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Report a problem - Animals

If you have an issue with barking dogs or excessive noise from other domestic animals, would like to find out how to report a roaming, lost or found pet, or how many animals you are allowed to keep on a property, please select from the list below for more information or to make a report online.

Barking dogs and other animal noise nuisance

Under the Council of the City of Gold Coast Local Law No. 12 (Animal Management) 2013, owners are responsible for ensuring their animal(s) don't cause a noise nuisance.

An animal causes an animal noise nuisance if it makes a noise which:

  1. occurs more than once; and
  2. disrupts or inhibits an activity ordinarily carried out on adjoining or nearby residential premises. For example, the barking of a dog which disrupts a person – holding a conversation; or watching television; or listening to the radio or recorded material at ordinary volumes; or falling or staying asleep.

Our Pet education page has information for dog owners about the reasons for and what actions can be taken to reduce excessive barking.

I'm having an issue with noisy domestic animals

Talk to your neighbour. They may not be aware that their animal is bothering you. Your feedback may also help the animal’s owner understand and resolve any problems that may be contributing to the noise. See our Domestic animal noise nuisance brochure for more information.

For example, barking is a natural behaviour for dogs and is one way in which they communicate. A dog which barks excessively, however, is often one which overreacts to normal events and can cause a nuisance.

It is important to note that not all barking or other domestic animal noise may constitute a noise nuisance under the Local Law.

If the issue persists, or cannot be resolved by talking to your neighbour, please complete our online form below.

Do not shout at or punish the animal in an attempt to stop it from barking. This may have the opposite effect and encourage it to make more noise. Give your neighbour time and understand that the owner needs time to fix the problem. There are no quick fixes to such a problem.

If the issue persists or cannot be resolved by talking to your neighbour, please complete our online form below.

Note: all fields on this form must be completed to ensure that your complaint can be investigated. Please provide as much detailed information as possible.

Report animal noise nuisance

Alternatively, you can let us know by calling 07 5667 5990.

What happens if I lodge a complaint with City of Gold Coast?

In the first instance, a City officer will contact the animal’s owner and let them know that a complaint has been received. We will also provide the owner of the animal with information on why the animal may make excessive noise and suggest ways in which this can possibly be resolved. The customer will be advised to allow the animal owner two (2) weeks to rectify the noise nuisance. If noise nuisance continues after this date, a Noise Nuisance Record Sheet must be completed and sent to the City.

We will take no further action at this stage, unless Noise nuisance record sheets (or similar evidence) are received. (Please be advised that the complainant/s may be required to give evidence against the keeper of the animal in court).

We will then undertake a comprehensive investigation to determine if a nuisance exists.

Note: Not all noise constitutes a noise nuisance under the local law, even if it annoys you.

The City must be satisfied that the animal(s) is in fact creating a noise nuisance. If we are unable to determine that a nuisance exists, we are unable to take any further action.

If the City is satisfied that a nuisance exists, a notice may be served upon the keeper of the offending animal(s), requiring them to abate the nuisance within a reasonable timeframe. Should the keeper of the animal fail to comply with the notice, we may issue fines (maximum of two). Further violation will result in us taking further action, such as seizing the animal or commencement of legal action.

Note: Affected residents may also lodge a civil suit against the keeper of the animal.

What are my responsibilities?

  • Keep us informed – whilst allowing the animal owner time to rectify the problem. It is your responsibility to keep us informed should the problem persist.
  • Keep complete and comprehensive records - in the event that legal action is taken, all parties including the complainant and other witnesses may be asked to attend court to provide evidence.

Wild or native animals

For noise complaints about wild or native animals, please contact the Department of National Parks, Recreation, Sport and Racing on 13 QGOV (13 74 68).

Animal attacks

Please contact the City on 07 5667 5990 to report an attack.

After business hours, this number will offer an option to enter '1' to be diverted to our After Hours Emergency Service number.

Please note that for calls of an emergency nature, you may also contact our After Hours Emergency Service any time on 1800 637 000.

For more information on the investigation process, please see our Pet education page.

Nuisance pets (including fence rushing and odour)

All pet owners have a duty to ensure their pet is not a nuisance to the wider community.

It is an offence under Council of the City of Gold Coast's Local Law No.12 (Animal Management) 2013, for a dog to rush aggressively at, or approach a person in a manner as to cause or give cause for fear or alarm. Our Pet education page has useful information that dog owners may use to manage fence rushing behaviour.

If your neighbour's animal is causing you concern (dogs being walked off-leash, defecation not being picked up and disposed of appropriately, dogs not under effective control or within prohibited areas, fencing rushing and animal odour and hygiene), you may wish to speak to your neighbours first, to give them a chance to fix the problem.

If issues between neighbours cannot be resolved, and the problem persists, you can lodge a complaint through our online forms below.

