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Report a problem - Animals

If you have an issue with barking dogs or excessive noise from other domestic animals, would like to find out how to report a roaming, lost or found pet, or how many animals you are allowed to keep on a property, please select from the list below for more information or to make a report online.

Barking dogs

Under the Council of the City of Gold Coast Local Law No. 12 (Animal Management) 2013, owners are responsible for ensuring their animal(s) don't cause a noise nuisance. Our Barking dogs page has information for dog owners about the reasons for and what actions can be taken to reduce excessive barking.Barking dog complaints

My neighbour’s dog barks

Barking is a natural behaviour for dogs and is one way in which they communicate. A dog which barks excessively, however, is often one which overreacts to normal events and can cause a nuisance.

It is important to note that not all barking may constitute a noise nuisance under the Local Law.

How can I help?

Talk to your neighbour. They may not be aware that their dog is barking or that their dog's barking is bothering you. Your feedback may also help the animal’s owner understand and resolve any problems that may be contributing to the excessive barking.

Do not shout at or punish the dog in an attempt to stop it from barking. This may have the opposite effect and encourage it to bark more. Give your neighbour time and understand that the dog owner needs time to fix the problem. There are no quick fixes to a barking problem.

If the issue persists or cannot be resolved by talking to your neighbour, please complete our online form below.

Note: all fields on this form must be completed to ensure that your complaint can be investigated. Please provide as much detailed information as possible.

Report a problem online

Use this online form to report your issue to City of Gold Coast.

Alternatively, you can let the City know by calling us on 07 5667 5990.

What happens if I lodge a complaint with City of Gold Coast?

In the first instance, a City officer will contact the dog’s owner and let them know that a service request has been received. We will also provide the dog owner with information on why dogs bark excessively and suggest ways in which this can possibly be resolved. The customer will be advised to allow the animal owner two (2) weeks to rectify the noise nuisance. If noise nuisance continues after this date, a Noise Nuisance Record Sheet must be completed and sent to the City.

We will then undertake a comprehensive investigation to determine if a nuisance exists.

Note: Not all noise constitutes a noise nuisance under the local law even if it annoys you.

The City must be satisfied that the dog(s) is in fact creating a nuisance by barking. If we are unable to determine that a nuisance exists, we are unable to take any further action.

If the City is satisfied that a nuisance exists, a notice may be served upon the keeper of the offending animal(s), requiring them to abate the nuisance within a reasonable timeframe. Should the keeper of the dog fail to comply with the notice, we may issue fines (maximum of two (2)). Further violation will result in us taking further action, such as, seizing the animal or commencement of legal action.

What are my responsibilities?

  • Keep us informed – whilst allowing the dog owner time to rectify the problem. It is your responsibility to keep us informed should the problem persist.
  • Keep complete and comprehensive records - in the event that legal action is taken, all parties including the complainant and other witnesses may be asked to attend court to provide evidence.

Noise from other domestic animals

Under the Council of the City of Gold Coast Local Law No. 12 (Animal Management) 2013, owners are responsible for ensuring their animal(s) don't cause a noise nuisance.

An animal causes an animal noise nuisance if it makes a noise which:

  1. occurs more than once; and
  2. disrupts or inhibits an activity ordinarily carried out on adjoining or nearby residential premises. For example, the barking of a dog which disrupts a person – holding a conversation; or watching television; or listening to the radio or recorded material at ordinary volumes; or falling or staying asleep.

I'm having an issue with noisy domestic animals

Talk to your neighbour. They may not be aware that their animal is bothering you. Your feedback may also help the animal’s owner understand and resolve any problems that may be contributing to the noise.

If the issue persists, or cannot be resolved by talking to your neighbour, please complete our online form below.

Please note: all fields on this form must be completed to ensure that your complaint can be investigated. Please provide as much detailed information as possible.

Report a problem online

Use this online form to report your issue to City of Gold Coast.

Alternatively, you can let the City know by calling us on 07 5667 5990.

What happens if I lodge a complaint with City of Gold Coast?

In the first instance, a City officer will contact the animal’s owner and let them know that a complaint has been received. We will also provide the owner of the animal with information on why the animal may make excessive noise and suggest ways in which this can possibly be resolved. The customer will be advised to allow the animal owner two (2) weeks to rectify the noise nuisance. If noise nuisance continues after this date, a Noise Nuisance Record Sheet must be completed and sent to the City.

We will take no further action at this stage, unless Noise nuisance record sheets (or similar evidence) are received. (Please be advised that the complainant/s may be required to give evidence against the keeper of the animal in court).

We will then undertake a comprehensive investigation to determine if a nuisance exists.

Note: Not all noise constitutes a noise nuisance under the local law, even if it annoys you.

The City must be satisfied that the animal(s) is in fact creating a noise nuisance. If we are unable to determine that a nuisance exists, we are unable to take any further action.

