My Account

My Account is a secure and convenient way to manage your City services online.

RegisterLog in

Activate My Account with an authentication key

If you've received an authentication key from us, use this button to activate your account.


You can use My Account to:

  • view, manage and pay your rates and water bills
  • update your details
  • set up or change a direct debit or payment plan
  • pay for services such as dog registration
  • pay fines and infringement notices
  • lodge and renew licences and permits
  • submit and track applications and service requests
  • make property enquiries.

My Account is a secure service which you access with a unique user name and password.

Help using My Account

Visit My Account help for information about how to get started and answers to frequently asked questions, including troubleshooting tips. Read our privacy information and terms of use.

If you need more help with My Account, call us on 07 5667 5821 or email