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Contact us

There are various ways to contact us. Simply choose from the options below.

Online

City chat

Our agents can help you with general enquiries via our website, from 9am to 5pm, Monday to Friday (excluding Gold Coast public holidays).

Chat with us

At all times, for urgent enquiries and emergencies call us on 1300 GOLDCOAST (1300 465 326).

By phone

1300 GOLDCOAST (1300 465 326) or 07 5629 5629

From outside Australia, phone +61 7 5629 5629.

From 8am to 5pm, Monday to Friday (excluding Gold Coast public holidays), we are available to direct your call to the relevant area.

Note: For your convenience, we have extended availability from 7am to 6pm Monday to Friday for:

Step 1.Rates and water bill enquiries

Phone: 07 5667 5995 or 1300 366 659

Step 2.Water and sewerage enquiries

Phone: 07 5667 5801 or 1300 000 928

Step 3.Urgent enquiries and emergencies

At all times (including after hours), call us on 1300 GOLDCOAST (1300 465 326) and choose option '1' to be diverted to our Emergency Service number.

Step 4.Specific phone numbers

For a detailed list of phone numbers for specific branches, facilities and services, as well as location maps, visit our online White Pages listing.

Customer Service Centres

Visit one of our customer service centres from 8:15am to 4:30pm*, Monday to Friday (excluding Gold Coast public holidays).

Cash payments are not accepted at our service centres.

Cash payments for rates and water notices can be made at any Commonwealth Bank branch (with no surcharge) and Australia Post locations (transaction fee applies) across Australia.

Locations

Nerang – 833 Southport Nerang Road
Helensvale – corner Lindfield Road and Sir John Overall Drive
Palm Beach – 26 Eleventh Avenue
Upper Coomera – 90 Reserve Road (corner Reserve and Abraham Roads, enter via Abraham Road)
Southport – 47 Nerang Street, Southport
Broadbeach – Broadbeach Library, 61 Sunshine Boulevard, Mermaid Waters
*Please note that the Broadbeach customer service centre is open from 8:30am to 5pm, Monday to Friday.

By email or post

Note: While we respond to postal and email correspondence as quickly as we can, our self-service online options are the fastest way to request a service or report a problem.

Step 1.By email

mail@goldcoast.qld.gov.au

Step 2.By post

Chief Executive Officer
City of Gold Coast
PO Box 5042
GOLD COAST MC 9726

Accessibility and translation services

For information on accessibility, including language/translation assistance and the National Relay Service, visit our Accessibility page.

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