Severe weather response & recovery – 16 January

Published on 16 January 2024


Operation Clean Up

  • From Wednesday 17 January Operation Clean Up household kerbside collection is scheduled to commence in Biggera Waters, Coombabah, Hollywell, Hope Island, Paradise Point, Runaway Bay and Upper Coomera.
  • For information about waste disposal, kerbside clean up and when it will be in your street, visit Operation Clean Up.
  • We have undertaken kerbside clean up in 249 streets.
  • You may see some large tree stumps that require specialised equipment – we will return as resources become available.
  • If your street is not included in the one-off kerbside collection or you are a rural property over 5000sqm, community group or sporting group requiring assistance to remove storm-related green waste and storm debris, register for kerbside collection.
  • We are working with all our partners in this operation including SES, Disaster Relief Australia, Rural Fire Brigades, and the Australian Defence Force, along with other volunteers and service contractors.
  • We ask that only those who are storm affected take advantage of services to allow our teams to focus on those most in need.
  • When putting your storm debris or green waste out, please don't put any material on top of electricity boxes or water meters. This can cause damage to, or prevent assistance for, critical power and water services.
  • In addition to the crews working on the household kerbside clean up, we also have over 20 crews out across the city doing roadside clean up. While you may not see those locations on the map, our crews are working tirelessly to clean up the city.
  • Safety remains our number one priority and all operations are weather dependent.

Park maintenance

  • The recent rain and storms have meant the ground is taking longer than usual to dry out. Together with the storm clean up, our park maintenance including mowing has been delayed.
  • Mowing around debris in parks helps dry the grounds faster, providing access to clear fallen trees.
  • Our crews are working hard to mow spaces as they become safe to do so but please be aware delays may be experienced.
  • We ask for patience at this time.
Usual waste collections
  • Waste collection services are operating from 5am.
  • Please put your bin out kerbside the night before your collection day.
  • Waste and recycling centres will return to usual operating hours from Monday 15 January.

Community recovery hubs

  • Community recovery hubs are places where residents experiencing hardship can apply for grants and receive emotional and wellbeing support.
  • The Department of Communities will be onsite to help people with grant applications and offer referrals to other community organisations and government agencies for further assistance.
  • Residents must bring identification, bank details and Medicare card with them to apply for grants.
  • For residents who are unable to visit a community recovery hub, visit Disaster help or call the Community Recovery Hotline on 1800 173 349.

Community recovery hub locations

Hub Opening hours
Helensvale Library and Cultural Centre (pop-up hub)
62 Sir John Overall Drive, Helensvale
9am to 4pm, Monday 8 January to Sunday 21 January
Mudgeeraba Community Centre
Firth Park, Somerset Drive, Mudgeeraba
Closed 16 January due to flooding.
Upper Coomera Community Centre
90 Reserve Road, Upper Coomera
Daily from 9am to 4pm
Nerang Support Service
Nerang Neighbourhood Centre,
29 Martin Street, Nerang
9am to 3:30pm, Wednesday and Friday
Oxenford Studio Support Service
Studio Village Neighbourhood Centre,
87 Village Way, Oxenford
9am to 3pm, Monday to Friday

Palm Beach Support Service

Palm Beach Neighbourhood Centre,
16 Third Avenue, Palm Beach

9am to 3pm, Monday to Friday
Varsity Lakes Support Service
Varsity Lakes Community Resource Centre,
20 Mattocks Road, Varsity Lakes
8:30am to 3pm, Monday to Thursday and 8:30am to 12pm Friday

Waste and recycling centres

The following facilities have returned to usual operating hours from Monday 15 January

  • Pimpama Green Organics Drop and Go: 6:30am to 4:15pm, 7 days a week
  • Molendinar WRC: 6:30am to 4:15pm, 7 days a week
  • Reedy Creek WRC: 7am to 4:50pm, 7 days a week
  • Reedy Creek Landfill: 7am to 4:45pm, Monday to Friday, 7am to 12:45pm Saturday, closed to the public on Sunday
  • Stapylton Recycling and Landfill Centre: 7am to 4:45pm, 7 days a week

Other WRCs are open as usual.

To help with the severe weather clean up:

  • Residential customers disposing of green waste, and general waste load size restrictions are currently relaxed.
  • All charges for commercial customers disposing of green waste at the City's Waste and Recycling Centres (WRCs) and landfills are currently waived.
  • All charges for commercial customers disposing of spoiled food waste at the City's WRCs and landfills are currently waived.