Please note: all fields within the forms must be completed to ensure that your complaint can be investigated. Please provide as much detailed information as possible.

Report fence rushing

Report a nuisance pet

Report domestic animal odour

Pest animals and insects

Councils Animal Management Section have a dedicated pest team specialising in pest animals, the Biosecurity Act 2014 is the key piece of legislation governing pest animal management in Queensland. Under this Act, all landowners are responsible for managing declared pests on their land and complying with their land owner obligations. Council is committed to supporting private landholders meet their legislative responsibility to control pests, whilst monitoring and managing pest animals on City-managed land.

The following animals are considered pests and are part of the City of Gold Coast's Pest Management Plan 2013-17. We would appreciate your help in reporting sightings of these pests. If you see a native animal, such as a snake, on City land that you believe may pose a risk to public safety, please contact us on 07 5667 5990 to arrange an inspection.

Follow the links below before submitting your report to find out more information about the pest, or if you are unsure of your sightings:

You can help us manage the number of feral pests in our city by reporting any sightings using our online form below.

Report pest animals

Rabbits

Rabbits are considered pests and are part of the City Pest Management Plan 2013-17.

Please be advised all rabbit related matters within the City of Gold Coast are investigated and actioned by the Darling Downs-Moreton Rabbit Board. To report a rabbit sighting, please contact the on 07 4661 4076 or complete their Have you seen a rabbit online form.

See our Rabbits page before submitting your report to find out more information about the pest, or if you’re unsure of your sightings.

Swooping birds

Some native animals can have nuisance behaviours (such as swooping) and can pose a risk to the public. For more information on nuisance native animals, please see our Wildlife page.

For problems related to swooping birds on public (City) land, please complete our online form below.

Report a swooping bird

Wandering pets

All animal owners have a duty to provide proper fencing and enclosures to prevent their pets from wandering. A roaming pet is in danger of becoming lost, injured or killed and can be annoying to neighbours.

If you wish to report wandering dogs, cats or other pets in your neighbourhood, please contact Animal Management on 07 5667 5990. The more information you can provide (e.g. a specific address, animal description and when it is usually out) the better we can action the complaint. Alternatively, if you are able to safely contain the animal, the City can arrange for the animal to be picked up.

If the animal is out now, please contact Animal Management on 07 5667 5990. You can also report a found animal using the online form in the Lost and found animals section below.

Unregistered dog

In accordance with the Animal Management (Cats and Dogs) Act 2008, dogs must be registered from twelve weeks of age or 14 days after starting to keep the animal within the City. Dog registration tag must be displayed.

To report an unregistered dog, please use the online form below.

Report unregistered dog

Prohibited dog breed

The following dog breeds are prohibited from being kept in the City of Gold Coast:

  • American Pit Bull Terrier, American Pit Bull Terrier types or cross breeds of an American Pit Bull Terrier
  • Dogo Argentino or cross breeds of a Dogo Argentino
  • Fila Brasileiro or cross breeds of a Fila Brasileiro
  • Japanese Tosa or cross breeds of a Japanese Tosa
  • Perro de Presa Canario or Presa Canario or cross breeds of a Perro de Presa Canario or Presa Canario

To report a prohibited dog breed, please use the online form below.

Report prohibited dog breed

Unlicensed breeding

Breeder permits are required for residents who breed from their pet, those who breed as hobby breeders and those who have commercial breeding establishments.

To report unlicensed breeding, please use the online form below.

Report unlicensed breeding

Lost and found animals

Found: Please contain the animal somewhere safe and contact the City on 07 5667 5990.
Note: if the animal is deceased, please call us on 07 5667 5976.

Lost: If you can’t find your pet on our Lost and found animals register, please contact the City Pound as soon as possible on 07 5581 7600 (during business hours, between 8am and 5pm) to record your animal on our register, and to check whether your pet is already on this register (reported as found). It is also recommended that you visit the pound to view the animals in person. (Note: our online register of lost and found animals is a new service - only animals found from 4 July 2018 will be listed on the register).

Alternatively, you can also report lost animals using the online form below.

Report lost animal

For detailed information on the City's lost and found service, please see our Lost and found animals page.

Excess animals on a property

All residents may keep two cats and/or dogs on a property of any size. Additional cats or dogs may be kept upon approval of a permit and payment of an additional registration fee. For other animals, limits are dependent on property size. Follow this link to our Quick guide to keeping pets on the Gold Coast brochure for specific limits.

If you know someone who is keeping an excess number of animals without a permit, please complete our online form below.

Please note: all fields on this form must be completed to ensure that your complaint can be investigated. Please provide as much detailed information as possible.

Report excess animals

Alternatively, you can let us know by calling 07 5667 5990.

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