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My Account

More information about registering for My Account will be provided on this page when the new information technology system is launched. Please check back soon for further details.

City of Gold Coast will soon be offering you the opportunity to use new and improved online services.

My Account is coming - a secure and convenient way to manage your council services online.

With My Account, you can access a wider range of online services and manage all of your accounts in one location 24/7, through a secure portal with your unique user name and password.

As a registered user of My Account, you will also receive all future communications by email including rates and water notices.

Why register?

You will be able to use My Account to:

  • view your rates and water accounts
  • pay bills, request a direct debit or make a payment arrangement
  • make service requests and track their progress
  • perform property searches
  • update your details
  • submit and track licence and permit applications
  • submit and track development applications.

And with My Account, your personal details are pre-filled in all your service requests and application forms.

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