Report a problem - Planning and building compliance
Find information on how to check if a development approval is in place, confirm what noise restrictions relate to building works and other construction, or report your compliance issue online, by selecting from the list below.
Illegal use of premises, illegal building works and structures
City of Gold Coast (City) is committed to maintaining a safe community. To help us care for our community we need your help and feedback. If you observe instances of illegal building work, dilapidated/dangerous building work, illegal use of premises (including use as a party house), illegal land fill, or any other development issues that impact your community please report it.
To see if a development approval has been issued, please use our PD Online service. This is a self-help planning and development tool where you can access basic property information, and find information about development applications by property or by application number.
PD Online can assist you with the following:
- Property enquiry
- Development application tracking (DA tracking)
- Map search
- City Plan.
Please note, any approvals prior to 2006 cannot be accessed via PD Online.
Party Houses - for further information about State Government laws introduced in late 2014 to regulate residential premises being used as Party Houses, visit our Temporary Local Planning Instrument No. 3 (Party houses) 2017 page.
If you believe that someone is conducting an illegal business or one which does not comply with the conditions of its approval, please complete our online form below.
Driveways; stormwater (private property); erosion/sediment from building works; other compliance issues
If you are experiencing problems resulting from non-compliant driveways, stormwater, erosion or sediment from building works, changes to ground level, and swimming pool fencing, please complete our online form below.
Non-compliant pool fencing
It is the responsibility of property owners to ensure that pool barriers are compliant and meet with state government pool safety laws introduced in 2009. Owners of existing pools have until 30 November 2015 to comply (or before if selling or leasing your property). For more information, visit the Queensland government's Pool safety page.
If you would like to report non-compliant swimming pool fencing, please complete our online form below.
There are restrictions relating to when construction may be carried out.
- Building work: Building work that makes an audible noise may be carried out between the hours of 6.30am and 6.30pm, Monday to Saturday. No audible building work is allowed on Sundays and public holidays.
- Change to ground level: All earthworks associated with a change to ground levels are to be undertaken only during the hours of 6am to 6pm Monday to Friday and 7am to 6pm on Saturday. No work is to be undertaken on Sunday.
- There are also restrictions on the level of noise that can be emitted from activities such as rock breaking and earthworks.
If you believe that construction noise is causing a noise nuisance, please contact the correct authority as outlined below.
|Noise type||Source time restrictions|
|Major road or public infrastructure works, e.g. freeways||Department of Transport and Main Roads: 13 QGOV (13 74 68)|
|Road construction - main roads, e.g. Gold Coast Highway, Bermuda Street, Smith Street||Department of Transport and Main Roads, QLD Traffic: 13 19 40|
|Road construction - local roads||Complete our online report a problem form below.|
|Audible building work construction||Complete our online report a problem form below.|
|Change to ground level construction work||Complete our online report a problem form below.|
For after hours City-related complaints, please call 1300 GOLDCOAST (1300 465 326) or 07 5582 8211.
Alternatively, please call us on 07 5667 5978 to make your report.