Contact us

If you have questions or need help with services from City of Gold Coast, here's how to get in touch.

For life threatening situations, call Triple Zero (000) for police, fire or ambulance

For other urgent or hazardous situations, we're available 24x7 by calling 1300 GOLDCOAST (1300 465 326) or 07 5629 5629.

You may find the answer you're looking for on some of these popular pages or try searching the website.

Outages and alerts

Frequently accessed

Report a problem

Waste and recycling

Rates and water

Planning and building

City of Gold Coast mobile app

Our app can help you find your bin day, report a problem on the go and quickly access a range of other services.

Learn more about the app

Other ways to get in touch

Online

Use one of our online forms to make an enquiry or comment in writing.

Request a parking fine review

If you have received a parking fine and feel that it was an error or that there were exceptional circumstances, you can apply to have your parking fine reviewed.

Request a parking fine review

Have your say on a development application

Any member of the public can lodge a submission with their comments to support or object to a development application.

Lodge a submission

Update your details

Update your contact details and authorised representatives for City services such as rates, water and dog registrations.

Update your details Nominate an authorised representative

Compliments, feedback or complaints

We'd love to hear your feedback – whether it's a positive experience with our staff or services, or a concern about a decision or service from City of Gold Coast.

Submit a compliment or feedback Make a complaint

Submit an online enquiry

If you weren't able to find the right form or self-service option above, use our online form to message us about your enquiry.

Email us online

By phone

Call us on 1300 GOLDCOAST (1300 465 326) or 07 5629 5629 and follow the prompts to direct your call to the right area.

Call us

Operating hours

Our contact centre operates 8:30am to 5:30pm, Monday to Friday (excluding Gold Coast Public Holidays). Specialised enquiries may operate different hours - refer to the prompts for details when calling.

Call-back service

When available through our contact centre, leave your Australian landline or mobile number and we'll call you back from 07 5629 5629 when your call reaches the front of the queue.

In person

We can help face-to-face with a range of City services including rates and water, animals and licensing, parking, planning applications, and waste and recycling. Cashless payments are also accepted.

Locations and operating hours

Visit one of our City service counters at a Customer Service Centre and selected Library locations (closed on Sundays and Gold Coast public holidays, see below for operating hours).