Real-time updates
You can:
- get the latest news on weather warnings, road closures, traffic and beach conditions as well as flooding and bushfires
- also sign up for alerts in your local area
Disaster support contacts
- For emergency response, call Triple Zero (000)
- For non-life threatening flood and storm emergency assistance during severe weather events, call the SES on 13 25 00
- For an interpreter, call TIS National on 13 14 50
- Call the Queensland Government's Community Recovery Hotline for financial assistance grants and connections to social support service on 1800 173 349
- For disaster support assistance groups, visit the Queensland Government's Disaster support & assistance page
Neighbourhood Centres
The Centres offer disaster and crisis response, providing social support, emergency aid, and long-term community recovery, with each centre tailoring services to local needs.
Varsity Lakes Community Resource Centre
20-28 Mattocks Road, Varsity Lakes
Monday to Thursday 8:30am to 3pm
Friday 8:30am to 12pm
07 5593 7006
- Assistance with disaster grant applications, Cyclone Alfred & others
- Assist with housing or rental application forms, we cannot secure a rental for you
- Online / paper application forms submission (DSP, Understanding NDIS, other)
- Donations (in collaboration with GIVIT)
- Referrals to mental health services, legal support services and family support services
- Individual Disaster Support Plans.
- Navigating government services (e.g., Centrelink, Medicare, and MyGov).
- Guidance on accessing local food banks and other support services.
- Please note: this service cannot assist with legal advice, food delivery, money, locating housing or counselling services.
Nerang Neighbourhood Centre
29 Martin Street, Nerang
Monday to Friday, 9am to 3:30pm
07 5578 2457
- Community recovery worker
- Showers and laundry available
- Hot meals
- Wi-Fi and charging stations.
- Food aid hampers
- Referrals to financial aid
Palm Beach Neighbourhood Centre
16 Third Avenue, Palm Beach
Monday to Thursday 9am to 4pm
Friday 9:15am to 11:30pm
07 5598 1505
- Food pantry support: 9:15am to 3:30pm (Friday 9:15am to 11:30am)
- Grocery vouchers/GIVIT requests: appointment required. Opening hours 9am to 4pm, unavailable Friday
- MyGov set up: appointment required. Opening hours 9am to 4pm, (Friday 9:15am to 11:30am)
- On-line State and federal grant applications support: ID essential. Appointment required. Opening hours 9am to 4pm, (Friday 9:15am to 11:30am)
- Computer access: opening hours 9am to 4pm, (Friday 9:15 am to 11:30am)
- Phone charge: Monday to Thursday 9am to 3:30pm, (Friday 9:15 am to 11:30am)
- Coffee and tea: opening hours 9am to 3:30pm, (Friday 9:15am to 11:30am)
- Wellbeing Wednesday activities: see Facebook for details. Wednesday 10am to 11:45am.
Studio Village Community Centre
87 Village Way, Oxenford
Monday to Thursday 8am to 3pm
Friday 8:30am to 3pm
07 5529 8253
- Food relief – on Tuesday and Fridays. Call 07 5529 8253 on Monday or Wednesday (between 8:30am and 9am) to book a hamper
- Power charging stations
- Wi-Fi
- Laundry available
- One shower
- Financial resilience advisor on Wednesdays – by appointment. Call the Neighbourhood Centre on 07 5529 8253 to book an appointment
Supporting businesses
To understand impacts to businesses, please take a moment to complete a survey from the Department of Customer Services.
All information provided in the surveys is confidential.
In addition, the following Queensland Government grants might also be available to you:
Community safety
- If it's flooded, forget it
- Never play in stormwater or drains
- Avoid areas with fallen or damaged trees
- Avoid letting children play at parks or playgrounds near fallen or damaged trees
- Report damage to trees, roads or sewerage and water infrastructure via the City App
- Wear protective clothing and shoes during clean up
- Work with others, rather than alone, and protect yourself from the sun
- Drink only fresh water – if your water supply is contaminated, drink bottled water
- Do not use generators or gas barbecues inside – the fumes are harmful and can be deadly
- Visit the Queensland Government's Tips for returning home safely page
Financial support
Financial support is available for eligible community members and businesses impacted by disasters.
For financial assistance after a disaster, visit the Queensland Government's Financial assistance | Disaster relief page.
You can also explore the following resources to find out if you are eligible to receive support:
Insurance
After a disaster you should contact your insurer as soon as possible to find out what is covered on your policy and ask advice on repairs and building work that is required at your property. Ensure you keep records and take photos of any damage to property and contents.
Mental health support
Disasters and emergency events can be traumatic. If you're experiencing emotional stress or need mental health support, help is available here:
Clean up & waste removal
- Report any fallen trees that are a risk to the community via the City of Gold Coast App or Report a problem
- Put food waste into your general waste bin or take to your nearest Waste and Recycle Centres or temporary drop-off points
- Place smaller green waste in your green organics bin
- Take larger green waste and storm debris to our Waste and Recycling Centres
- Reduce the risk of increased mosquito numbers after heavy rain by removing any pools of still water around your house and yard
- For more advice, visit the Queensland Government's Rebuilding & cleaning up page
Reconnecting utilities
For help reconnecting your water and electricity, visit the Queensland Government's Reconnecting utilities page.
Donations
We partner with GIVIT to coordinate donations and connections with organisations to support our community.
To find out about accessing donated support or how to donate, visit the GIVIT website.
Volunteer
To volunteer, visit the following web pages to register your interest: