A food safety program is a written document which details how a food business will control the safety hazards associated with its food handling activities.
An appropriate and well implemented food safety program can help a food business:
- ensure food for sale is safe
- manage their operations better through improved record keeping and cost control
- demonstrate that all due diligence was exercised in the preparation and sale of food.
Does my food business need a food safety program?
Licensable food businesses are required to have an accredited food safety program if:
- the food business involves off-site catering
- the primary activity of the food business is on-site catering at the premises stated in the licence
- the primary activity of the food business is on-site catering at part of the premises stated in the licence to cater to 200 or more people on 12 or more occasions in any 12-month period
- the food business is carried on as part of the operations of a private hospital or otherwise processes or serves potentially hazardous food to six or more vulnerable people.
Go to the Queensland Government website for important food safety program information.
Other food businesses that are not required to have a food safety program may choose to apply for accreditation of a food safety program.
Why food safety?
Safe food is food that is free from physical, chemical, or microbial contaminants that may cause us harm. Of these hazards, microorganisms present the highest food safety burden to consumers. Microorganisms are opportunistic and can grow in many foods and conditions.
Australian estimates of foodborne illness are 5.4 million cases per year (14,800 cases per day), with about 120 deaths annually¹. The cost of these levels of foodborne disease is estimated to be $1.2 billion per year (Department of Health and Ageing, unpublished).
The social consequences of foodborne disease include both temporary and serious chronic illness and even death.
- Estimating Foodborne Gastroenteritis, Australia, August 2005
By Gillian Hall, Martyn D. Kirk, Niels Becker, Joy E. Gregory, Leanne Unicomb, Geoffrey Millard, Russell Stafford, Karin Lalor and the OzFoodNet Working Group
Read the Estimating Foodborne Gastroenteritis article.
Food safety fact sheets
Food safety fact sheets are a concise and informative tool that a Food Safety Supervisor can use in the staff education process and may be downloaded, printed and displayed in relevant sections of the business, as advice/reminders to all staff.
Find some food safety fact sheets from 'InfoBites' – Food Standards Australia New Zealand website.
Find information about access rights for certified guide, hearing and assistance dogs from the Queensland Government website.
Food safety rules
There are many issues relating to food safety, but there are four rules which stand out:
- Keep it hot (above 60°C) OR keep it cold (below 5°C)
- Cook it properly
- Don't work with food when you are sick
- Probably the most important rule of all – wash your hands!
Attend a City of Gold Coast food safety training course to learn:
- more about these rules
- how foodborne illness occurs
- how to prevent foodborne illness and the relevant legislation
- many other vital food safety issues.
How to apply for accreditation
If you identify that you are required to have an accredited food safety program, you need to submit your program with your application for a food business licence, along with the following supporting information:
- notice to provide written advice for consideration of a food safety program for accreditation, completed by a Queensland Health approved auditor.
Find a link to the Queensland Health register of approved auditors.
If your food business requires a food safety program and the food business is already licensed under the Food Act 2006, you will need to complete an application for food safety program accreditation and submit with your food safety program, along with the notice of written advice.
Food safety program accreditation application form(PDF, 198KB)
Amend an existing approved food safety program
You will need to submit an amendment application if you propose to change the way in which food is handled in the carrying on of the food business to which the program relates, and because of the proposed change:
- the program will no longer identify the food safety hazards of the food business, and
- implementation of the program will no longer effectively control the food safety hazards.
You do not need to submit a notice of written advice for a food safety program amendment application.
Food safety program amendment application form(PDF, 219KB)
Once your food safety program has been accredited by a City Environmental Health Officer, you need to comply with the processes outlined in your program.
You are also required to:
- keep a copy of the accredited food safety program at the premises of the food business. This should be kept available for inspection by employees in the food business
- organise your first compliance audit within 6 months of the food safety program being accredited. The audit must be conducted by an auditor approved under the Act
- organise regular audits at the frequency specified by City of Gold Coast.
Food safety training
Thank you for your interest in attending the City's Food Safety Training Course.
With COVID-19 restrictions beginning to ease, the City is looking to resume regular food safety training courses (non-accredited) for the staff of businesses licensed under the Food Act 2006. This training provides an understanding of the causes and prevention of food-borne illness (food poisoning).
Submit your register of interest using one of the methods below and we will be in touch soon to set future training dates.
In the interim, if you require urgent food safety training, please consider the following online options:
Thank you for your understanding.
Training cost and eligibility
City of Gold Coast courses are free to the following:
- eligible persons who are directly associated with any food business licensed with the City under the Queensland Food Act 2006. This includes all commercial take-aways, bakeries, restaurants, food vans, caterers, aged care facilities, school canteens (private) and vessels.
- applicants who can demonstrate that they own, rent or lease a rateable property that is within the city
- applicants who are from a registered charity, voluntary sporting community, religious or incorporated not-for-profit organisation.
Those who do not meet the above criteria are welcome to undertake the course for a fee – see the current Register of fees & charges for details.
If you are not sure of your eligibility for the free course or for advice prior to booking a course, please contact us:
Phone: 07 5581 6838
Register your interest and we will update you with training dates for 2021 when they resume.
Bookings are compulsory. You can book online or download the application form below. A maximum of 3 attendees per business, per session may be booked.
All prospective course applicants must complete and submit an application form at least one week before the preferred course date.
Alternatively, download and complete the application form below:
Food safety training course enrolment(PDF, 181KB)
Email your completed form to email@example.com or post to:
Environmental Health & Safety
City of Gold Coast
PO Box 5042
GCMC QLD 9726
Letters which confirm the offer of attendance will be sent to the food business and the applicant.
Location of training & non-attendance
Location: Bundall administration, 8 Karp Court – ground floor
Time: 8.30am to 12.30pm, arrive before 8.20am
- A light morning tea is provided.
- Metered car parking is available nearby – check the time limits and costs carefully when you arrive.
If you are the person nominated and accepted for a particular course, but cannot attend on the day, please advise us. You may send another person in the place of someone unable to attend.
We cater for certain numbers and, unfortunately, failure to attend without prior advice, may result in a fee being charged to the business.
Phone: 07 5581 6838