Some online services and payment options may be unavailable. If you experience issues, please try again later. We apologise for this inconvenience and thank you for your patience.
If you have a problem, issue or concern about the services, decisions or actions of City of Gold Coast, we would like to hear about it. Visit our Complaints page to lodge a complaint.
The Complaints (Administrative Actions) Policy and Procedures define what is and is not a complaint in accordance with the Local Government Act, and the procedures that guide the process to resolve complaints.