banner image
Spotted something that needs attention?

Complete our online request form to have your issue investigated.

National Relay Service for the hearing impaired Language translation services

Report a problem - Noise nuisance

Noise can cause a nuisance to neighbours and interfere with their sleep and daily activities. If loud enough, it could also affect their health.

City of Gold Coast has jurisdiction to act on certain noise complaints and shares the responsibility of noise control with other government bodies. For example, Queensland Police Service is responsible for responding to complaints about noisy neighbours (e.g. party noise, loud music, rowdy behaviour).

Noise nuisance regulated by the City

Select from the drop-down headings below to find out how to report noise nuisances that City of Gold Coast is able to investigate.

Note: The list of subheadings below provides information about common noises only and is not exhaustive; the contact numbers, information and roles shown may also change from time to time.

Air-conditioning and refrigeration equipment

On-the-spot fines may be issued if noise exceeds the following levels:

  • Between 7am and 10pm, where noise is more than five decibels above the background noise level.
  • Between 10pm and 7am, where noise is more than three decibels above the background noise level.

Background noise is that measured in the absence of the problem noise. See our fact sheets, Air-conditioning equipment and Refrigeration equipment, for more information.

Report noise from air-conditioning and refrigeration equipment

Use the appropriate online form below to report noise from either public land or a private property.

Report noise from public land

Report noise from private property

Alternatively, you can call us on 07 5667 5988 to make your complaint.

Amplifier devices

An amplifier device includes loud-hailers, megaphones, public address systems, remote telephone bells and repeater bells.

*For stereo and radio noise, contact Queensland Police via Policelink on 13 14 44 (or 07 3055 6206 for interstate/mobile callers).

If noise from an amplifier device can be clearly heard at a neighbouring premises during the following hours, the owner or operator of the device may be issued with an on-the-spot fine:

  • Between 10pm and 7am on a business day.
  • Between 6pm and 8am on any other day.

On-the-spot fines may also be issued when noise from an amplifier device is greater than 10 decibels above the background noise level:

  • Between 7am and 10pm on a business day.
  • Between 8am and 6pm on any other day.

The background noise level is the ambient noise level measured in the absence of the source noise being investigated. It can vary throughout the day and night. See our fact sheet, Amplifier devices, for more information.

Report noise from amplifier devices

Use the appropriate online form below to report noise from either public land or a private property.

Report noise from public land

Report noise from private property

Alternatively, you can call us on 07 5667 5988 to make your complaint.

Barking dogs and other animal noise nuisance

Visit our Report a problem - Animals page for details on how to lodge a complaint about excessive barking or noise from other domestic animals and the investigation process that follows.

Building work - construction noise

The City restricts the hours for construction on some development sites. Approved construction/building work that makes an audible noise may be carried out between the hours of 6.30am and 6.30pm, Monday to Saturday. No work is allowed on Sundays and public holidays.

There are also restrictions on the level of noise that can be emitted from activities such as rock breaking and earthwork

If you believe that construction noise is causing a noise nuisance, please contact the correct authority as outlined below.

  • Major road or public infrastructure works, e.g. freeways: Department of Transport and Main Roads, phone 13 QGOV (13 74 68)
  • Road construction - main roads, e.g. Gold Coast Highway, Bermuda and Smith Streets: QLD Traffic (Department of Transport and Main Roads), phone 13 19 40.
  • Road construction - local roads, and building construction: depending on the time of day that this noise nuisance is occurring, please complete the relevant online form below.

During approved hours (between the hours of 6.30am and 6.30pm, Monday to Saturday, excluding public holidays)

Outside approved hours (between the hours of 6.30pm and 6.30am, Monday to Saturday, all day/night on Sundays and public holidays)

Report noise from building work

Use the appropriate online form below to report noise from either within approved hours or after-hours.

Report noise within approved hours

Report noise outside approved hours

Alternatively, you can call us on 07 5667 5978 to make your complaint.

Commercial boarding kennels

Please complete the online form below if you wish to report noise nuisance caused by commercial boarding kennels

Report noise from commercial boarding kennels

Alternatively, you can call us on 07 5667 5978 to make your complaint.

Indoor venues (e.g. sport, music, cultural, religious)

Please complete the online form below if you wish to report noise nuisance caused by indoor venues used for musical, sporting, cultural or religious activities.

On-the-spot fines may be issued if noise exceeds the following levels:

  • Between 7am and 10pm, where the noise is more than five decibels above the background noise level.
  • Between 10pm and midnight, where the noise is more than three decibels above the background noise level.
  • Between midnight and 7am, if there is an audible noise.

The background noise level is the ambient noise measurement obtained in the absence of the source noise being investigated. It can vary throughout the day and night.

Report noise from indoor venues

To report noise associated with entertainment venues or events, please visit our Report a problem - Public health and safety page.

Alternatively, you can call us on 07 5667 5988 to make your complaint.

Industrial activities

If there is a development approval for the industrial activities on the site, with specific conditions about noise, these conditions must be complied with. If noise exceeds the permitted levels a show cause notice or an enforcement notice may be issued requesting action to be taken.

If there are no specific conditions relating to the activity, and if there are no specific noise standards for the activity, the noise will be investigated by an authorised person against general criteria.

On-the-spot fines may be issued if it is determined that the emissions are causing environmental nuisance or harm.

To report noise nuisance from industrial activities please email your concerns to our general enquiry email address mail@goldcoast.qld.gov.au or call us on 07 5582 8211 or 1300 GOLD COAST (1300 465 326).

Open air events

Outdoor entertainment events, including the following, need to comply with the permitted noise levels and not cause a nuisance to neighbours:

  • concerts
  • festivals
  • sporting competitions and races.

On-the-spot fines may be issued if noise exceeds the following levels:

  • 7am to 10pm – noise is no more than 70 decibels
  • 10pm to midnight – no more than 10 decibels above the background noise level or 50 decibels, whichever is lower
  • midnight to 7am – if there is an audible noise.

Exemptions

The permitted noise levels do not apply to:

  • educational buildings used for non-commercial activities
  • entertainment events issued with a licence or permit by council, or a liquor licence from Office of Liquor and Gaming Regulation, with noise level conditions
  • sites that have a development approval with noise level conditions.

To report noise nuisance from open air vents please email your concerns to our general enquiry email address mail@goldcoast.qld.gov.au or call us on 07 5582 8211 or 1300 GOLD COAST (1300 465 326).

Power boats and personal watercraft (jet skis)

Operating power boat engines

If noise from a power boat engine can be clearly heard at a neighbouring property between the following hours, the owner or operator may be issued with an on-the-spot fine:

  • Before 7am or after 7pm on a business day or Saturday.
  • Before 8am or after 6.30pm on any other day.

Report noise from power boats or personal watercraft

Alternatively, you can call us on 07 5667 5978 to make your complaint.

Powerboats on waterways

A person must not use a power boat, or permit the use of a power boat, in a waterway for a power boat sport if the use makes audible noise for the same affected building for a continuous period of more than two minutes:

  • Before 7am or after 7pm on a business day or Saturday.
  • Before 8am or after 6.30pm on any other day.

Report noise from power boat sports on waterways

Alternatively, you can call us on 07 5667 5988 to make your complaint.

See our fact sheets, Operating power boat engines and Power boat sports on waterways, for more information.

Pumps

Pumps include swimming pool pumps, spa blowers and water pumps.

On-the-spot fines may be issued if noise from a pump exceeds the following levels:

  • Between 7am and 7pm, where noise is more than five decibels above the background noise level.
  • Between 7pm and 10pm, where noise is more than three decibels above the background noise level.
  • Between 10pm and 7am, where noise can be clearly heard.

Background noise is that measured in the absence of the problem noise. For example, when the pump is not operating. See our fact sheet, Pumps, for more information.

Report noise from pumps

Use the appropriate online form below to report noise from either public land or a private property.

Report noise from public land

Report noise from private property

Alternatively, you can call us on 07 5667 5988 to make your complaint.

Race tracks

Should you have a problem with excessive noise from race tracks, always attempt to discuss the issue directly with the person responsible for the noise nuisance in order to try and achieve a solution, and give them an appropriate time frame to do something about it.

If you have already taken the steps above to resolve the issue, and it has still not been resolved, please call us on
07 5667 5988 to make your complaint.

Regulated devices (e.g. lawnmowers, power tools, compressors and generators)

Regulated devices include power tools, compressors, generators, impacting tools, such as hammers and nail guns, and equipment such as lawn mowers, leaf blowers, chain saws, drills, sanders and the like.

On-the-spot fines may be issued if noise can be clearly heard at premises between the following hours:

  • 7pm and 7am on a business day or Saturday
  • 7pm and 8am on any other day.

See our fact sheet, Regulated devices.

Report noise from regulated devices

Use the appropriate online form below to report noise from either public land or a private property.

Report noise from public land

Report noise from private property

Alternatively, you can call us on 07 5667 5988 to make your complaint.

Noise nuisance regulated by other regulatory bodies

Select from the drop-down headings below to find out how to report other, common noise issues to the relevant authority (note: this list is not exhaustive).

Aircraft noise

Contact Airservices Australia for noise nuisance associated with aircraft. Visit their website or call 1800 802 584.

Burglar alarms

Contact Policelink on 13 14 44 to register a noise complaint about burglar alarms (07 3055 6206 for interstate/mobile callers).

Parties, music or rowdy behaviour

To complain about excessive noise from parties, music, or rowdy behaviour, please contact the Queensland Police Service (QPS) via Policelink, or call QPS on 13 14 44 (07 3055 6206 for interstate/mobile callers).

Licensed premises: all noise issues involving licensed premises can be reported to the Office of Liquor and Gaming Regulation on 13 QGOV (13 74 68).

Party houses: The State Government introduced laws (provisions in the Sustainable Planning Act 2009) in October 2014 to enable residential premises being used as 'party houses' to be regulated. For more information refer to the City Plan.

You can report an illegal party house online from our Report a problem - Development compliance page.

Vehicles, motorbikes and other traffic noise

The City of Gold Coast has jurisdiction to act on certain noise complaints, sharing the responsibility of noise control with other government bodies. Please see the information below which outlines administering authorities for various noise complaints related to vehicles and traffic:

Noise type Authority Contact / more information
On private land or in City parks and reserves Queensland Police Service (QPS) QPS via Policelink 13 14 44 (or 07 3055 6206 for interstate/mobile callers)
Traffic on major arterial roads Department of Transport and Main Roads Phone: 13 QGOV (13 74 68)
Traffic on minor roads City of Gold Coast - Traffic Management Phone: 07 5667 3618
Noisy vehicles Department of Transport and Main Roads Phone: 13 QGOV (13 74 68)

Related information

Jump to key information

ADVERTISEMENT