If the City is satisfied that a nuisance exists, a notice may be served upon the keeper of the offending animal(s), requiring them to abate the nuisance within a reasonable timeframe. Should the keeper of the animal fail to comply with the notice, we may issue fines (maximum of two (2). Further violation will result in us taking further action, such as seizing the animal or commencement of legal action.

Note: Affected residents may also lodge a civil suit against the keeper of the animal.

What are my responsibilities?

  • Keep us informed – whilst allowing the animal owner time to rectify the problem. It is your responsibility to keep us informed should the problem persist.
  • Keep complete and comprehensive records - in the event that legal action is taken, all parties including the complainant and other witnesses may be asked to attend court to provide evidence.

Dog attacks

Please contact the City on 07 5667 5990 to report an attack.

After business hours, this number will offer an option to enter '1' to be diverted to our After Hours Emergency Service number.  

Please note that for calls of an emergency nature, you may also contact our After Hours Emergency Service any time on 1800 637 000.

For more information on the investigation process, please see our Dog attacks page.

Fence rushing

It is an offence under Council of the City of Gold Coast's Local Law No. 12 (Animal Management) 2013, for a dog to rush aggressively at, or approach a person in a manner as to cause or give cause for fear or alarm. Our Fence rushing page has useful information that dog owners may use to manage fence rushing behaviour.

If your neighbours' dog is displaying this behaviour and it is causing you concern, you may wish to speak to your neighbours first, to give them a chance to fix the problem. If issues between neighbours cannot be resolved, and the problem persists, you can lodge a complaint through our online form below

Please note: all fields on this form must be completed to ensure that your complaint can be investigated. Please provide as much detailed information as possible.

Report a problem online

Use this online form to report your issue to City of Gold Coast.

Alternatively, you can let the City know by calling us on 07 5667 5990.

Nuisance native wildlife (e.g. swooping birds)

Springtime brings with it some nuisance behaviours from some of our native bird species.

We can arrange an inspection of the area if swooping magpies and/or butcher birds are causing a nuisance on City land, or their nest is located on City land.

Please complete our online form below or contact us on 07 5667 5990 to arrange an inspection.

Report a problem online

Use this online form to report your issue to City of Gold Coast.

City officers are unable to enter a private property to investigate a problem with a bird nesting in, or attacking from within that property. As magpies and butcher birds are a protected species, a qualified assessor from the Queensland Parks and Wildlife Service will need to assess the bird. Contact the Queensland Parks and Wildlife Service on 1300 130 372 to discuss the situation.

Visit our Wildlife page for information on how to manage other native wildlife that may be causing a nuisance, including who to contact about injured wildlife.

Nuisance pets

All pet owners have a duty to ensure their pet is not a nuisance to the wider community.

If you have an issue with nuisance pets (dogs being walked off-leash, defecation not being picked up and deposed of appropriately, dogs not under effective control or within prohibited areas) let us know by forwarding the details of your issue to mail@goldcoast.qld.gov.au, or call us on 07 5667 5990 to discuss your problem. The more information you can provide (e.g. a specific location, time and description of animals), the better we can action the complaint.

Visit our Dog exercise areas page for information about where you can and can't exercise your dog off-leash, including dog prohibited areas.

Wandering pets

All animal owners have a duty to provide proper fencing and enclosures to prevent their pets from wandering. A roaming pet is in danger of becoming lost, injured or killed and can be annoying to neighbours.

If you wish to report wandering dogs, cats or other pets in your neighbourhood, please contact Animal Management on 07 5667 5990. The more information you can provide (e.g. a specific address, animal description and when it is usually out) the better we can action the complaint. Alternatively, if you are able to safely contain the animal, the City can arrange for the animal to be picked up.

If the animal is out now, please contact Animal Management on 07 5667 5990.

Lost and found animals

Found: Please contain the animal somewhere safe and contact the City on 07 5667 5990.
Note: if the animal is deceased, please call us on 07 5667 5976.

Lost: Please contact the City Pound as soon as possible on 07 5581 7600 to record your animal on our Lost and Found Register, and to check whether your pet is already on this register (reported as found). It is also recommended that you visit the pound to view the animals in person.

For detailed information on the City's lost and found service, please see our Lost and found animals page.

Excess animals on a property

All residents may keep two cats and/or dogs on a property of any size. Additional cats or dogs may be kept upon approval of a permit and payment of an additional registration fee. For other animals, limits are dependent on property size. Follow this link to our Quick guide to keeping pets on the Gold Coast brochure for specific limits.

If you know someone who is keeping an excess number of animals without a permit, please complete our online form below.

Please note: all fields on this form must be completed to ensure that your complaint can be investigated. Please provide as much detailed information as possible.

Report a problem online

Use this online form to report your issue to City of Gold Coast.

Alternatively, you can let the City know by calling us on 07 5667 5990.

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