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Rates and water bills

  • Pay your water bill online - have your nine-digit water and sewerage rate notice number ready
    (Please note: Payments by credit card will incur a surcharge)
  • Pay your rate notice online - have your nine-digit rate notice number ready
    (Please note: Payments by credit card will incur a surcharge)


Pay your rate notice on time

The City offers a discount for paying your rates on or before the due date of your rate notice. The discount amount on your rate notice represents a 10 per cent discount on your General Rate. There is no discount applicable on any other rate or charge appearing on your rate notice or water bill.

Choose a way to pay your rates and water bills, including the online options above, on our Payments page. This includes information about our direct debit facility (and how to apply), BPAY®, and pay by phone. You can also request changes to your direct debit facility from this page using our online forms.

Visit our Discounts and concessions page for information about other concessions that you may be eligible to apply for.

Online payment plans, account balance check

Unsure of your account balance? Want to pay your rates and/or water bills off through weekly or fortnightly instalments? Use our 'Self-service rates and water accounts online' form below to check before you pay.

Any outstanding account balances will be displayed on the screen and you will have the option to follow a link to “pay now”, set up a payment plan, or exit the page.

Self-service rates and water accounts online

Sign up for email delivery of notices

Would you like your future notices delivered by email instead of post? Register online now to receive your future rate notices and water bills by email.

  1. Follow the link below to our 'Rates and water accounts online' form and complete the ownership identity fields.
  2. Select the button, "Yes, I'd like my notices via email" below the account summary table on the resulting account balance screen and follow the prompts to register for this service.

Self-service rates and water accounts online

Take advantage of our email service. Register online to opt in.

For more information visit our Receive rate notices and water bills by email page.

Rates and water account enquiries online, e.g. change of address, request copy of notice

Use the online form below for rates and water account enquiries, including change of mailing address and copy of notice requests. We will respond to these enquiries within 10 working days.

Rates and water account enquiry

Rate notice issue information

Your City of Gold Coast rate notice is issued twice yearly, usually in January and July, and covers six-monthly billing periods (i.e. January to June, and July to December, unless otherwise required).

Rates are a contribution each ratepayer makes to the City of Gold Coast (City) towards the cost of running the city and the provision of community facilities and services, including water and sewerage. Each property is allocated a rating category according to land and property use, which is used as a basis for calculating the general rate charge. For more information, visit our About your rate notice page.

Find answers to frequently asked questions about your rate notice below.

Water bill issue information

Gold Coast ratepayers receive a water bill separate to their rate notice.

Pay your water every quarter

From 1 July 2014, City of Gold Coast water bills have been issued quarterly, usually in July, October, January and April of each year. Quarterly bills will assist in monitoring your water usage.

Find answers to frequently asked questions about your water bill below.

For more information, visit About your water bill.

Sale of land for arrears of rates

City of Gold Coast gives notice of properties to be sold by public auction due to non-payment of rates and associated charges. For details visit the Sale of land for arrears of rates page.

Related information

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