Lost & found animals

We operate a lost and found service to help reunite pets with their owners.

On this page you will find information on:

You've found a lost animal

Firstly, contain the animal safely.

Healthy animals

It is an offence to keep a found animal.

Call us on 07 5667 5990 to report the animal – after business hours, you can choose to enter '1' to be diverted to our After-hours Emergency Service.

We can contact the owner of a dog if it's registered with Council and wearing its registration tag.

If we're unable to contact the owner, we can collect the animal or you can take the pet to the nearest pound.

Pickups can only be arranged during business hours and take approximately two hours.

Sick or injured animals

  • Call the RSPCA on 1300 ANIMAL (1300 264 625), or
  • take the animal to a vet.

Deceased animals

To report a dead animal in Council parks, along footpaths or roads:

To report dead animals on major roads (motorways and highways), contact Department of Transport and Main Roads on 13 19 40.

Welfare concerns

If you have concerns about the welfare of an animal or suspected animal cruelty, report it by:

Find your lost pet

  • Search for your lost pet with our online lost and found animals register.
  • If you can't find your pet on our online register, contact the Council pound:
    • call 07 5581 7600 (Monday to Friday: 8am to 5.30pm, Saturday: 8am to 4.30pm, public holidays: 10am to 2pm)
    • we'll search our register to see if your animal has been found.
  • Report your lost pet using the online form available on our Report a problem – Animals page.

Other ways to search for your lost animal

  • Contact the RSPCA or the Animal Welfare League of Queensland.
  • Contact your neighbours and other councils.
  • Contact your local vet – your pet may have been taken there for safe keeping.
  • Post a message on social media – Facebook has pages dedicated to helping Gold Coast animal owners reunite with their lost pets.
  • Place an advertisement in your local newspaper.

Council pound locations and opening hours

Coombabah – Shelter Road

(Heading east along the Gold Coast Highway, Shelter Road is the next left turn after Marble Arch Place).

Map link
Phone: 07 5581 7600
Monday to Friday: 8am to 5.30pm
Saturday: 8am to 4.30pm
Public holidays: 10am to 2pm
Closed: Sundays, Good Friday and Christmas day

Note: The Animal Welfare League's rehoming centre also operates from this location and has separate opening hours. Please check their website for details.

Stapylton – Rossmans Road

Map link
Phone: 07 3807 0580
Monday to Friday: 8am to 12.30pm
Closed: weekends and public holidays

Note: The Animal Welfare League's rehoming centre also operates from this location and has separate opening hours. Please check their website for details.

Animal holding pens

Found animals can be housed in one of our holding pens within and outside of service hours at Stapylton and Merrimac. These pens are not suitable for surrendered, sick or injured animals. To provide details about the found animal in the holding pen, please contact Animal Management on 07 5667 5990 during business hours.

Stapylton Holding Pens
Rossmans Road
Map link

Merrimac Holding Pen
Boowaggan Road
Map link

Collecting your pet from Council pounds – what you need to know

Council pounds hold animals only for a certain number of days before being re-homed by the Animal Welfare League.

Animals that have been registered, microchipped and identified will be held at a Council pound for 5 working days after we contact the owner.

Unidentified animals are held for a period of 3 working days.

When you come to the pound to collect your pet, you will need to:

  • show identification – if you are picking the animal up on behalf of its owner, you will need a letter of authority (or verify with the owner over the phone) before the animal can be released
  • pay a release fee – additional fees may be charged to cover some of the costs associated with rescuing, caring for and reuniting you with your animal. They include:
    • cost recovery fee
    • sustenance fee – see Register of fees & charges (Animal Management section) for current charges; fees vary depending upon the type of animal/livestock.
  • register your dog (if it's not already registered)
  • microchip your dog or cat (if it's not already chipped).

Cancel your search!

If your reported animal has been found, don't forget to contact us on 07 5581 7600 to remove your animal's details from the register.