Contact Council

The Gold Coast City Council website (www.goldcoast.qld.gov.au) has been designed to better service our customers and showcase Gold Coast City. We welcome your feedback and ideas to help us improve the website. Your input helps us build a better city.

You can contact Council via phone, mail or email, or in person at Administration centres or Branch offices.

Telephone

Australian residents can phone the local call number 1300 MYGCCC (1300 694 222).

International areas should phone +61 7 5582 8211.

Emergency

For after hours Council emergencies phone the toll free number 1800 637 000.

Email

Use our  online email form to request a service or forward your feedback and we will direct the email to the appropriate person.

Post

All written correspondence should be addressed to:

Mr Dale Dickson
Chief Executive Officer
Gold Coast City Council
PO Box 5042
Gold Coast MC 9729

Language assistance

If you need an interpreter please call the National Translating and Interpreting Service (TIS) on 131 450 to speak to a Council Officer. To use this service you will need to tell them your preferred language. This is a free service for Council related business.

National Relay Service

People who are deaf or have a hearing or speech impairment can call the Council through the National Relay Service (NRS):

• Teletypewriter (TTY) users, phone 133 677 then enter the customer service number 1300 694 222
• Speak and Listen (speech-to-speech relay) users, phone 1300 555 727 then ask for Customer Service on 1300 694 222
• Internet relay users, connect to the NRS (www.iprelay.com.au) and then enter the customer service number 1300 694 222

Administration centres

Gold Coast City Council Administration Centres are open from 8am to 5pm, Monday to Friday.

Branch offices