City App, the City of Gold Coast mobile application (app) is a great way for locals and visitors to access a large range of our popular online services including reporting non-urgent issues and conducting business with us. It replaced our previous app, CitySourced.
Submit a service request to report neighbourhood issues such as:
With our new City App, you can quickly and easily:
You can download City App from your app store or from this webpage.
Note: Online requests are monitored during our business hours of 7am to 6pm. For urgent assistance, please contact us by phone on 1300 GOLDCOAST (1300 465 326) or 07 5582 8211. During a disaster event, please use the City's Disaster Hotline 1800 606 000, the State Emergency Service (SES) 132 500 and 000 for life threatening emergencies.
Check that your mobile phone has one of the following compatible operating systems before downloading.
From your compatible Android device, go to the Google Play store (may also be known as Android Market on some devices) and search for City of Gold Coast.
Input the web address directly into the browser of your mobile device.
From your compatible device, including Blackberry and all other phones and tablets:
The previous app was deactivated on 23 May 2019. Requests submitted before this date will be actioned.
If you require assistance with City App, please contact us by email: firstname.lastname@example.org
If you have an urgent requirement, please call us on 07 5667 5821.
You can also view the following answers to frequently asked questions about the app.