New Directorate to lead change at City of Gold Coast

Published on 26 July 2022

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Council has resolved unanimously to support the creation of a new Transformation Directorate to lead unprecedented change within City of Gold Coast’s administration, Chief Executive Officer Tim Baker has announced.

The new Directorate will be tasked with delivering the largest transformation program ever undertaken by the City’s administration.

This 12 to 18-month program is intended to increase efficiencies and improve coordination and culture across the organisation.

“The results of the recently undertaken culture survey confirm the need for this accelerated change,” Mr Baker said.

“I was pleased we had such high engagement across the organisation with 73% of staff participating, but what the workforce has told us is that there is significant work to be done to address cultural issues.”

“Broadly, the staff told us that change was needed across the whole organisation both in terms of culture and the way we do business. The One City Program will deliver the changes required.”

Mr Baker said he had briefed Council and senior staff on the findings from the Culture Survey and would be inviting all staff to receive a full briefing later this week.

Mr Baker said the new Transformation Directorate would be headed up by current Organisational Services Director, Paul Callander.