Community Directory User Guide

Our website gets millions of hits each year, so it's a great place to list your community services and activities. Create a My City account and submit your listing to be included in the Gold Coast Community Directory.

General criteria

The Gold Coast Community Directory is for community-based organisations that provide community services and activities across the city.

Registration with the directory is free of charge, but is limited to community-based groups, organisations and individuals who service the Gold Coast region, and meet at least one of the following criteria:

  • provide services that are free of charge, or low cost, or are funded by the City of Gold Coast (council) and can be accessed by people in the Gold Coast community
  • run events to support people or groups in the Gold Coast community
  • provide advocacy or support services to the Gold Coast community.

Generally, services which are run as a for-profit business cannot list. This includes:

  • no win, no fee lawyers
  • commercial gyms
  • medical and dental services.

Publication to the Community Directory is at our sole discretion. Read the Terms of use about advertising on the website.

Getting started

If your community service or activity meets the criteria and you'd like to display it as part of our Community Directory, you'll need a few things before you get started:

  • an email account
  • access to the internet and your email inbox
  • a free My City account
  • a strong password that includes letters, numbers and special characters
  • details of your listing including name, date/s, description and images to promote your service or activity
  • at least a week of lead time as we need to check your service or activity meets the criteria before we publish it.

Note: It is recommended to use Chrome or Edge for best results, as other browsers may not be supported.

Okay, let's get going.

Create an account

Go to

Click on the 'Get started' link to create your free My City account. It only takes a few minutes to set up and registration is instant.

MyCity Get Started

Provide your name and email address and click 'LET'S GET STARTED'

Screenshot of how to register


Check your email inbox for a confirmation email from us. Use the link in the email or copy the code into My City to verify your email address.

Screenshot of how to register


Set a password that meets the security requirements.

Screenshot of how to register

Terms of use

To register for a My City account and/or submit listings for inclusion on the City of Gold Coast's Community Directory you must agree to the 'Terms of use'.

Selecting the 'CREATE ACCOUNT' link means you have read, understood and agree to be legally bound by our 'Terms of use'.

If you disagree with any part of our terms of use you must not click the 'CREATE ACCOUNT' link.

Your dashboard

Screenshot of dashboard

Create a listing

During the creation process you won't be able to preview your listing, so it's important to double check everything is correct before you click the 'SUBMIT' button. When the listing is submitted it cannot be changed until after we have approved it.

Screenshot of Community Directory listing


Screenshot of Community Directory listing


Screenshot of Community Directory listing


When you're confident everything is correct, click the 'SUBMIT' button.

After you create your listing, it will be sent to our Web Services team for review. If the listing meets the criteria, we will publish the listing to the website and send you an email to let you know the listing is live.

Managing your listings

Once approved for publishing, your listing will be available from the 'Manage pages' section of your My City dashboard. At this point you are able to edit the details and re-submit any changes for review.

Screenshot of dashboard


You can also keep an eye on the status of your listings from this screen.

Screenshot of MyCity


Screenshot of MyCity

Manage your account

There are a few simple options to manage your account.

Screenshot of dashboard


Screenshot of My Account


Log out using the side menu when you're done!

Screenshot of side menu

Technical support

If you experience technical issues when logging in or creating/editing a listing, please contact our Web Services team via email: