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City parking

Gold Coast parking has been designed to provide convenient, centrally located car parking to keep our city moving.

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Metered parking areas and pricing

Important changes to payment for parking

PayStay can no longer be used to pay for City managed parking spaces across the Gold Coast. If you have any questions about your PayStay account, please contact their customer service team at customerservice@paystay.com.au or phone 1300 322 111.

On 1 August, 2019 the City will be introducing the EasyPark payment app to make parking easier and more convenient for local business, community and visitors in City managed car parking areas.

During the transition period, you will need to pay for parking at the meter. Using the EasyPark app is simple and gives you virtual control of your parking payments from wherever you are.

It's easy and quick! Download the app now from the App Store or Google Play.

For more information refer to Making parking easier and smarter below.

Making parking easier and smarter

Providing easier and more convenient parking using new technology is a goal of our City Transport Strategy 2031, which aims to support the economic vitality of the city and boost sustainable transport use.

City of Gold Coast has introduced smart technology to make it easier to find parking, and to keep our city moving.

Please take note of regulated parking time limits, e.g. you must not park for longer than two hours in a 2P restricted parking bay. After this time, you must move your vehicle.

In ground sensors

In-ground sensors record when a parking space is occupied and the duration of the vehicle’s stay.

Approximately 5000 sensors previously installed across the City are being replaced and upgraded. While the previous sensors could not be seen, the replacement sensors are flush with the ground and are visible in the parking space.

The sensors will collect accurate information on parking vacancy changes, supporting a more efficient turnover of spaces and helping to increase parking availability for residents, businesses, shoppers and visitors.

This initiative is part of a wider plan that ensures parking is available in the right place, at the right time and at the right price, harnessing the potential of technology with best practice policy.

For more information about in-ground sensors, see our FAQs below.

EasyPark Mobile Payment Application (app)

EasyPark is a worldwide parking payment app used by over seven million registered users in over 1200 cities in 16 countries. Through this partnership, the City is pleased to bring advanced technology and parking services to the Gold Coast.

Using the EasyPark app is simple and gives you virtual control of your parking payments from wherever you are.

Download the app now from the App Store or Google Play.

Following your registration you can start using the app immediately. You will receive a welcome letter by email with useful information about EasyPark.

Login: Follow the instructions on the screen.
Start parking: Select a parking time by spinning the wheel.
Ongoing parking: Stop or extend the parking time as you need.

For more information on the app, see our Frequently Asked Questions below, or call 1300 734 070 or visit the EasyPark app website.

Using our parking meters

Below is an overview of how to use each model of our parking meter machines. Always follow the on-screen instructions to ensure your transaction is completed in full to avoid a possible infringement.

Pay-by-plate (Using your vehicle registration number)

  • Note the registration number of your vehicle.
  • Use the alpha-numeric key pad to enter your vehicle registration at a parking meter machine.
  • Select your payment method using left/right arrows.
  • For cash payment, insert coins to cover your required length of stay in one transaction
  • For card payment, use left/right arrows to choose your length of stay, press OK and either insert your card into the card reader slot, or tap and go. Please note: payments by credit card will incur a surcharge. Please note: payments by credit card will incur a surcharge.

eReceipts for Pay-by-plate

If you are parked in a ‘Pay by Plate’ parking area and would like a receipt, there is an option to be sent an electronic receipt via email. Once your transaction is finalised, you will be asked if you would like an eReceipt. Press the ‘Yes’ button when prompted and note the unique 4-digit code provided. Go to https://my-receipt.com/ and enter your unique 4-digit code, along with your vehicle registration number. Enter your email address and an eReceipt will be sent.

Once set up, all future ‘Pay by Plate’ parking sessions for the nominated vehicle registration number will be automatically sent to the nominated email address without the need to obtain a 4-digit code.

Please take note of regulated parking time limits, e.g. you must not park for longer than two hours in a 2P restricted parking space. After this time you must move your vehicle.

