Council Cab Service
The City of Gold Coast (City) Council Cab service provides a door to door transport option for eligible Gold Coast residents.
If you are over 60 years of age or have a disability card and you live in one of the service catchment areas you are eligible to utilise the Council Cab service. The service is an affordable transport option for residents allowing them to travel to their local shopping centre with their carer or dependants for a minimal fee.
- Regain independence
- Convenient and affordable
- It's door to door
- How do I register?
- It's easy to book
- It's friendly and safe
- Hearing impairment
- Wheelchair access
- Parcels and packages
- Service interruptions
- Cancelling your booking
- Further information
Getting out and about is important for your wellbeing. Whether shopping or socialising, the trip out of the house is a welcome break for many people.
If you are over 60 years or you have a disability and you live in one of the catchment areas, then you are eligible to travel in a Council Cab. You can have a carer or dependents travel with you if you like.
Convenient and affordable
Services run on Tuesday, Wednesday or Thursday morning each week. Each Council Cab trip costs $2 per person, that's only $4 for a return journey. Now that's great value.
It's door to door
The Council Cab will pick you up in the morning from your home (the operator will give you an approximate time when you book) and take you to the shopping centre. If you have booked a return trip then they will take you home around lunchtime. You can confirm the times when you book.
How do I register
Registration is easy. Simply download the form from our website, request a copy by calling us on 07 5582 8211 or 1300 GOLDCOAST (1300 465 326), or by visiting one of our customer service centres. Complete the form and return it to the City with a copy of the relevant documents. Once it has been processed, the City will send you a letter to advise you are registered for the service.
If you have a walker, trolley or other special needs just let them know when you book. You can reserve your seat at any time before midday on the day before service.
It's easy to book
Booking is easy. Simply call Gold Coast Cabs on phone 131 008 once you have received your letter from Council confirming you are registered to use the service and ask the operator for the Council Cab service. They will take your details and schedule your service.
Local shopping centres
Council Cabs Service operates services 51 suburbs across the Gold Coast. Select from the three areas below to find the shopping centre/s in your area.
Area 1 - Northern Gold Coast
|Suburb||Day of service||Desination|
|Arundel||Tuesday||Helensvale Westfield Shopping Centre or Australia Fair|
|Ashmore||Tuesday||Australia Fair or Southport Park Shopping Centre|
|Benowa||Wednesday||Pacific Fair or Southport Park Shopping Centre|
|Biggera Waters||Tuesday||Runaway Bay Shopping Village|
|Broadbeach||Wednesday||Pacific Fair or Q Super Centre|
|Broadbeach Waters||Wednesday||Pacific Fair or Q Super Centre|
|Bundall||Wednesday||Southport Park Shopping Centre|
|Coombabah||Thursday||Runaway Bay Shopping Village|
|Coomera||Thursday||Helensvale Westfield Shopping Centre|
|Gaven||Thursday||Helensvale Westfield Shopping Centre|
|Helensvale||Thursday||Helensvale Westfield Shopping Centre|
|Hollywell||Thursday||Runaway Bay Shopping Village|
|Hope Island||Thursday||Runaway Bay Shopping Village|
|Labrador||Tuesday||Runaway Bay Shopping Village|
|Main Beach||Wednesday||Australia Fair|
|Maudsland||Thursday||Helensvale Westfield Shopping Centre|
|Ormeau Hills||Wednesday||Coles Ormeau|
|Oxenford||Thursday||Helensvale Westfield Shopping Centre|
|Pacific Pines||Thursday||Helensvale Westfield Shopping Centre|
|Paradise Point||Thursday||Runaway Bay Shopping Village|
|Parkwood||Tuesday||Runaway Bay Shopping Village|
|Runaway Bay||Thursday||Runaway Bay Shopping Village|
|Sorrento||Wednesday||Southport Park Shopping Centre|
|Surfers Paradise||Wednesday||Pacific Fair|
|Upper Coomera||Thursday||Helensvale Westfield Shopping Centre|
Area 2 - Central Gold Coast
|Suburb||Day of service||Destination|
|Burleigh Heads||Thursday||Burleigh Stocklands Shopping Centre|
|Burleigh Waters||Thursday||Burleigh Stocklands Shopping Centre|
|Carrara||Tuesday||Q Super Centre|
|Carrara||Thursday||Nerang Centro or Nerang Mall|
|Clear Island||Wednesday||Pacific Fair|
|Gilston||Thursday||Nerang Centro or Nerang Mall|
|Highland Park||Thursday||Nerang Centro or Nerang Mall|
|Mermaid Beach||Wednesday||Pacific Fair|
|Mermaid Waters||Wednesday||Q Super Centre|
|Merrimac||Thursday||Robina Town Centre|
|Miami||Thursday||Burleigh Stocklands Shopping Centre|
|Mudgeeraba||Thursday||Robina Town Centre|
|Nerang||Thursday||Nerang Centro or Nerang Mall|
|Reedy Creek||Thursday||Burleigh Stocklands Shopping Centre|
|Robina||Thursday||Robina Town Centre|
|Tallai||Thursday||Robina Town Centre|
|Varsity||Thursday||Burleigh Stocklands Shopping Centre|
|Worongary||Thursday||Robina Town Centre|
Area 3 - Southern Gold Coast
|Suburb||Day of service||Destination|
|Bilinga||Thursday||The Strand Shopping Centre|
|Coolangatta||Thursday||The Strand Shopping Centre|
|Currumbin||Thursday||The Pines Shopping Centre|
|Currumbin Waters||Thursday||The Pines Shopping Centre|
|Elanora||Thursday||The Pines Shopping Centre|
|Palm Beach||Thursday||The Pines Shopping Centre|
|Tallebudgera||Thursday||The Pines Shopping Centre|
|Tugun||Thursday||The Pines Shopping Centre|
It's friendly and safe
People who use Council Cabs tell us that they love the service. They find it safer than other transport and they enjoy sharing a coffee after shopping and making new friendships.
If you have a hearing impairment, you can book through the ACE TTY service on 13 36 77.
You can request a wheelchair accessible vehicle if required when you book.
Parcels and packages
We try to keep everyone happy and make sure that they go home with the right shopping. Zippered bags are great and green bags are easier to manage than plastic. If you need to bring a shopping cart or trolley just let the operator know.
Certain times of the year get pretty busy on the Gold Coast, especially during occasional events (e.g. Melbourne Cup) and around Christmas, and some services can be disrupted so remember to check ahead for service details at these busy times.
Cancelling your booking
If you book and later decide not to travel, then please remember to cancel your booking so that someone else can have a seat and to avoid inconvenience to fellow passengers.