Waste levy disaster exemption

  • Commercial customers disposing of disaster-related wastes at WRCs and landfills can advise the City weighbridge officer that their load is storm-related and no State Waste Levy charge will be applied. Note that the disposal fee component of charges will still apply.
  • Residential customers are not directly charged the Waste Levy when they dispose of waste at the City's WRCs and landfills as this is charged by the State directly to the City.
  • The State Waste Levy disaster exemption means that the City will not be charged the Waste Levy for the extra volumes of wastes produced by residential customers due to the storm impacts, meaning that there are no levy exemption-related savings associated with the exemption that can be passed onto the City’s residential customers via rates notices.

Delayed issuing of rates and water notices

Distributing the next round of rates and water notices has been delayed by 2 weeks.

  • Water notices that were due to be issued 8 January 2024 will now be distributed on 22 January 2024.
  • Rates notices that were due to be issued on 22 January 2024 will now be distributed on 5 February 2024.

We are conscious of the effect that the recent weather events has had on ratepayers. If you are experiencing difficulties in paying your notice by the due date, you are encouraged to contact us to discuss payment options.

Mosquito management

  • Following recent extreme weather events, elevated numbers of mosquitoes are being experienced across the city.
  • Storms, rainfall, elevated tidal inundations and hot weather have provided ideal breeding conditions for mosquitoes.
  • In response, we will continue aerial treatments of mosquito larvae, as well as scheduling ULV misting programs for suburbs affected by increased mosquito populations in the coming weeks.
  • Our pest management technicians are also checking and treating all known mosquito breeding areas throughout the city on a daily basis.
  • Further areas will be scheduled as we assess mosquito populations and weather conditions.
  • An alert has been added to the our website.


  • Avoid visiting public spaces that have been impacted by fallen or damaged trees and stay away from any debris as a result of the severe weather.
  • Do not allow your children to play on or near any parks or playgrounds near fallen or damaged trees and supervise them at all times.
  • To report any fallen, damaged trees or debris please report it through the Report a Problem City App.


  • We continue to ask everyone to avoid waterways such as creeks and rivers due to poor water quality and large amounts of debris following the severe weather.
  • There is a strong link between rainfall and flooding events and the health of our waterways. If the water looks at all discoloured or smells bad – don't swim.

Personal hardship financial assistance

Queensland Government

The Queensland Government has activated the following grants to help eligible people with personal hardship experienced as a consequence of the severe weather event.

Grant Purpose
Essential Services Hardship Grant Help with essential services including power if more than 5 days without services
Emergency Hardship Assistance Help with essential needs, food, medication, clothing and temporary accommodation
Essential Household Contents Grant Replace essential lost household contents, such as white goods and bed linen
Essential Services Safety and Reconnection Safety inspection and repairs to reconnect essential services including power
Structural Assistance Grant Help with structural repairs

For more information including eligibility, visit SEQ storms Christmas 2023

Federal Government

Applications are open for:

  • Australian Government Disaster Recovery Payment
  • Disaster Recovery Allowance

For information, visit Services Australia

Small business disaster relief

  • The Australian and Queensland Governments have announced further assistance for Queenslanders impacted by the Christmas and New Year severe weather events.
  • Disaster Assistance and Essential Working Capital Loans are available for affected small businesses, primary producers and non-profits on the Gold Coast. For information, view the Queensland Government's statement.
  • The Queensland Government has also issued a survey to find out what assistance these affected businesses may need. Complete survey.
  • Small Business Financial Counselling Service Southern Queensland (SBFCS) offer free, impartial and confidential financial counselling. They also offer free and confidential business wellness coaching to eligible small business owners experiencing mental health or emotional wellbeing stress.
  • Request an appointment with a financial counsellor or business wellness coach.

Sport and Recreation Disaster support

  • The Sport and Recreation Disaster Recovery Program is available for affected sport and recreation groups.
  • The Program supports not-for-profit sport and recreation organisations with funding to re-establish facilities and activities after extreme natural events. For details, visit Disaster recovery.

Stay up to date

Stay up to date on the City's Disaster Dashboard.

If your life is in danger, call 000 (triple zero). For SES assistance call 132500 or search SES Assistance QLD on your phone's app store.