Accidental damage to property by City mowing

When we mow, sometimes accidents happen. Like where a stone or hard object is thrown up from a mower or a whipper-snipper.

If your property has been accidentally damaged by City mowing:

  • where safe to do so, exchange details with the operator on site at the incident and collect evidence, including photos
  • make a claim using one of the options below.

By email

Step 1.Gather your documents

  • your (the claimant) full name and contact details
  • time, date and location of incident
  • a detailed description of what happened including the damage caused to property
  • take photos of the damage.

Step 2.Send us your completed claim

Email your claim information with photos attached to mail@goldcoast.qld.gov.au

In person

Step 1.Gather your documents

  • your (the claimant) full name and contact details
  • time, date and location of incident
  • a detailed description of what happened including the damage caused to property
  • take photos of the damage.

Step 2.Write down your notes & print your photos

Step 3.Visit one of our customer service centres

To get in-person assistance – submit your claim at one of our customer service centres (Monday to Friday between 8.15am and 4.30pm).

By mail

Step 1.Gather your documents

Write a letter detailing:

  • your (the claimant) full name and contact details
  • time, date and location of incident
  • a detailed description of what happened including the damage caused to property.

Take photos of the damage and print them.

Step 2.Send us your completed claim

Post your letter and supporting photos to:

City of Gold Coast
PO Box 5042
GCMC QLD 9726

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