any time between 8am to 5pm, Monday to Friday.
Feedback and compliments
If you would like to provide feedback or compliments please use our online form below:
Submit feedback or compliments
Alternatively, you can email general enquiries to us at mail@goldcoast.qld.gov.au
Complaints - how do I make a complaint?
See our complaints page for more information about how to make a complaint.
Assisted services (e.g. National Relay Service, translating/interpreting assistance, hearing loops)
Language assistance
If you need an interpreter please call the National Translating and Interpreting Service (TIS) on 131 450 to speak to a City officer. To use this service you will need to tell them your preferred language. This is a free service for City-related business.
Please also refer to our resources in other languages for information in your language.
National Relay Service
People who are deaf or have a hearing or speech impairment can call the City through the National Relay Service (NRS). Give the City of Gold Coast number, 1300 465 326, you want to call.
Hearing loop technology
The City provides hearing loop technology (also known as audio induction loop) at our Burleigh Customer Service Centre to assist customers with reduced ranges of hearing.
See the 'Customer Service Centres' sub-heading above for location and opening hours.