Disaster recovery

Restoring the community and the city to a proper level of functioning can take a long time. It's a team effort as we partner with a range of agencies and organisations to provide support to our communities, our businesses, and our city affected by the disaster.

The City will coordinate recovery programs to help restore our communities, our environment, our infrastructure and our economy to a proper level of functioning. This can take month and even years.

The long-term recovery program for our city and across Queensland is supported by the Queensland Reconstruction Authority.

Power safety – take care, stay line aware!

If your property has been damaged, you will need a licensed electrical contractor to test that your home is electrically safe before you can be reconnected. You should ask for a certificate of test once the work is completed.

If you remove internal or external wall sheeting after a flood, be careful not to expose electrical fittings. Exposed parts on the back of power points or light switches can cause electric shock or fire.

If your property has been flooded, make sure any electrical equipment (including plug in items) which has been in flood water is tested by a licensed electrical contractor before using it again.

If you need to enter your ceiling space to inspect or repair, ensure the power is turned off at the main switch board before entering the space.

Stay away from damaged or flooded service pillars and report damage to the electricity entity. Service pillars are green or beige plastic boxes which usually sit on the fence line between houses where you have underground power.

If you have a point of attachment on your house, check if it's damaged or hanging off the wall or facia. If it is damaged, it must be repaired by a licensed electrical contractor before power can be restored. Your electricity entity will ask to see paperwork (certificate of test) from this repair before they reconnect the power to your property.