banner image
Spotted something that needs attention?

Complete our online request form to have your issue investigated.

Report a problem - Pollution

water pollution

Dust from building works, noise from various sources, offensive odours and other types of pollution can not only be a nuisance to neighbours and interfere with daily activities, it can also affect people's health.

For more information on your pollution problem, or to make an online complaint about noise, dust, open-air fires, etc., please select from the list below.

Dust pollution

Dust from construction work can be a nuisance to neighbours and interfere with normal daily activities. If severe enough, it can impact on people's health. The City can investigate complaints concerning dirt and dust from construction and dust nuisances from residential premises. Downland and view our fact sheet, Dirt and dust from construction, for more information.

Should you have a problem with dust emissions, always attempt to discuss the issue directly with the person responsible for the nuisance in order to try and achieve a resolution. Give them an appropriate timeframe to do something about it. If you have already taken the steps above to resolve the issue, and it has still not been resolved, please complete our online form below.  

Report a problem online

Use this online form to report your issue to City of Gold Coast.

You can contact us by phone if you'd rather speak with us about the issue. If the dust is from a building site you can call us on 07 5667 5978. For dust arising from a sub-division, call 07 5582 9034.

For other issues related to dust pollution, call 07 5667 5988 to make your complaint.

Noise pollution

Noise can cause a nuisance to neighbours and interfere with their sleep and daily activities. If loud enough, it could also affect their health.

The tables below provide information on restrictions that apply to certain types of noise nuisance that City of Gold Coast can investigate.

For additional information on which agency to contact regarding other types of noise, including barking dogs, parties/music, aircraft, licensed premises and vehicles, please see our Noise complaints page.

Residential noise – restrictions regulated by the City:

Please also see Construction noise below this table.

Noise type Source time restrictions

Regulated devices

Regulated devices include power tools, compressors, generators, impacting tools, such as hammers and nail guns, and equipment such as lawn mowers, leaf blowers, chain saws, drills, sanders and the like.

On-the-spot fines may be issued if noise can be clearly heard at premises between the following hours:

- 7pm and 7am on a business day or Saturday
- 7pm and 8am on any other day. 

See our fact sheet, Regulated devices

Amplifier devices

An amplifier device includes loud-hailers, megaphones, public address systems, remote telephone bells and repeater bells.

*For stereo and radio noise, contact Queensland Police via Police Link on 13 14 44 (or 07 3055 6206 for interstate / mobile callers).

If noise from an amplifier device can be clearly heard at a neighbouring premises during the following hours, the owner or operator of the device may be issued with an on-the-spot fine:

Between 10pm and 7am on a business day.
Between 6pm and 8am on any other day. 

On-the-spot fines may also be issued when noise from an amplifier device is greater than 10 decibels above the background noise level:

Between 7am and 10pm on a business day.
Between 8am and 6pm on any other day.

The background noise level is the ambient noise level measured in the absence of the source noise being investigated. It can vary throughout the day and night. See our fact sheet, Amplifier devices, for more information. 

Air conditioning and refrigeration equipment

On-the-spot fines may be issued if noise exceeds the following levels:

Between 7am and 10pm, where noise is more than five decibels above the background noise level.
Between 10pm and 7am, where noise is more than three decibels above the background noise level. 

Background noise is that measured in the absence of the problem noise. See our fact sheets, Air-conditioning equipment and Refrigeration equipment, for more information. 

Pumps

Pumps include swimming pool pumps, spa blowers and water pumps.

On-the-spot fines may be issued if noise from a pump exceeds the following levels:

Between 7am and 7pm, where noise is more than five decibels above the background noise level.
Between 7pm and 10pm, where noise is more than three decibels above the background noise level.
Between 10pm and 7am, where noise can be clearly heard.

Background noise is that measured in the absence of the problem noise. For example, when the pump is not operating. See our fact sheet, Pumps, for more information.

Indoor venues

Indoor venues, used for musical, sporting, cultural or religious activities.

On-the-spot fines may be issued if noise exceeds the following levels:

Between 7am and 10pm, where the noise is more than five decibels above the background noise level.
Between 10pm and midnight, where the noise is more than three decibels above the background noise level.
Between midnight and 7am, if there is an audible noise. 

The background noise level is the ambient noise measurement obtained in the absence of the source noise being investigated. It can vary throughout the day and night. See our fact sheet, Indoor venues, for more information. 

Power boats

This includes power boats and personal watercraft (jet skis) - operating/testing engines at premises and on waterways.

Operating power boat engines: If noise from a power boat engine can be clearly heard at a neighbouring property between the following hours, the owner or operator may be issued with an on-the-spot fine:

Before 7am or after 7pm on a business day or Saturday.
Before 8am or after 6.30pm on any other day. 

Powerboats on waterways: A person must not use a power boat, or permit the use of a power boat, in a waterway for a power boat sport if the use makes audible noise for the same affected building for a continuous period of more that two minutes:

Before 7am or after 7pm on a business day or Saturday.
Before 8am or after 6.30pm on any other day.

See our fact sheets, Operating power boat engines and Power boat sports on waterways, for more information.

Should you have a problem with residential noise, always attempt to discuss the issue directly with the person responsible for the noise nuisance in order to try and achieve a solution, and give them an appropriate time frame to do something about it.

