COVID-19: City updates & impacts

For the latest on Coronavirus (COVID-19) in Queensland, the City supports Queensland Health as the lead agency for current information.

Our communities

First Nations people can find tips and resources about COVID-19 from Queensland Health.

For translated information on the latest COVID-19 health advice, view the Queensland Government's information for multicultural communities or call Queensland Health on 134 COVID (134 268). Ask for an interpreter if you need one.

Queenslanders with Disability Network (QDN) has an Easy English guide on the Community Recovery Hotline.

COVID-19 testing

For up-to-date locations visit Queensland Health.

Community relief and support 2020-22

We supported local businesses and local jobs, through the Gold Coast's road to recovery from COVID-19. 

Community and business support
Economic stimulus and recovery measures
Accelerated works to support job creation
Relief package for 2021-22

Community relief and support

  • Nil increase to property rates bill for owner-occupiers ($9.07m)
  • Water and sewerage usage charge nil increase ($3.6m)
  • Water and waste hardship program ($2.16m)
  • General/separate rates bill hardship program ($2.16m)
  • Not for profit rent relief on community leases, community facility and community centre leases ($183,165)
  • Right of use hire fee waivers ($228,000)
  • Major sporting venues community lease/license (not for profit) ($114,919)
  • Rates and water accounts – enter a flexible payment arrangement (based on affordability) without penalty interest for up to 6 months.
  • Hardship grants for community organisations ($500,000)
  • Recovery grants for community organisations ($1m)
  • The Discretionary Grants Program allocates funds each financial year to support community organisations to deliver projects with a community purpose.
  • Resource support for not for profit groups ($200,000)
  • City Connect offering recovery support for resident and community groups ($250,000)
  • The City invested $3 million into a Play Money Rewards program to support the Gold Coast's tourism, dining, retail, arts and culture industries. ($3m)

Business relief and support

  • Discontinuation of special rates for Surfers Paradise Alliance, Broadbeach Alliance, Connecting Southern Gold Coast and Southport CBD and 12 month deferral of replacement funding model ($6.04m)
  • Fees waived for 2021-22 for:
    • roadside dining for 330 hospitality properties ($1.28m)
    • liquor license holders ($248,987)
    • hot air ballooning for the city's operators ($3,447)
    • commercial vessel permits for 19 businesses ($23,351)
    • Referral Agency Advice and Express Development Applications fee relief until 1 October and 27 October 2021, respectively.
    • Contact us to arrange this fee relief
  • Community Centre hire fees waived for 1 month for 780 eligible small businesses, i.e. local dance schools, karate classes and training providers. Businesses will be contacted. ($100,000)
  • Business analysis and engagement – City staff work with small to medium businesses impacted by COVID-19 in the Surfers Paradise, Southport and Coolangatta precincts.
  • Digital growth for the accommodation industry – a 6-month training program aimed at upskilling 50 accommodation providers.
  • Accelerated payment of City suppliers to ensure businesses are paid within 7 days wherever possible.
  • 'Buy local' policy continues to be strengthened to support local businesses.

What we've done for you

From 2020 our City Budget and business support packages have included:

$5 million relief package for 2021-22

More flexible payment arrangement terms for those experiencing hardship due to COVID-19

Continuing to waive a range of fees and charges for businesses

Continued our buy local procurement policy

Initial $26.9 million support package

$4.3 million for targeted stimulus measures

$7.5 million in accelerated capital works, to support job creation

Supported food and beverage businesses to move to takeaway models during lockdowns

In a snapshot: 2020-21

  • Rates relief for 137,800 residential properties
  • Water rates relief for 265,270 properties
  • 0% increase in the Tourism & Economic Diversification Differential Rate
  • 11,500 commercial and tourist rental properties received a one-off rate relief
  • More flexible payment plans for water and rates accounts
  • Creation of a water and waste hardship program
  • General rates relief hardship program continued
  • Small business relief through waiving or reducing fees and charges for businesses, community groups and sporting organisations
  • Supporting community organisations through grants programs and other initiatives
  • Fast tracked targeted stimulus measures
  • Increased our contribution to Study Gold Coast to support the return of international students
  • Additional funding to fast track planning for Light Rail Stage 4
  • Accelerated capital works program
  • Accelerated payment of suppliers
  • Parking meters were turned off for a period of time
  • Retained average general rate increase for 2021-22 at 2.5%.