My Account

In May 2025 we launched a new My Account as a faster, more convenient and secure way to manage your City services in one place.

Existing My Account users will need to register for a new My Account. You can still use your current username, but you will need to set a new password.

You will see your personal information and City services when you have registered and logged in to your new My Account.

Our new My Account is here

You'll need to register the first time, even if you already have an account with us.

For details, visit My Account help

Register for your new My Account

Registration is easy. Select from the options below and follow the prompts.

Register for a personal accountRegister for an organisation account

Already registered for the new My Account?

Log in

Use My Account to:

  • view, manage and pay your rates and water bills
  • update your details
  • set up or change a direct debit or payment plan
  • pay for services such as dog registration
  • pay fines and infringement notices
  • lodge and renew licences and permits
  • check your bin day
  • submit and track applications and service requests
  • make property enquiries
  • manage your newsletter subscriptions.

Help with your new My Account registration

Visit My Account help for information including helpful tips and troubleshooting.

Read our privacy information and terms of use.

If you need more help with My Account, call us on 07 5667 5821 or email cconlineservices@goldcoast.qld.gov.au

 

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