Requests for access to documents under Right to Information (RTI) and Information Privacy (IP) legislation exclude documents that are already available via other means.
For example, minutes of Council meetings are readily available public documents, which can be accessed by the community. So before making a formal Right to Information application, check City of Gold Coast's website or contact the City about the location of information.
For documents that are not available through other avenues of access, applications need to be made in writing, via a letter, to the City's RTI/IP decision-maker or by downloading and completing an application form.
The Right to Information and Information Privacy Access form can be downloaded from the Queensland Government's Right to Information website.
The Information Privacy Personal Information Amendment Application form can also be downloaded from the Personal Information Amendment section of their website.
Letters or the completed application form must be addressed and forwarded to:
City of Gold Coast
PO Box 5042
Gold Coast MC 9729
or email firstname.lastname@example.org.
All applications must clearly identify the specific documents requested or provide sufficient information about the documents, to enable the decision-maker to identify the documents being sought.
Access to documents that are not related to an individual’s personal information will incur an application fee of $48 and possibly processing charges of $7.45 for each 15 minutes, or part there of, spent dealing with the application.
The processing charges will only be applied if the total time taken to process the application is more than five hours. A further charge of $0.25 will be incurred for each black and white copy of an A4 document.
No charges are incurred for access to documents or parts of documents that relate to an individual’s personal information. Examples of personal information are described below.
However, documents which contain both personal information and non-personal information will incur an application fee and processing charges as detailed above.
Payment by credit card of the statutory Right to Information application fee cannot be accepted from the Right to Information and Information Privacy Access application form. Please contact the City's Right to Information unit on 07 5581 7501 to have a Notice to Pay emailed to you.
The City of Gold Coast Personal Information Holdings statement sets out details of the types of personal information we hold and how we handle this information.
Personal information is information or an opinion about an individual whose identity is apparent, or can reasonably be ascertained from the information or opinion.
Examples of personal information include: