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Report a problem - Pollution

water pollution

Dust and noise from various sources, offensive odours and other types of pollution can not only be a nuisance to neighbours and interfere with daily activities, it can also affect people's health.

For more information on your pollution problem, or to make an online complaint about noise, dust, open-air fires, etc., please select from the list below.

For information regarding noise pollution, please refer to our Report a problem - Noise nuisance page.

Dust (associated with a development)

Dust from construction work can be a nuisance to neighbours and interfere with normal daily activities. If severe enough, it can impact on people's health. The City can investigate complaints concerning dirt and dust from construction and dust nuisances from residential premises. Download our Dirt and dust from construction fact sheet for more information.

Should you have a problem with dust emissions, always attempt to discuss the issue directly with the person responsible for the nuisance in order to try and achieve a resolution. Give them an appropriate timeframe to do something about it. If you have already taken the steps above to resolve the issue, and it has still not been resolved, please complete our online form below.

Report dust associated with a development

You can contact us by phone if you'd rather speak with us about the issue. If the dust is from a building site you can call us on 07 5667 5978. For dust arising from a sub-division, call 07 5582 9034.

For other issues related to dust pollution, call 07 5667 5988 to make your complaint.

Land dust (no development)

Use the online form below to report dust pollution which is not associated with a development and is coming from another source such as commercial, industrial or residential activities

Report land dust

Noise pollution

Noise can cause a nuisance to neighbours and interfere with their sleep and daily activities. If loud enough, it could also affect their health.

Visit our Report a problem - Noise nuisance page to find out about noise restrictions for common noise types, who to contact, and how to report a City-regulated noise nuisance.

Odour nuisance (air pollution)

Odour can come from many sources, including smoke, spray drift, compost heaps, rotting vegetation, fertilisers and accumulated rubbish. It can cause a nuisance to neighbours and, if severe enough, impact on people’s health. Download our fact sheet for more information.

Smoke and particles from open-air fires can cause a nuisance to neighbours and interfere with their normal daily activities. If severe, it can also affect their health. The Queensland Fire and Emergency Services (QFES) fulfil a supervisory role in relation to lighting fires in the open. However, even with QFES permission to burn off in open air, the City is responsible for regulating environmental nuisance within the community. In some cases you still may not be able to burn off in the open air even with QFES approval.

Please contact us on 07 5667 5988 if you need further clarification before carrying out any burn-offs or download our fact sheet.

Spray drift (over spray) from activities like spray painting can cause a nuisance to neighbouring premises, interfering with normal daily activities. If severe enough, spray drift can also damage property and impact on peoples health.

If odours, smoke or spray drift from your neighbour’s property are causing you concern, talk to them in the first instance. If talking to your neighbour does not resolve this air pollution issue, our Environmental Health unit can investigate. To raise your concern, please complete our online form below.

Report odour nuisance

Alternatively, you can call us on 07 5667 5988 to make your complaint.

Odour relating to plumbing and drainage

If you are affected by odour relating to plumbing and drainage, talk to the person responsible and try to achieve a solution. Give them time to do something about it.

If you can't reach a solution, contact the Dispute resolution Centre.

Light nuisance

Light can cause a nuisance to neighbours and interfere with their normal daily activities. If severe enough, it can affect their health. Light can come from numerous sources including security lights, spotlights, and floodlights. The City can investigate complaints concerning light nuisance from residential and commercial properties.

Your neighbour may not be aware that lights on their property are causing a nuisance. The best way to resolve such an issue with a neighbour is to approach them with your concerns and try and work together to resolve the problem. If talking to your neighbour does not resolve this air pollution issue, you can raise your concern by completing our online form below.

Report light nuisance

Alternatively, you can call us on 07 5667 5988 to make your complaint or download our fact sheet for more information.

Water pollution

The Gold Coast's rivers, estuaries and beaches are our natural playground, enjoyed by millions of users every year for swimming, boating, fishing, surfing and wildlife-watching. We all share the responsibility of keeping our waterways clean by making sure only clean water enters our stormwater systems.

It is very important to protect our City waterways from pollution. Please see our Waterways pollution page for information on how the City and other State government bodies work to keep our waterways safe from pollution.

Please help us to protect our waterways by reporting the presence of pollutants in a City waterway as soon as possible. You can do this by completing our online form below. If the water pollution is happening now and requires an urgent response, please call 07 5667 5988.

Report water pollution

Alternatively, you can call us on 07 5667 5988 to make your complaint.

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