Please take note of regulated parking time limits, e.g. you must not park for longer than two hours in a 2P restricted parking bay.

Instructions on how to use our parking meters

Pay-by-plate

Download our detailed instructions for using pay-by-plate parking meters.

Metered parking locations, costs and operating hours

Make sure you take note of regulated parking time limits, e.g. you must not park for longer than two hours in a 2P restricted parking bay.

Parking on public holidays

There have been some changes to parking charges on public holidays in some areas of the Gold Coast.

Normal parking charges and restrictions apply on all public holidays in the following areas:

  • Burleigh Heads
  • Surfers Paradise
  • Broadbeach

For areas outside of those listed above, parking charges and time restrictions do not apply on public holidays.

Parking area locations, costs and operating hours

Fees effective as of 1 July 2019.

Note: a credit card surcharge will apply.

Location Cost Operating hours
Surfers Paradise $4.00 per hour
Charges apply on public holidays.
Monday to Sunday 9am to 7pm
including public holidays.
Broadbeach *Variable fees, between $2.90 per hour and $3.60 per hour (the current hourly rate will be displayed on the parking meter screen)
Please visit our Parking in Broadbeach page for more information.  
Monday to Sunday 9am to 7pm, including public holidays.
See our Parking in Broadbeach page for more information.
Bundall - Evandale Precinct
Short-term, off street parking
Long-term, off street parking
$2.10 per hour
$2.10 per hour or maximum of $5.60 daily
Monday to Friday 9am to 5pm
Bundall - Crombie Avenue (East)
Ouyan Street
$2.10 per hour or maximum of $5.60 daily Monday to Friday 9am to 5pm
Bundall - Frigo Lane, Karp Court Carparks (east and west) and Upton Street $2.10 per hour Monday to Saturday 9am to 5pm
Bundall $2.10 per hour Monday to Saturday 9am to 5pm
Burleigh Heads *Variable fees, between $1.50 per hour and $2.50 per hour (the current hourly rate will be displayed on the parking meter screen).
Please visit our Parking in Burleigh Heads page for more information.
Monday to Sunday 9am to 5pm, including public holidays.
See Parking in Burleigh page for more information.
Southport $2.80 per hour Monday to Saturday 9am to 5pm
Broadwater Car Park, Southport $2.30 per hour Monday to Saturday 9am to 7pm
Sunday 9am to 5pm
Southport car park permits cannot be used in the all day on-street locations listed below:
Southport Nind Street Parking Centre $2.00 per hour Monday to Saturday 9am to 5pm
Southport High Street (part west) $2.00 per hour Monday to Saturday 9am to 5pm
Southport Rawlins Street (west) $2.00 per hour Monday to Saturday 9am to 5pm
Southport Bay Street (part north) $2.00 per hour Monday to Saturday 9am to 5pm
Southport Suter Street (south) $2.00 per hour Monday to Saturday 9am to 5pm
Southport Lawson Street (part north) $2.00 per hour Monday to Saturday 9am to 5pm
Southport Marine Parade (part east and west) $2.00 per hour Monday to Saturday 9am to 5pm
Southport Hicks Street (part north) $2.80 per hour or maximum of $7.00 daily Monday to Saturday 9am to 5pm
Southport Railway Street (part north) $2.80 per hour or maximum of $7.00 daily Monday to Saturday 9am to 5pm
Southport Scarborough Street (centre north) $2.80 per hour or maximum of $7.00 daily Monday to Saturday 9am to 5pm

*ParkInCentre Schemes (PICS) will be piloted in Broadbeach and Burleigh Heads

This will allow for parking prices to be adjusted up or down in 20 cent increments each quarter, according to demand.

These flexible parking pilots are part of the City Parking plan 2015.

For more information regarding PICS, visit our ParkInCentre Schemes (PICS) page.

Related information

Jump to key information
  • What is EasyPark?

    EasyPark is a free to download payment app available for Android, Apple and Windows that allows users to pay for their parking without having to go to the parking meter.

    You can download the EasyPark app at any time from the App Store or Google Play and be ready to start on 1 August 2019.

  • What do I do if I lose my phone?

    If you lose your phone you need to call the EasyPark customer service team on 1300 734 070 and let them know, so that they can ensure the safety of your account.

  • What if I have a problem using the app?

    For more information on the app, call 1300 734 070 or visit easyparkgroup.com.

  • How can I change my account information?

    By logging into your account on the EasyPark website, or the EasyPark App, or by calling their Customer Service team on 1300 734 070.

  • Where can I use the service?

    Wherever you see an EasyPark sign, or check online at easyparkgroup.com.

  • What methods of payment does EasyPark accept?

    You can pay by Visa or MasterCard credit and debit cards.

  • How long do I have to sign-up for?

    EasyPark has no binding contract period so you are free to cancel your subscription at any time (refer to the EasyPark Terms and Conditions).

  • Does the EasyPark app cost more to use on the Gold Coast?

    No. EasyPark's rates are standardised across Australia.

  • What if I forget to end the parking session?

    A parking session will never go on longer than the time you initially set for the session, or the maximum possible parking time in a given area. In addition, you will receive a reminder 15 minutes before the end-time so that you have the chance to extend your parking.

  • How do I pay for only the time I actually use?

    When paying by coins or card, you must make an estimate of how long you will park and make a payment to cover this period of time (within the permitted parking period).

    Coin and card payments must be made at the commencement of the parking session. Any remaining time will expire once the car leaves the bay.

    Payment made via the app can be more precise as it is only made once you press 'stop' to end the parking session and the car departs the space.

  • Can several phone numbers be connected to the same car?

    Yes, it’s possible to connect several cars to each user account (mobile number), and several phone numbers to an account. For example, one car can be connected to everyone in a family.

  • I use several cars - can I still use EasyPark?

    You can register an unlimited number of cars in one EasyPark account. When parking you simply select the registration number of the car you want to park.

  • When does my parking time begin?

    When you park in a metered space your time begins as soon as you arrive (or when the parking period begins if you arrive early). To allow you time to get organised at the start of your parking session a short grace period is given at the conclusion of the session. You must start the app as soon as is practicable to avoid overstaying. Pay attention to the time limits that are displayed on the signs, to avoid receiving an infringement notice.

    EasyPark will automatically stop charging you for your parking when the parking is for free. For example, you may start a parking session at 4pm until 6pm. But, if the parking in the parking area is free of charge from 5pm EasyPark will limit your parking session (and your payment) to 5pm.

  • Can I use EasyPark if I don´t have a smartphone?

    Yes, call 1300 734 070 to start parking.

    Start/stop/extend your parking

    1. Park the car.
    2. Call 1300 734 070.
    3. Follow the prompts: enter the area code (zone number) specified on the nearest parking sign or parking meter and a preliminary end-time (which you can later extend or stop).
    4. Your parking session has started.
    5. You will receive an SMS 15 minutes before the parking time ends.
    6. You can stop or extend your parking at any time.

    Email receipt

    After completing your parking you will receive an email receipt containing all details of that parking session. This receipt has the same functionality and content as a physical parking receipt.

  • What do I do if I have questions about my PayStay account?

    For any questions relating to PayStay, please contact their Customer Service team at customerservice@paystay.com.au or call 1300 322 111

  • If I make a payment at the machine before the start time of the operating hours, am I charged from my arrival time or the start time for the operating hours?

    Parking charges will be calculated from the beginning of the operating hours even if you pay before this time at the parking meter.

  • What is a parking sensor?

    A parking sensor is a small electronic device that is installed in the ground to detect and record the time a car arrives in, and departs from, a parking bay. Each parking bay is fitted with its own sensor.

    City of Gold Coast has gradually introduced around 5000 sensors since December 2014 in busy city areas with ‘time-restricted’ and ‘paid' parking. The sensors went 'live' on 1 July 2015.

