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Rates and water bills

Pay online by credit card

Pay your rate notice or water and sewerage rate notice by credit card through our secure payment gateway.

Pay your rate notice Pay your water bill

Please note: Payments by credit card will incur a surcharge.

Payments

Pay your rate notice on time

The City offers a discount for paying your rates on or before the due date of your rate notice. The discount amount on your rate notice represents a 10 per cent discount on your General Rate. There is no discount applicable on any other rate or charge appearing on your rate notice or water bill.

Choose a way to pay your rates and water bills, including the online options above, on our Payments page. This includes information about our direct debit facility (and how to apply), BPAY®, and pay by phone. You can also request changes to your direct debit facility from this page using our online forms.

Visit our Discounts and concessions page for information about other concessions that you may be eligible to apply for.

* In accordance with the Local Government Act 2009, Local Government Regulation 2012 and Council of the City of Gold Coast’s adopted budget resolutions, all rates and charges are due and payable within 31 days of the issue of the rate notice on which the rates or charges are levied. Any rates and charges left unpaid immediately after this period will attract interest of 11 per cent per annum compounding daily, either until payment, including the interest, is made in full or a satisfactory payment arrangement is entered into with Council.

Online payment plans, account balance check

Unsure of your account balance? Want to pay your rates and/or water bills off through weekly or fortnightly instalments? Use our 'Self-service rates and water accounts online' form below to check before you pay.

Any outstanding account balances will be displayed on the screen and you will have the option to follow a link to “pay now”, set up a payment plan, or exit the page.

Self service rates and water accounts online

Sign up for email delivery of notices

Would you like your future notices delivered by email instead of post? Register online now to receive your future rate notices and water bills by email.

  1. Follow the link below to 'Register online to receive notices by email' and complete the ownership identity fields.
  2. Select the button, "Yes, I'd like my notices via email" below the account summary table on the resulting account balance screen and follow the prompts to register for this service.

Register online to receive notices by email

For more information visit our Receive rate notices and water bills by email page.

Account enquiries and changes

Use the following forms for various rates and water account enquiries. We will respond to these enquiries within 10 working days.

Rate notice issue information

Your City of Gold Coast rate notice is issued twice yearly, usually in January and July, and covers six-monthly billing periods (i.e. January to June, and July to December, unless otherwise required).

Rates are a contribution each ratepayer makes to the City of Gold Coast towards the cost of running the city and the provision of community facilities and services, including water and sewerage. Each property is allocated a rating category according to land and property use, which is used as a basis for calculating the general rate charge. For more information, visit our About your rate notice page.

Find answers to frequently asked questions about your rate notice below.

Water bill issue information

Gold Coast ratepayers receive a water bill separate to their rate notice.

Pay your water every quarter

From 1 July 2014, City of Gold Coast water bills have been issued quarterly, usually in July, October, January and April of each year. Quarterly bills will assist in monitoring your water usage.

Find answers to frequently asked questions about your water bill below.

For more information, visit About your water bill.

Sale of land for arrears of rates

City of Gold Coast gives notice of properties to be sold by public auction due to non-payment of rates and associated charges. For details visit the Sale of land for arrears of rates page.

Related information

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