Disaster recovery

The Gold Coast has experienced severe weather, with heavy rain and flooding causing major impacts to our community and our city.

Stay informed and connect with real time alerts before, during and after disaster events with our City Dashboard.

Restoring the community and the city to a proper level of functioning can take a long time. It's a team effort as we partner with a range of agencies and organisations to provide support to our communities, our businesses, and our city affected by the disaster.

Here is some important information to help you to get back on track.

Stay safe

  • It is important to not re-enter your home until it is safe to do so.
  • Don’t eat food that has been in flood water and don’t use gas or electrical appliances until they are safety checked.
  • Floodwater is often contaminated by sewage from overflowing sewerage or septic systems, and by agricultural or industrial wastes and chemicals. There is a higher risk of infection by coming into contact with polluted water or soil. You could end up with wound infections, dermatitis, conjunctivitis or ear, nose and throat infections.
  • While cleaning up homes, businesses or public spaces, wear protective footwear and gloves to avoid being cut or scraped, especially if the area has been affected by floodwater.
  • Treat any cuts with antiseptic and cover with a protective dressing immediately. Wash hands regularly and ask your GP if your tetanus shot is up to date.

For immediate assistance please contact SES 132 500 from anywhere in Queensland for non-life threatening flood and storm emergency assistance during severe weather events.

If the situation is life threatening, always call Triple Zero (000)
Community Recovery Hotline: 1800 173 349
City of Gold Coast: 1300 GOLDCOAST (1300 465 326)

Stay informed and be alert with the City Disaster and Emergency Dashboard: dashboard.cityofgoldcoast.com.au

Community disaster relief & support

Do you need assistance linking with community support? Support is available and includes counselling, financial and practical assistance, housing support, and access to community services.

The Community Recovery Hotline can be contacted on 1800 173 349, or contact your local emergency relief provider or counselling service if you are experiencing emotional stress or personal financial hardship from the recent rainfall and flooding event.

Clean up & waste removal

All Waste and Recycling Centres are open as normal.

City crews are working in impacted communities to assist with clean-up. As more reports of damage come in we’ll continue to adjust our response.

The Insurance Council of Australia has helpful information on insurance and clearing your property after flooding.

Offers to volunteer & donate

Anyone wishing to donate should visit givit.org.au/storms-and-flooding

Anyone wishing to volunteer should visit volunteeringqld.org.au

We have partnered with these organisations who will coordinate these offers of assistance for us.

Financial assistance

Eligible individuals and families who have been impacted by the floods can claim financial assistance through:

General health & safety

Please refer to Public Health Advice for information on public health and safety activities after a disaster such as:

  • restoring water tanks
  • mould
  • restoring pools
  • general safety
  • requirements for disposal of contaminated food, equipment
  • backyard mosquito breeding and how to protect yourself.
  • floodwaters and pooling water will make conditions perfect for mosquitoes to breed, and we’re likely to see an increase in mosquito numbers in coming weeks.

How you can do your bit to eliminate mosquito breeding

  • Empty and store any outdoor water-holding containers in a dry place
  • Empty vases and pot plants which hold water, at least once a week
  • Ensure house gutters drain freely
  • Keep swimming pools well chlorinated
  • And don't forget to protect yourself from mozzie bites – use insect repellent particularly in the early morning and evenings.

Power safety – take care, stay line aware!

If your property has been damaged, you will need a licensed electrical contractor to test that your home is electrically safe before you can be reconnected. You should ask for a certificate of test once the work is completed.

If you remove internal or external wall sheeting after a flood, be careful not to expose electrical fittings. Exposed parts on the back of power points or light switches can cause electric shock or fire.

If your property has been flooded, make sure any electrical equipment (including plug in items) which has been in flood water is tested by a licensed electrical contractor before using it again.

If you need to enter your ceiling space to inspect or repair, ensure the power is turned off at the main switch board before entering the space.

Stay away from damaged or flooded service pillars and report damage to the electricity entity. Service pillars are green or beige plastic boxes which usually sit on the fence line between houses where you have underground power.

If you have a point of attachment on your house, check if it's damaged or hanging off the wall or facia. If it is damaged, it must be repaired by a licensed electrical contractor before power can be restored. Your electricity entity will ask to see paperwork (certificate of test) from this repair before they reconnect the power to your property.