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Report a problem - Animals

If you have an issue with barking dogs or excessive noise from other domestic animals, would like to find out how to report a roaming, lost or found pet, or how many animals you are allowed to keep on a property, please select from the list below for more information or to make a report online.

Barking dogs

Under the Council of the City of Gold Coast Local Law No. 12 (Animal Management) 2013, owners are responsible for ensuring their animal(s) don't cause a noise nuisance. Our Pet education page has information for dog owners about the reasons for and what actions can be taken to reduce excessive barking.

Visit our Report a problem - Noise nuisance page for details on how to lodge a complaint about excessive barking and the investigation process that follows.

Noise from other domestic animals

Under the Council of the City of Gold Coast Local Law No. 12 (Animal Management) 2013, owners are responsible for ensuring their animal(s) don't cause a noise nuisance.

An animal causes an animal noise nuisance if it makes a noise which:

  1. occurs more than once; and
  2. disrupts or inhibits an activity ordinarily carried out on adjoining or nearby residential premises. For example, the barking of a dog which disrupts a person – holding a conversation; or watching television; or listening to the radio or recorded material at ordinary volumes; or falling or staying asleep.

Visit our Report a problem - Noise nuisance page for details on how to lodge a complaint about excessive noise from domestic animals and the investigation process that follows.

Dog attacks

Please contact the City on 07 5667 5990 to report an attack.

After business hours, this number will offer an option to enter '1' to be diverted to our After Hours Emergency Service number.  

Please note that for calls of an emergency nature, you may also contact our After Hours Emergency Service any time on 1800 637 000.

For more information on the investigation process, please see our Pet education page.

Fence rushing

It is an offence under Council of the City of Gold Coast's Local Law No. 12 (Animal Management) 2013, for a dog to rush aggressively at, or approach a person in a manner as to cause or give cause for fear or alarm. Our Pet education page has useful information that dog owners may use to manage fence rushing behaviour.

If your neighbours' dog is displaying this behaviour and it is causing you concern, you may wish to speak to your neighbours first, to give them a chance to fix the problem. If issues between neighbours cannot be resolved, and the problem persists, you can lodge a complaint through our online form below

Please note: all fields on this form must be completed to ensure that your complaint can be investigated. Please provide as much detailed information as possible.

Report a problem online

Use this online form to report your issue to City of Gold Coast.

Alternatively, you can let the City know by calling us on 07 5667 5990.

Nuisance native wildlife (e.g. swooping birds)

Springtime brings with it some nuisance behaviours from some of our native bird species.

We can arrange an inspection of the area if swooping magpies and/or butcher birds are causing a nuisance on City land, or their nest is located on City land.

Please complete our online form below or contact us on 07 5667 5990 to arrange an inspection.

Report a problem online

Use this online form to report your issue to City of Gold Coast.

City officers are unable to enter a private property to investigate a problem with a bird nesting in, or attacking from within that property. As magpies and butcher birds are a protected species, a qualified assessor from the Queensland Parks and Wildlife Service will need to assess the bird. Contact the Queensland Parks and Wildlife Service on 1300 130 372 to discuss the situation.

Visit our Wildlife page for information on how to manage other native wildlife that may be causing a nuisance, including who to contact about injured wildlife.

Nuisance pets

All pet owners have a duty to ensure their pet is not a nuisance to the wider community.

If you have an issue with nuisance pets (dogs being walked off-leash, defecation not being picked up and deposed of appropriately, dogs not under effective control or within prohibited areas) let us know by forwarding the details of your issue to mail@goldcoast.qld.gov.au, or call us on 07 5667 5990 to discuss your problem. The more information you can provide (e.g. a specific location, time and description of animals), the better we can action the complaint.

Visit our Dog exercise areas page for information about where you can and can't exercise your dog off-leash, including dog prohibited areas.

Wandering pets

All animal owners have a duty to provide proper fencing and enclosures to prevent their pets from wandering. A roaming pet is in danger of becoming lost, injured or killed and can be annoying to neighbours.

If you wish to report wandering dogs, cats or other pets in your neighbourhood, please contact Animal Management on 07 5667 5990. The more information you can provide (e.g. a specific address, animal description and when it is usually out) the better we can action the complaint. Alternatively, if you are able to safely contain the animal, the City can arrange for the animal to be picked up.

If the animal is out now, please contact Animal Management on 07 5667 5990.

Lost and found animals

Found: Please contain the animal somewhere safe and contact the City on 07 5667 5990.
Note: if the animal is deceased, please call us on 07 5667 5976.

Lost: Please contact the City Pound as soon as possible on 07 5581 7600 to record your animal on our Lost and Found Register, and to check whether your pet is already on this register (reported as found). It is also recommended that you visit the pound to view the animals in person.

For detailed information on the City's lost and found service, please see our Lost and found animals page.

Excess animals on a property

All residents may keep two cats and/or dogs on a property of any size. Additional cats or dogs may be kept upon approval of a permit and payment of an additional registration fee. For other animals, limits are dependent on property size. Follow this link to our Quick guide to keeping pets on the Gold Coast brochure for specific limits.

If you know someone who is keeping an excess number of animals without a permit, please complete our online form below.

Please note: all fields on this form must be completed to ensure that your complaint can be investigated. Please provide as much detailed information as possible.

Report a problem online

Use this online form to report your issue to City of Gold Coast.

Alternatively, you can let the City know by calling us on 07 5667 5990.

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