If you have already taken the steps above to resolve the issue, and it has still not been resolved, contact the relevant regulating body to take the matter further. If it is a City-regulated issue (information on time restrictions and regulations listed above), please complete our online form below.

Report a problem online

Use this online form to report your issue to City of Gold Coast.

Alternatively, you can call us on 07 5667 5988 to make your complaint.

Construction noise:

The City restricts the hours for construction on some development sites. Approved construction/building work that makes an audible noise may be carried out between the hours of 6.30am and 6.30pm, Monday to Saturday. No work is allowed on Sundays and public holidays. There are also restrictions on the level of noise that can be emitted from activities such as rock breaking and earthworks.

If you believe that construction noise is causing a noise nuisance, please contact the correct authority as outlined below.

Noise type Contact
Major road or public infrastructure works, e.g. freeways

Department of Transport and Main Roads

Phone: 13 QGOV (13 74 68)

Road construction - main roads, e.g. Gold Coast Highway, Bermuda Street, Smith Street

Department of Transport and Main Roads, QLD Traffic

Phone: 13 19 40

Road construction - local roads Complete our online report a problem form below.
Building construction Complete our online report a problem form below.

For after-hours, City-related complaints, please call 1300 GOLDCOAST (1300 465 326) or 07 5582 8211.

Report a problem online

Use this online form to report your issue to City of Gold Coast.

Alternatively, you can call us on 07 5667 5978 to make your complaint.

Odour nuisance

Odour can come from many sources, including compost heaps, rotting vegetation, fertilisers and accumulated rubbish. It can cause a nuisance to neighbours and, if severe enough, impact on people’s health. For more information please see our fact sheet, General odour nuisance.

If odours from your neighbour’s property are causing you concern, talk to them in the first instance. If talking to your neighbour does not resolve this air pollution issue, our Environmental Health unit can investigate. To raise your concern, please complete our online form below.

Report a problem online

Use this online form to report your issue to City of Gold Coast.

Alternatively, you can call us on 07 5667 5988 to make your complaint.

Smoke nuisance

Open air fires: Smoke and particles from open-air fires can cause a nuisance to neighbours and interfere with their normal daily activities. If severe, it can also affect their health. The Queensland Fire and Emergency Services (QFES) fulfil a supervisory role in relation to lighting fires in the open. However, even with QFES permission to burn off in the open air, the City is responsible for regulating environmental nuisance within the community. In some cases you still may not be able to burn off in the open air even with QFES approval. For further information on the requirements, please see our fact sheet, Open air fires.

The best way to resolve an issue with a neighbour who is causing a nuisance is to approach them with your concerns and try and work together to resolve the problem. They may not be aware the smoke from their wood heater or burn-off is causing a nuisance. If talking to your neighbour does not resolve the issue, our City officers can investigate. To raise your concern, please complete our online form below.

Please contact us on 07 5667 5988 if you need further clarification before carrying out any burn-offs.

Report a problem online

Use this online form to report your issue to City of Gold Coast.

Alternatively, you can call us on 07 5667 5988 to make your complaint.

Spray drift (over spray)

Spray drift from activities like spray painting can cause a nuisance to neighbouring premises, interfering with normal daily activities. If severe enough, spray drift can also damage property and impact on people's health. For more information, see our fact sheet, Spray drift.

Your neighbour may not be aware that the sprays they are using are causing you a nuisance. The best way to resolve such an issue with a neighbour is to approach them with your concerns and try and work together to resolve the problem. If talking to your neighbour does not resolve this air pollution issue, you can raise your concern by completing our online form below.

Report a problem online

Use this online form to report your issue to City of Gold Coast.

Alternatively, you can call us on 07 5667 5988 to make your complaint.

Light nuisance

Light can cause a nuisance to neighbours and interfere with their normal daily activities. If severe enough, it can affect their health. Light can come from numerous sources including security lights, spotlights, and floodlights. The City can investigate complaints concerning light nuisance from residential and commercial properties.

Your neighbour may not be aware that lights on their property are causing a nuisance. The best way to resolve such an issue with a neighbour is to approach them with your concerns and try and work together to resolve the problem. If talking to your neighbour does not resolve this air pollution issue, you can raise your concern by completing our online form below.

Report a problem online

Use this online form to report your issue to City of Gold Coast.

Alternatively, you can call us on 07 5667 5988 to make your complaint.

Water pollution

The Gold Coast's rivers, estuaries and beaches are our natural playground, enjoyed by millions of users every year for swimming, boating, fishing, surfing and wildlife-watching. We all share the responsibility of keeping our waterways clean by making sure only clean water enters our stormwater systems.

It is very important to protect our City waterways from pollution. Please see our Waterways pollution page for information on how the City and other State government bodies work to keep our waterways safe from pollution.

Please help us to protect our waterways by reporting the presence of pollutants in a City waterway as soon as possible. You can do this by completing our online form below. If the water pollution is happening now and requires an urgent response, please call 07 5667 5988.

Report a problem online

Use this online form to report your issue to City of Gold Coast.

Alternatively, you can call us on 07 5667 5988 to make your complaint.

    Related information

    Jump to key information

    ADVERTISEMENT

    Top of page Top of page