The use of the term personal information in this privacy statement means any information from which your identity is apparent or can be reasonably ascertained.
Council of the City of Gold Coast does collect personal information directly from you in order to conduct business and meet its statutory and regulatory obligations.
You can ask us to correct any errors or make amendments to personal information we have about you, subject to you providing City of Gold Coast with evidence of identity.
We do not collect personal information about you if you are only browsing this website.
The City's Personal Information Holdings statement sets out details of the types of personal information we hold and how we handle this information.
Personal Information Holdings(PDF, 153KB)
The Queensland Government's Information Privacy Act 2009 was enacted in June 2009, with a compliance date of July 2010 applied to Queensland local government. Council has undertaken to comply with this new legislation where it does not conflict with over-riding Queensland legislation such as the Local Government Act 2009 and the Planning Act 2016.
For further information about information privacy, please email us at firstname.lastname@example.org or alternatively you may write to:
Privacy Contact Officer
City of Gold Coast
PO Box 5042
GOLD COAST MC QLD 9726
Privacy Contact Officer - Legal Services on 07 5581 6439
Complaints about Information Privacy
You can lodge any privacy related complaints online by visiting the City's Complaints page or you can contact the Privacy Contact Officer.
Use of this website
No attempt will be made to identify users individually except in the unlikely event of an investigation, where inspection of the Internet web server logs is required by law (for example, by a law enforcement agency).
Google Analytics and Internet Browser settings
If you prefer not to have cookies monitor your website usage, you can change the privacy setting of your browser to disable cookies or to warn you when cookies are being used. Google Analytics offers opt-out tools for the web or you can refer to your Internet browser's 'help' information about how to change your cookie preference.
Information is gathered about how visitors use this website. Website usage data may include information such as your device's internet protocol address (e.g. IP address), browser type, browser version, the pages you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
Meta (Facebook and Instagram) settings
At any time you can view your Facebook and Instagram advertisement settings and update your preferences for how Meta uses your website activity data to show you advertising content.
We welcome feedback from our website visitors to improve the services provided on this website. Any feedback you provide is voluntary and does not in any way affect your access to the City's website.