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Report a problem - Public health and safety

For information on how to register a complaint about a food business (e.g. unhygienic or unsafe food practices, footpath obstruction from roadside dining), or to report an issue about a food business online, please select from the list below.

Food premises – hygiene and cleanliness

City Environmental Health Officers administer the Queensland Food Act 2006 and Food Safety Standards, to ensure food businesses follow safety practices so that food is suitable to eat.

If you believe you have become ill due to eating out at a food premises or eating takeaway food, please contact the City as soon as possible on 07 5667 5988.

To report a problem related to the hygiene and cleanliness of food premises, please complete our online form below.

Report a problem related to hygiene and cleanliness of food premises

Alternatively, please call us on 07 5667 5988.

Beauty therapy services – safety and hygiene

In accordance with the Public Health (Infection Control for Personal Appearance Services) Act 2003 City of Gold Coast monitors the health standards of operations in these premises.

To report a problem related to cleanliness, hygiene or licensing for a beauty therapy service related to hairdressing, waxing, skin needling, piercing, nail services, massage or make up application, please use the online form below.

Report a problem with a beauty therapy service

Shopping and tourist precincts

Permits are required to carry out various activities on City land. Use the online form below to report activities being undertaken without a permit, including:

  • alfresco dining
  • itinerant vendor
  • mall damage
  • footway obstruction
  • pedicabs
  • roadside memorials
  • skip bins
  • toy vehicles (non-motorised skateboards, scooters, etc.)
  • busking
  • vehicle sale/hire operation
  • cycle on a footpath
  • mall obstruction/disturbance
  • touting
  • food/drink sampling
  • public demonstration or address in a mall
  • religious activity
  • other.

For more information about permits and licensing, visit our Permits and licensing page.

Report issues within shopping and tourist precincts

Alternatively, please contact us on 07 5667 5991.

Illegal advertising

The display of an advertising device within the city may require a licence. An advertising device must have the required approval prior to its exhibition, to ensure compliance and public safety.

Advertising devices include banners, directional signage, election signage, footway signs, garage sales, real estate and vehicle mounted signs.

For more information about the types of advertisements that are exempt or require a licence, please refer to sections 6 and 7 of Subordinate Local Law No. 16.8 (Advertising Devices) 2016.

To report illegal advertising, use the online form below.

Report illegal advertising

Entertainment venues or events

Use the form below to report issues resulting from entertainment venues or events, including but not limited to:

  • excessive noise from entertainment including time overruns
  • littering and waste control
  • provision and maintenance of toilets and other amenities at a facility
  • failure to notify or support local residents
  • crowd and traffic control issues
  • management of bump in and bump out processes
  • other issues regarding the operation of an event.

Report issues resulting from entertainment venues or events

Alternatively, please contact us on 07 5667 5991.

Commercial swimming pools

Use the online form below to report issues related to signage, safety, licensing or water quality of a commercial swimming pool.

Report an issue with a commercial swimming pool

Campground conditions

City of Gold Coast regulates caravan parks and camping areas to ensure that appropriate and adequate facilities are provided and that they are kept in a clean and hygienic condition.

It's our aim to provide compliance requirements to assist in providing a safe environment to users. For more information visit City of Gold Coast Knowledge Network – Toolbox.

To report issues associated with camp grounds including minor or major structural damage, non-approved works or an unlicensed camp ground, please use the online form below.

Report issues with camp ground conditions

Rental accommodation

City of Gold Coast monitors the standard of operations in all accommodation premises to ensure the health and safety of its occupants.

For more information about the types of rental accommodation which require City approval and the requirements for complying with relevant legislation, please see the City of Gold Coast Knowledge Network – Toolbox.

To report issues with holiday or permanent rentals, such as minor damage, water leaks, mould, electrical items, fire safety, carpets and blinds or bed bugs, please use the online form below.

Report issues with rental accommodation

Mosquitoes

The City’s Pest Management Unit can assist with problems with these pests across the city.

Please visit our Mosquitos page for more information before submitting a report. Once you've checked the details on this page, you may decide to use our online form below to report mosquito issues.

Report mosquito issues

Vermin

The City’s Pest Management Unit can assist with problems with these pests across the city.

Please visit our Rodents page for more information before submitting a report. Once you've checked the details on this page, you may decide to use our online form below to report vermin issues on a property (i.e. food premises, salon, overgrown land and horse stables).

Report vermin

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