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Planning and building enquiries and complaints

Find answers to frequently asked questions, along with contact details for more information.

Planning and building enquiries and complaints

Online tools and information

The links below are self-service tools to help you solve common issues. Find answers to frequently asked questions, along with contact details for more information. You can also report a problem online using specially designed forms to capture all relevant details to address your issue.

Planning and development information

To find out how you can contact us, please click on the relevant headings below.

City of Gold Coast mobile app

As with the online Report a problem forms mentioned above, the City of Gold Coast mobile app can be used to report various non-urgent issues. Visit the mobile app page for more details.

Call us

Enquiry type Contact number
As constructed sewer plans Phone: 07 5667 5977
Backflow prevention devices Phone: 07 5667 5977
Building compliance inspections Phone: 07 5667 5995 or 1300 366 659
Building plans Phone: 07 5667 5978
Building setbacks/siting regulations Phone: 07 5582 8708
Building (Private Certifier)  Phone: 07 5582 8708
Canals and waterways setbacks Phone: 07 5667 5995 or 1300 366 659
Centre Improvement Program Phone: 07 5582 8065
Certificates of classification Phone: 07 5667 5995 or 1300 366 659
Certificates (Planning and Development)  Phone: 07 5582 8319
City Plan enquiries Phone: 07 5582 8708
City water supply and sewerage
(including sub water meters)
Phone: 07 5667 5977
Development applications Phone: 07 5582 8708
Driveways and cross overs Phone: 07 5667 5978
Flood searches Phone: 07 5667 5995 or 1300 366 659
Greywater Phone: 07 5667 5977
House drainage plans Phone: 07 5667 5977
Infrastructure charges Phone: 07 5582 9030
Landslip maps Phone: 07 5667 5995 or 1300 366 659
On site sewerage facilities Phone: 07 5667 5977
Planning enquiries  Phone: 07 5582 8708
Plumbing and drainage applications Phone: 07 5667 5977
Plumbing and drainage inspections Phone: 07 5667 5977
Pool fencing on private property Phone: 07 5667 5978
Property search requests Phone: 07 5667 5995 or 1300 366 659
Report illegal tree removal on public land Phone: 07 5667 5991
Stormwater on private property Phone: 07 5667 5978
Tree removal applications on private property Phone: 07 5582 8708
Tree removal applications on public land Phone: 1300 GOLDCOAST (1300 465 326)

Write to us

If you do not wish to report your problem using the online forms or phone numbers above, you can use the customer request forms below, email us at mail@goldcoast.qld.gov.au or write to us at the following address:

City of Gold Coast
PO Box 5042
GCMC QLD 9729
Fax: 07 5596 3653

Visit us

Planning Enquiries Centre

Location: Waterside East, Holden Place, Bundall.

Please see Security at the reception desk at Waterside East first, who will then arrange for a consultant to meet you in the foyer.

Hours of operation:
9am – 1.15pm and 2pm – 4pm, Monday to Friday.
Closed 8am – 10.30am on the second and fourth Thursday of each month for staff training.

Plumbing and Drainage section

Location: Waterside East, Holden Place, Bundall.

Please see Security at the reception desk at Waterside East first, who will then arrange for a consultant to meet you in the foyer.

Hours of operation:
8am – 5pm, Monday to Friday.

Complaints

What happens when a planning or building complaint is received?

  1. Compliance officers research all files associated with the premises in question.
  2. Compliance officers carry out an investigation/inspection of the premises. If the investigation/inspection reveals a breach of the relevant legislation, a notice and/or fine may be issued or where appropriate, legal action may be instigated.

Please note: Making a complaint may result in you being summoned to appear in court as a witness, if the City needs to instigate legal action to resolve the issue.

Will I be updated on the progress of my request?

If a complaint investigation finds no breach, we may advise you that based on information held by the City, no further action is required. We will not issue updates during the investigation, however you may request an update on your complaint at any time. Please allow at least 30 business days from your original request to enable a reasonable amount of time to investigate the matter.

On receipt of a written request, the City may provide the following types of information:

  • the actions we have taken to investigate a complaint matter (for example, City officers have visited the property)
  • any enforcement action which has been or is being taken (for example, a fine, notice or other correspondence has been issued, resolution of the matter is now subject to legal proceedings)
  • the outcome of the investigation.

Please note: Please ensure that you include your name, address and the customer request number that you received in reply to your original request.

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