Contact us

There are various ways to contact us – choose online, by phone, mail, relay services or visit one of our Customer Service Centres.

You may find the answer you're looking for in the links below, or use our website search function.

Popular services

Report issues or maintenance

Abandoned vehicles

Barking dogs

And more ...

Have you downloaded the City of Gold Coast mobile app? Use it to find your bin day, report a problem on the go and quickly access a range of other services.

Online

City chat

Our agents can help you with general enquiries via our website, from 9am to 5pm, Monday to Friday (excluding Gold Coast public holidays).

Chat with us

At all times, for urgent enquiries and emergencies call us on 1300 GOLDCOAST (1300 465 326).

By phone

1300 GOLDCOAST (1300 465 326) or 07 5629 5629

From outside Australia, phone +61 7 5629 5629.

From 7am to 6pm, Monday to Friday (excluding Gold Coast public holidays)

We aim to answer as soon as we can, and also provide a call-back option where you can leave your number and we'll contact you as soon as a consultant is available. This is the best contact method for urgent issues such as burst water mains, water pollution, dog attacks, sewer spills and public safety concerns.

Rates and water bill enquiries

Phone: 07 5667 5995 or 1300 366 659

Water and sewerage enquiries

Phone: 07 5667 5801 or 1300 000 928

Urgent enquiries and emergencies

At all times (including after hours), call us on 1300 GOLDCOAST (1300 465 326) and choose option '1' to be diverted to our Emergency Service number.

Customer Service Centres

Visit one of our customer service centres, Monday to Friday (excluding Gold Coast public holidays).

Our face-to-face service centres provide information and advice on topics such as licenses, permits, rates enquiries and account payments, animal registrations, compliance, local laws and development applications.

Cash payments are not accepted at our service centres. Cash payments for rates and water notices can be made at any Commonwealth Bank branch (with no surcharge) and Australia Post locations (transaction fee applies) across Australia.

Locations

This table outlines business hours and locations
Centre Address Hours (Mon-Fri)
Broadbeach Broadbeach Library, 61 Sunshine Boulevard, Mermaid Waters 8:30am to 5pm
Elanora Elanora Library, The Pines Shopping Centre, Guineas Creek Road 8:30am to 5pm
Helensvale Helensvale Library, Level 1 Westfield Shopping Centre, Millaroo Drive 8:15am to 4:30pm
Nerang Nerang Library, corner White and Price Streets, Nerang 8:30am to 5pm
Palm Beach 26 Eleventh Avenue 8:30am to 4:30pm
Southport 47 Nerang Street, Southport 8:15am to 4:30pm
Upper Coomera 90 Reserve Road (corner Reserve and Abraham Roads, enter via Abraham Road) 8:15am to 4:30pm

By email or post

Note: While we respond to post and email correspondence as quickly as we can, our self-service online options are the fastest way to request a service or report a problem.

You can email Council for any general enquiries, or feedback. We shall respond to you within 3 business days. If your request is complex or requires a response from a specific City Officer this will be forwarded to the relevant business area to provide you with a written response as soon as possible.

Step 1.By email

mail@goldcoast.qld.gov.au

Step 2.By post

Chief Executive Officer
City of Gold Coast
PO Box 5042
GOLD COAST MC 9726

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