Contact us

Christmas opening hours

Our service centres are open this festive season (except public holidays). Find out more in the section below the tabs.

There are various ways to contact us. Simply choose from the options below.


City chat

Our agents can help you with general enquiries via our website, from 9am to 5pm, Monday to Friday (excluding Gold Coast public holidays).

Chat with us

At all times, for urgent enquiries and emergencies call us on 1300 GOLDCOAST (1300 465 326).

By phone

1300 GOLDCOAST (1300 465 326) or 07 5629 5629

From outside Australia, phone +61 7 5629 5629.

From 8am to 5pm, Monday to Friday (excluding Gold Coast public holidays), we are available to direct your call to the relevant area.

For your convenience, we have extended availability from 7am to 6pm Monday to Friday for:

Step 1.Rates and water bill enquiries

Phone: 07 5667 5995 or 1300 366 659

Step 2.Water and sewerage enquiries

Phone: 07 5667 5801 or 1300 000 928

Step 3.Urgent enquiries and emergencies

At all times (including after hours), call us on 1300 GOLDCOAST (1300 465 326) and choose option '1' to be diverted to our Emergency Service number.

Step 4.Specific phone numbers

For a detailed list of phone numbers for specific branches, facilities and services, as well as location maps, visit our online White Pages listing.

Customer Service Centres

Christmas & New Year customer service centre operating times

  • All centres closed 25–26 December 2023 and 1 January 2024
  • Upper Coomera, Helensvale and Palm Beach are also closed 28–30 December 2022 inclusive
  • Nerang and Southport open Monday to Friday (8:15am to 4:30pm)

Visit one of our customer service centres from 8:15am to 4:30pm, Monday to Friday.

Cash payments are not accepted at our service centres.

Cash payments for rates and water notices can be made at any Commonwealth Bank branch (with no surcharge) and Australia Post locations (transaction fee applies) across Australia.


By email or post

Note: While we respond to postal and email correspondence as quickly as we can, our self-service online options are the fastest way to request a service or report a problem.

Step 1.By email

Step 2.By post

Chief Executive Officer
City of Gold Coast
PO Box 5042

Christmas opening hours

Waste and Recycling Centres

  • Closed 25 December only

Gold Coast Libraries

  • Closed 24 to 26 December and 31 December to 1 January
  • 27 to 29 December: open 9am to 5pm (Burleigh 4pm)
  • Ormeau Library closed 24 December to 1 January
  • Mobile Library closed 22 December to 5 January

Aquatic centres

Amended operating hours

  • Closed 25 December
  • Upper Coomera Aquatic Centre closed 25 and 26 December and 1 January

Major sporting venues

Community centres

  • Closed 25 December

Accessibility and translation services

For information on accessibility, including language/translation assistance and the National Relay Service, visit our Accessibility page.