  • How do the sensors work and do they affect how parking fines are issued?

    Once a vehicle has overstayed the maximum time permitted in a bay, as indicated by the sign, the patrolling parking officer will receive a message from the sensor. The officer will still check the vehicle to confirm its details and gather other relevant evidence before deciding to take any further action.

  • Are the sensors accurate?

    Yes. The sensors are very accurate. They record the exact time that a vehicle enters and departs a parking bay. Each sensor is tested daily to ensure it is working properly. If the test reveals a fault, the sensor automatically switches off for the day and alerts our parking maintenance staff.

  • When does my parking time start?

    Your parking time starts as soon as your car stops in the bay and activates the in-ground sensor, not when you step out to pay for it at the meter or on your phone. The onus is on you, as the driver, to pay for your parking as soon as you park your car and abide by the signage for that bay.

  • How do the sensors affect me as a driver?

    There has been no change to your obligations as a driver. You still need to pay for parking where necessary and observe the time limit on the parking sign.

  • Are sensors linked to parking meters?

    Sensors and parking meters are two separate devices and are therefore not linked to one another.

  • Why did the City of Gold Coast install the sensors?

    Sensors offer a more consistent and accurate approach to parking management by encouraging drivers to comply with parking restrictions.

    This supports the steady turnover of parking spaces and helps to make on-street parking more readily available for shoppers, visitors and residents.

    It also ensures the limited supply of on-street parking is managed in a fair and equitable manner for the high number of vehicles in the city each day.

    The sensors collect valuable information on how often parking bays are being used on any given day or part of the day. This provides us with a better understanding of the city’s ongoing parking needs and helps with future planning.

  • Are sensors installed in non-standard size loading zone bays?

    No. Parking officers will continue to enforce parking restrictions for these bays in line with the signage. The expectation for commercial drivers using non-standard size loading zone bays remains the same – to observe the time limit on the parking sign.

  • What if the sensor time is slightly different to the time on my watch/clock?

    The sensors are synchronised through a central server, which is set to Australian Eastern Standard Time. The devices used by parking officers to issue infringement notices are synchronised through the same server.

  • How do I know whether I have to pay for parking (seek out a meter) or not?

    Please read the parking sign closest to the bay you have parked in.

    • Signs that indicate 'METER' require a parking fee to be paid.
    • Signs that do not have 'METER' on them are time-based, monitored by the in-ground sensors that record the customer parking times.

    Numbered paid parking bays have signs that include the following information:

    Paid parking bays

    • the time limit if it is applicable (e.g. 1P = 1 hour maximum parking)
    • the sign will include the term ‘METER’
    • the days and times will be stated on the sign
    • this area is regulated for parking.

    Numbered timed parking bays have signs that include the following:

    Timed parking bays

    • the time limit if it is applicable (e.g. 1P = 1 hour maximum parking)
    • the days and times will be stated on the sign , where applicable
    • this area is regulated for parking.

    Numbered unregulated parking bays will have no signage.

    • These areas are NOT regulated for parking.

    Note:

    • No reference to days of the week means parking restrictions apply seven days a week - Monday to Sunday.
  • How do I extend my stay in a timed parking bay? Will the new technology provide payment options to do this?

    • Staying in a parking bay beyond the maximum allowable time is prohibited. This remains unchanged and risks infringement.
    • Timed areas are signed accordingly (e.g. 1P = 1 hour maximum parking) and have not changed. After this time, you must move your vehicle.
  • I have a valid parking permit, will the new system recognise this?

    There is no change to the permit process. The valid permit will still need to be displayed on a vehicle, and an officer will still ensure a valid permit is checked before issuing an infringement.

  • Where can I find information on long-term off-street parking?

    Off-street parking is available in various locations across the city. Weekly or monthly tickets can be purchased from any City customer service centre with the exception of Bruce Bishop Car Park. These must be purchased directly from the ticket window at the car park.

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